Donna Wright

Engaged with both online enquiries and inbound calls regarding holiday letting, converting customer enquiries into visits for local business development managers to view the holiday let and take to the next stage.

Selling the Cottages.com and Hoseasons branding to match the property type. Also helping along the journey with income projections , mortgage letters and discussing planning or diversification depending on the enquiry.

Consistently meeting and exceeding sales targets

Established rapport with customers by actively listening and providing tailored advice.

Supervised Sales team while covering manager's holiday, handling morning figures, conversions and allocating new business leads.

During my time at Cottages.com I have covered various departments from owner services to Field Support advice, my role here was to support the Business Development Managers to ensure that department service levels are met.

To deliver a high level of customer service, remaining professional and courteous, in line with agreed quality call, email monitoring standards.

Problem solving, tablet / system support to the BDM's out in the field.

Training new Business Development Managers that come into the business on the various departments , and systems and creating the Inductions to ensure a smooth transition into the business.

Calculating and processing owner incentive payments, ensuring accuracy and timely reporting for Finance.

Supporting at shows and industry events, ensuring logistics run smoothly and leads are captured effectively.

Core administrative tasks, managing inbox communications, update internal systems daily, Strategic Partner contracts.