Dooshima Agberagba
London
Summary
Computing and Electronics graduate currently pursuing an MSc in Cybersecurity, with hands-on experience in IT support and a strong passion for networking and web development . Skilled in troubleshooting, network configuration, and building secure, user-friendly systems. Eager to contribute to tech-driven teams and grow within the cybersecurity and infrastructure space.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Nigerian National Petroleum Corporation (NNPC)
Abuja , Nigeria
01.2024 - 01.2025
- Effectively diagnose and resolve technical issues related to hardware, software devices.
- Troubleshoot network performance problems to ensure consistent and reliable connectivity.
- Perform routine system updates and preventive maintenance to optimize performance and security.
- Maintain up-to-date records of hardware and software inventory.
- Assist with network configuration and resolve connectivity issues.
- Implement and support network security protocols, including regular updates and vulnerability management.
- Installed software updates for improved system performance.
IT & Network Support Intern
Sun Africa
Abuja
11.2023 - 01.2024
- Monitored performance metrics of a solar mini-grid power plant, collecting and recording energy readings to support operational analysis.
- Analyzed energy consumption and production data to identify trends and recommend optimization strategies for renewable energy use.
- Supported energy research activities aimed at identifying innovative and sustainable energy solutions
- Collaborated with engineering and project management teams to understand technical workflows and contribute to system performance improvements.
- Maintained accurate logs and system documentation to support real-time and historical data tracking.
Albert Sloman Library
University of Essex
Colchester, Essex
11.2021 - 06.2023
- Maintained organization and cataloguing of library materials.
- Supported library staff in daily operations and special projects.
- Helped resolve technical problems such as trouble with computer systems
- Prepared daily reports on library usage by collecting relevant data.
Education
MSc Cybersecurity - Computing & Networking
University of West London
London 02/2025 -
Bachelor of Engineering - Computer Systems
University of Essex
Colchester 10/2019 - 07/2023
Foundation Degree in Engineering - Engineering
University of Liverpool
Liverpool 01/2019 - 07/2019
Skills
- IT project management
- Database administration
- Programming Languages: C/C, Java/JavaScript
- Operating Systems: Windows, Linux
- Networking: TCP/IP, LAN, WAN
- Debugging and Troubleshooting
- Database Management (SQL)
Certification
Cisco Networking academy
2020: Introduction to Networks
2021: Switching, Routing, and Wireless Essentials
2023: Enterprise Networking, Security, and Automation
Accomplishments
Cisco Badge of Merit for Enterprise Networking, Security, and Automation.
Affiliations
- The Institution of Engineering and Technology, UK (member)
- The Nigerian Society of Engineers (member)
References
References available upon request.
Timeline
Technical Support Specialist
Nigerian National Petroleum Corporation (NNPC)
01.2024 - 01.2025
IT & Network Support Intern
Sun Africa
11.2023 - 01.2024
Albert Sloman Library
University of Essex
11.2021 - 06.2023
MSc Cybersecurity - Computing & Networking
University of West London
02/2025 -
Bachelor of Engineering - Computer Systems
University of Essex
10/2019 - 07/2023
Foundation Degree in Engineering - Engineering
University of Liverpool
01/2019 - 07/2019
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