Donnelly Rego
Hounslow,30 inverness road
Summary
Motivated individual with varied experience across customer-facing and operational roles. Demonstrates strong communication and teamwork skills, contributing effectively to group objectives. Committed to supporting organisational success through initiative and a positive attitude.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Lead Barista
Pret A Manger
11.2024 - Current
- Fostered a positive and welcoming atmosphere, engaging with customers to ensure a memorable cafe experience.
- Resolved customer disputes with tact and professionalism.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Implemented health and safety protocols, conducting regular checks to comply with regulations.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
Warehouse operative for parcel
Employment of London Agency
09.2024 - 11.2024
- Picked orders to meet productivity targets.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
Receptionist
Larios Beach Holiday Resorts
Goa, India
06.2016 - 05.2021
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Education
H.S.S.C -
St. Francis Xavier Higher Secondary School
Siolim01-2006
S.S.C -
Holy Cross High School
Siolim01-2004
Skills
- Data entry
- Microsoft Office
- Customer Service
- Health and safety
- Customer service
- Cash handling
- Quick learner
Languages
English
Proficient
C2
Hindi
Proficient
C2
Konkani
Proficient
C2
Hobbies and interests
- Reading
- Listening music
- Writing
Timeline
Lead Barista
Pret A Manger
11.2024 - Current
Warehouse operative for parcel
Employment of London Agency
09.2024 - 11.2024
Receptionist
Larios Beach Holiday Resorts
06.2016 - 05.2021
H.S.S.C -
St. Francis Xavier Higher Secondary School
S.S.C -
Holy Cross High School