DONNA SPROSTON
Eastham,Wirral
Summary
With over two decades of managerial expertise, notably as a Starbucks Manager at Village Hotels, I excel in staff development and business planning. Demonstrated success in driving revenue and enhancing customer service through innovative management and decision-making skills. Passionate about food safety and health and safety, with a strong desire to further develop my career in this field.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Starbucks Manager
Village Hotels
Ewloe, Flintshire
2021.05 - 2026.04
- Alongside my management role at Starbucks Village Hotels, I have spent the past six months supporting internal kitchen audits to enhance food safety standards, contributing to improvements in food safety compliance and audit results.
- Enforced work practices and procedures to reduce workplace health and safety hazards.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Defined and coordinated team goals and objectives to drive success.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Counselled and disciplined employees, driving performance improvement.
- Delegated tasks, freeing up time to focus on driving revenue and achieving quarter KPIs
- Inventory and waste management.
- Monitoring and reviewing profit and loss
- Monitored team productivity and performance to support goals.
- Manage daily hotel operations in a duty manager role. fire marshal trainind ensuring safety compliance and emergency readiness.
- Starbucks manager trainer for new managers joining Starbucks Village Hotels
Assistant Manager
Costa Coffee
Bromborough, Wirral
2020.10 - 2021.05
- Undertook this role briefly after relocating back to the Wirral during the COVID-19 pandemic, while hotels remained closed due to restrictions.
- Branch and Drive thru opening/closing
- Delegated tasks to team members according to branch requirements and employee strengths.
- Mentored and coached team members to ensure successful performance.
- oriented and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Analysed and resolved quality and customer service issues.
Starbucks Manager
Village Hotels
Solihull, West Midlands
2014.11 - 2020.10
Starbucks Manager
Village Hotels
Bromborough, Wirral
2011.02 - 2014.11
District Manager
SSP UK, Millies Cookies
, Merseyside, Greater Manchester, Cheshire, North West
2003.04 - 2011.02
- Identified and developed pipeline of talent through succession planning tools and best practices.
- Collaborated with senior management to set and achieve district goals.
- Consulted with businesses to design and streamline processes within organization.
- Overlooking new store openings,recruitment of management.
- Store food safety and health and safety audits across Cheshire,greater Manchester to ensure store compliance and company standards.
- Monthly business plans for stores
- Monitoring and reviewing profit and loss accounts.
Deputy Manager
Frankie and Benny's
Bromborough, Wirral
1997.03 - 2003.04
- Daily and weekly restaurant administration
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Coached and mentored new employees on company policies and procedures.
- Maintaining front of house, overseeing the daily operations of the restaurant.
- Tracked store inventories and replenished products according to demand.
- Monitored sales performance to identify potential areas for improvement.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Coordinated employee schedules according to staff availability and processed time-off requests.
Skills
- 20 Years management experience
- Starbucks Store manager trainer
- Confident in using Microsoft Office
- Food Safety Audits
- Business Administration
- Staff development
- Recruiting and interviewing
- Innovation management
- Financial records oversight
- Business planning
- Goal setting
- Customer service
- Inventory management
- Business development
- Decision-making
- Budget control
- Revenue management
- Coffee Master certification with Starbucks
Certification
- Highfield Level 4 in Managing Food Safety in Catering.
- Supervising Food Safety Level 3
- Legionella awareness Certificate
- First Aid at work
Additional Information
Currently completing Level 4 Health & Safety Qualification
Referances availlable upon request
Timeline
Starbucks Manager
Village Hotels
2021.05 - 2026.04
Assistant Manager
Costa Coffee
2020.10 - 2021.05
Starbucks Manager
Village Hotels
2014.11 - 2020.10
Starbucks Manager
Village Hotels
2011.02 - 2014.11
District Manager
SSP UK, Millies Cookies
2003.04 - 2011.02
Deputy Manager
Frankie and Benny's
1997.03 - 2003.04