Donna Thompson
Flitwick,Bedfordshire
Summary
I have over 30 years of experience in an administration/secretarial/office manager role - consisting of two job roles, both of which involved regular communication with customers both via telephone , email and face to face.
I am a fast and willing learner, as demonstrated by the smooth transition from my previous job roles. I was able to quickly adapt to a new environment and a new IT system, as well as becoming a valued and knowledgeable member of the team.
Overview
38
38
years of professional experience
3
3
years of post-secondary education
Work history
Office manager
Lockmasters Mobile (national accounts ) Ltd
Flitwick, Bedford
2018.08 - 2025.03
- Streamlined invoice processing procedures for smoother financial operations.
- Managed supplier relationships to secure best pricing and service delivery.
- Improved office efficiency by streamlining administrative procedures.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
Business manager
Shoreys Travel & Transport
Maulden, Bedfordshire
1987.09 - 2018.08
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- worked with me team, schools, parents , LEA'S and other travel companies.
- incoming and outgoing invoicing, accounting and VAT
- wages
- dealing with all customer & supplier enquires.
Education
Redborne Upper School
Ampthill, Central Bedfordshire 1984.09 - 1987.05
Timeline
Office manager
Lockmasters Mobile (national accounts ) Ltd
2018.08 - 2025.03
Business manager
Shoreys Travel & Transport
1987.09 - 2018.08
Redborne Upper School
1984.09 - 1987.05