Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Don volley kuruppu nanayakkara

Braintree,Essex

Summary

Accomplished professional with expertise in team management and customer service, demonstrating strong leadership and analytical skills. Adept at vehicle maintenance and health and safety compliance, ensuring optimal operational efficiency. Proven ability to foster teamwork and enhance interpersonal communication, aiming to leverage these skills towards continued career growth in a dynamic environment.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Bus driver

Arriva London
Stamford Hill, Hackney
04.2024 - Current
  • Adjusted travel routes in line with weather forecasts and road conditions.
  • Reported any mechanical problems promptly for early resolution.
  • Coordinated with control centres for updated route information, keeping journeys efficient.
  • Handled emergencies effectively by applying first-aid training when necessary.
  • Assisted elderly or disabled passengers, promoting inclusivity and respect.
  • Kept accurate logs of trips, ensuring compliance with regulations.
  • Maintained cleanliness in the bus through regular checks and cleaning.
  • Provided excellent customer service to passengers, ensuring a comfortable journey.
  • Maintained punctuality for smooth running of timetable schedules.
  • Performed safety checks before and after shifts, completing daily checklists.
  • Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
  • Covered weekend shifts to optimise service levels.
  • Greeted passengers with warmth and professionalism, upholding positive company reputation.

Japanese Chef

Eat Tokyo
Crickelwood, Essex
01.2015 - 01.2024
  • Coordinated recruitment and training of kitchen staff to develop high-performing team.
  • Monitored kitchen operations to spot and correct issues impacting team performance or quality.
  • Forecasted demand and orders optimum level of supplies to prevent spoilage.
  • Oversaw chefs, cooks and kitchen support staff to run smooth operation.
  • Orchestrated seamless kitchen service during peak hours.

Manager

Ladbrokes
Kilburn, Essex
10.2019 - 03.2022
  • Developed accurate sales forecasts for improved strategic planning.
  • Identified growth opportunities through comprehensive market research.
  • Enforced safety regulations to reduce workplace accidents.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Facilitated staff training, resulting in better customer service.
  • Monitored health and safety measures for guaranteed compliance.

Customer assistant

Tesco Metro
Canary wharf, Essex
04.2014 - 08.2015
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Assisted customers with product selection to ensure satisfaction.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Provided excellent customer service to ensure repeat business.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Japanese Chef

Japanese canteen
Holborn, Essex
04.2011 - 07.2015
  • Maintained high safety standards during food preparation and serving procedures.
  • Reduced food waste to improve profitability.
  • Improved customer satisfaction by creating innovative and appetising menu items.
  • Trained junior chefs to enhance their professional skills.
  • Coordinated prep work, streamlined the cooking process.

Education

Diploma of Higher Education - food and beverage

Hotel management school
Sri Lanka

Skills

  • Team management
  • Customer service
  • Time management
  • Vehicle maintenance knowledge
  • Leadership
  • Analytical skills
  • Teamwork
  • Health and Safety Compliance
  • Interpersonal communication

Languages

English
Upper intermediate
Japanese
Intermediate

Certification

PCV license holder

Timeline

Bus driver

Arriva London
04.2024 - Current

Manager

Ladbrokes
10.2019 - 03.2022

Japanese Chef

Eat Tokyo
01.2015 - 01.2024

Customer assistant

Tesco Metro
04.2014 - 08.2015

Japanese Chef

Japanese canteen
04.2011 - 07.2015

Diploma of Higher Education - food and beverage

Hotel management school

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Don volley kuruppu nanayakkara