Donna Watson
Summary
Experienced data professional with career focus on transforming complex datasets into actionable insights. Capable of driving business growth through data visualisation and predictive analytics, using strong analytical skills. Skilled in identifying trends and patterns to inform strategic decision-making.
Offering excellent analytical and problem-solving skills with background in data interpretation. Knowledgeable about driving process improvements and collaborating effectively with cross-functional teams.
Effective focus on strategic business improvements and operational efficiency. Proven track record of delivering impactful solutions through data-driven analysis and stakeholder collaboration. Skilled in project management, change management, and process optimisation to drive organisational success.
Overview
31
31
years of professional experience
Work history
Development Analyst – Cancer Services
Dartford & Gravesham NHS Trust
Dartford, Kent
2019.11 - 2026.02
- Creating a variety of tailor made reports for regular distribution to 8 different tumour groups, Consultants, Cancer services as a whole, Trust Board, Directors and external stakeholders
- Regular submissions of Cancer data to NHS England, Cancer Alliance, Trust Board, and CCG
- Developed systems for accurate reporting and trend analysis
- Utilised Infoflex (Cancer Management system) as Super User to train staff, develop system and generate essential reports
- Conducted audits and managed National submissions, including SACT, NBOCA, NLCA
- Validated data before submission to ensure accuracy and compliance
- Implemented change management initiatives, training staff for comprehensive data recording
- Simplified complex data into understandable reports for decision making
- Enhanced operational performance by streamlining data management processes
Business Manager
Kent and Medway Partnership NHS Trust
Dartford, Kent
2016.11 - 2019.11
- Supported approximately 200 Care Coordinators and 70 administrative staff across North Kent for three years
- Streamlined operational processes to enhance service delivery and improve customer experience
- Collaborated with clinicians on business planning and process mapping for Community Mental Health Teams
- Monitored compliance with KPIs, conducting audits of staff activity and validating data quality
- Produced and presented performance reports, analysing complex data to highlight inefficiencies and trends
- Facilitated training sessions for clinical staff, ensuring adherence to robust systems and processes
- Developed strong relationships with senior management, assisting in achieving operational objectives
- Led projects simultaneously, maintaining focus amid constant interruptions
Area Admin Manager
Kent and Medway Partnership NHS Trust
Dartford, Kent
2016.02 - 2016.11
- Managed a team of 14 administrators, enhancing performance and achieving KPIs
- Oversaw recruitment processes to attract high-quality candidates
- Facilitated office meetings to address team issues and promote collaboration
- Streamlined administrative procedures, increasing office efficiency
- Coordinated staff schedules to optimise resource allocation
- Conducted performance reviews, fostering employee development
- Resolved employee queries to maintain positive workplace culture
- Analysed complex resource management issues for improved scheduling
Administration Manager
Oxleas NHS Foundation Trust
Eltham, City of London
2015.01 - 2015.11
- Led administration team of 11 staff to ensure adherence toOorganisational guidelines
- Managed operational delivery of administrative services, achieving national targets
- Evaluated and optimised staff resources to enhance service quality
- Collaborated with Health and Social Care Managers to support integrated functions
- Developed and implemented comprehensive framework for administrative processes
- Conducted audits, analysed data, and presented findings for performance evaluation
- Acted as authorised signatory for manpower returns and service invoices, ensuring accuracy
- Facilitated communication between teams and managers, addressing queries efficiently
Team Leader
Moorfields Eye Hospital
Old Street, London
2014.09 - 2015.02
- Delivered efficient and compassionate service to all patients within Clinics and Services
- Supported Clinic Manager in managing Outpatient clerical staff and supervising clinic clerks
- Provided professional reception and administration services, enhancing the Trust's Outpatient image
- Ensured high standards of data entry and quality across paper and electronic records
- Managed daily operations of Outpatient clinics, addressing issues promptly as they arose
- Conducted risk assessments, implementing necessary actions when required
- Acted as first line of investigation for complaints regarding A&C staff and administrative systems
- Monitored outpatient appointment system to optimise utilisation of appointment slots
Administration Lead
South Essex Partnership NHS Foundation Trust
Thurrock, Essex
2012.01 - 2014.01
- Led operations of Administration department, managing over 35 staff to deliver comprehensive services across Trust localities
- Provided cover for absences across all locations, maintaining continuity of service delivery
- Assisted Locality Manager in preparing statistical information, including manual data collation
- Deputed for Locality Manager as necessary, ensuring effective leadership in their absence
- Facilitated in-house training and support for new colleagues, enhancing departmental capability
- Oversaw daily management of Administration Officers and Contact Centre Agents, including attendance monitoring and conducting return-to-work interviews
- Allocated and prioritised workloads for Administration Officers,optimising operational efficiency
- Conducted weekly audits and monitored data accuracy to ensure compliance with targets
Help Desk Administrator
Kent Community Health NHS Trust
Dartford, Kent
2011.01 - 2012.01
- Managed Helpdesk calls for Community Nurse visits across West Kent
- Logged all calls and allocated them to relevant nurses based on patient location
- Coordinated with Out of Hours Doctors, South East Health, and various community services to ensure seamless service delivery
- Prioritised urgent calls to minimise patient wait times
- Responded to enquiries within scope and sought clinical input when necessary
- Optimised task prioritisation during peak periods, enhancing response rates
Clerical Officer – Womens Services
South London Healthcare NHS Trust
Woolwich, London
2011.01 - 2012.01
- Booked appointments prior to patients' 13-week gestation date, ensuring timely scheduling
- Coordinated interpreter bookings as required to facilitate patient communication
- Transferred data from file notes to patients' electronic records with meticulous attention to detail
- Scheduled ante-natal appointments with appropriate Consultants and clinics throughout pregnancy
- Managed bring forward system, alerting Overseas team of suspected overseas visitors
- Handled enquiries and amended appointments efficiently to meet patient needs
- Maintained calendar appointments for optimal time management and punctuality
- Delivered general office support services, upholding high standards of service delivery
Clerical Officer A&E
South London Healthcare NHS Trust
Woolwich, London
2002.01 - 2011.01
- Ensured accurate registration and greeting of patients, updating necessary information promptly
Facilitated preliminary assessments to direct patients along appropriate clinical pathways
Prioritised patient cases based on urgency and need to optimise care delivery
Verified paediatric attendances against child protection guidelines, notifying nursing staff as needed
Collaborated with Social Services out of hours to address patient concerns effectively
Performed various clerical tasks including maintaining attendance records and handling complaints
Executed administrative responsibilities like filing, photocopying, and managing supplies efficiently
Trained new Receptionists to ensure high standards of service and support
Bank Coordinator
South London Healthcare NHS Trust
Woolwich, London
1999.01 - 2002.01
- Responsible for booking appropriately qualified and experienced bank and agency Nurses, Doctors and Clerical staff on an ad-hoc basis to fill agreed shortfalls across the Trust on a daily basis.
- Sorting, checking and inputting of all bank worker timesheets for payroll processing on a weekly basis working to tight deadlines, creating new employee details on a computerised database, dealing with pay queries, answering telephones, working closely with the wards and departments to ensure effective communication regarding temporary staffing requirements and general office duties.
Team Administrator
Hyde Housing Association
Lewisham, London
1997.01 - 1998.01
- The main aspect of my Role was supervision of two Administrative Assistants, ensuring all clerical and secretarial functions within the office were completed to a high standard.
- Also supplied lunch time cover for the main switchboard as required, taking messages and ensuring that the messages were delivered to the appropriate person or Department.
- Optimised workflow to increase team productivity.
- Facilitated communication within the team for enhanced collaboration.
- Developed comprehensive administrative support for smoother operations.
- Served as a point of contact for team members; promoted open communication.
Line Manager
Travelbase Ltd.
Bromley, Kent
1995.01 - 1997.01
- Worked in a call centre, answering telephone calls and selling holidays.
- Supervision 16 staff, meeting targets, training staff, dealing with enquiries, creating customer bookings on computerised system and general office duties.
Education
NVQ Level 5 - Operational Management
MBKB Group
Kent, England 2025.09 -
NVQ 3 - Business and Administration Apprenticeship and Technical Certificate level 2
Westminster Kingsway College
London06.2012
Eltham Hill Secondary School -
Eltham Hill Secondary School
Eltham 1985.01 - 1989.01
Skills
- Data Analysis
- Collaborative leadership
- Project Management
- Advanced Excel
- Improvement strategies
- Stakeholder relations
- Process mapping
- Change leadership
- Root Cause Analysis
References
References available upon request.
Timeline
NVQ Level 5 - Operational Management
MBKB Group
2025.09 -
Development Analyst – Cancer Services
Dartford & Gravesham NHS Trust
2019.11 - 2026.02
Business Manager
Kent and Medway Partnership NHS Trust
2016.11 - 2019.11
Area Admin Manager
Kent and Medway Partnership NHS Trust
2016.02 - 2016.11
Administration Manager
Oxleas NHS Foundation Trust
2015.01 - 2015.11
Team Leader
Moorfields Eye Hospital
2014.09 - 2015.02
Administration Lead
South Essex Partnership NHS Foundation Trust
2012.01 - 2014.01
Help Desk Administrator
Kent Community Health NHS Trust
2011.01 - 2012.01
Clerical Officer – Womens Services
South London Healthcare NHS Trust
2011.01 - 2012.01
Clerical Officer A&E
South London Healthcare NHS Trust
2002.01 - 2011.01
Bank Coordinator
South London Healthcare NHS Trust
1999.01 - 2002.01
Team Administrator
Hyde Housing Association
1997.01 - 1998.01
Line Manager
Travelbase Ltd.
1995.01 - 1997.01
Eltham Hill Secondary School -
Eltham Hill Secondary School
1985.01 - 1989.01
NVQ 3 - Business and Administration Apprenticeship and Technical Certificate level 2
Westminster Kingsway College