Donovan Daker
Stafford,Staffordshire
Summary
Accomplished professional with expertise in operational and people leadership, driver and supplier management, and transport planning and network optimisation. Demonstrates proficiency in performance management and coaching, alongside advanced data analysis using Excel, Power BI, and CRM systems. Skilled in stakeholder and customer management, process improvement, and public speaking. Committed to enhancing organisational efficiency through strategic initiatives and continuous improvement efforts.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Driver Services Account Manager – Midlands
Engineius
2023.04 - 2026.05
- Manage welfare, engagement, and performance of 200+ self-employed drivers. Lead regional stability, retention, and quality through structured performance processes and data-led insight. Including making sure driver compliance is up to date.
- Reduced escalations and improved engagement through consistent welfare support.
- Delivered Excel and Power BI reporting to support retention, forecasting, and planning.
- Supported regional supply/demand balancing and deployment decisions.
- Built operational processes to improve retention across the country.
Network Optimisation Manager
Engineius
2022.04 - 2023.04
- Led a team of 5+ advisors, driving performance, capability, and operational consistency.
- Built and scaled the Network Handler function.
- Introduced structured performance and HR processes.
- Developed reporting frameworks for operational and strategic decision-making.
Earlier Roles
Engineius
2022.03 - 2021.12
- Network Handler | Supplier Engagement (Onboarding) | Vehicle Movement Specialist
- Managed driver KPIs, onboarding, quality audits, and daily logistics coordination to balance supply and demand and improve long-term retention.
Senior Customer Collections Advisor
Virgin Media
2020.01 - 2020.01
- Delivered empathetic customer support, billing resolution, and complaint handling.
Mobility Advisor
Sirus Automotive
2020.01 - 2020.01
- Provided adapted vehicle demonstrations and suitability assessments for Motability customers.
Contractor Customer Solutions Specialist
RAC
2014.01 - 2020.01
- Delivered high-quality contractor and customer support, dispute resolution, and nationwide service.
- Recognised at the RAC Ambassador Awards.
Education
Level 3 Extended Diploma in Computing -
Stafford College
Stafford 2011.09 - 2013.07
GCSEs -
Wolgarston High School
Penkridge 2008.05 - 2011.07
Skills
Operational & People Leadership
Driver & Supplier Management with over a decade of Customer Experience
Transport Planning & Network Optimisation
Performance Management & Coaching
Data Analysis (Excel, Power BI, CRM) including HubSpot and AirTable
Stakeholder & Customer Management
Process Improvement
Public Speaking
Certification
Team Leader & Operational Management Qualification (2025)
Additional
- Full UK Driving Licence
- Strong interest in current affairs from around the world
- Travels the world to try different foods.
Timeline
Driver Services Account Manager – Midlands
Engineius
2023.04 - 2026.05
Network Optimisation Manager
Engineius
2022.04 - 2023.04
Earlier Roles
Engineius
2022.03 - 2021.12
Senior Customer Collections Advisor
Virgin Media
2020.01 - 2020.01
Mobility Advisor
Sirus Automotive
2020.01 - 2020.01
Contractor Customer Solutions Specialist
RAC
2014.01 - 2020.01
Level 3 Extended Diploma in Computing -
Stafford College
2011.09 - 2013.07
GCSEs -
Wolgarston High School
2008.05 - 2011.07