Donna Robertson
Social Care
East Kilbride,South Lanarkshire
Summary
Dynamic and results-driven professional with extensive expertise in coaching and mentoring, staff management, and development. Demonstrates exceptional skills in communication, problem-solving, and conflict resolution, underpinned by a deep understanding of company policies and HR systems. Proven track record in effective leadership, KPI tracking, and employee retention strategies. Adept at budget planning, rota scheduling tools, and providing constructive feedback to foster a productive work environment. Committed to enhancing organisational performance through empathy, understanding, and strategic absence recording.
Highly experienced in fostering team productivity and growth in diverse environments. Proven success in nurturing team capabilities and steering strategic direction to achieve corporate goals. Skilled in conflict resolution, process improvement, and performance management. Committed to fostering environment of collaboration and achieving highest levels of team success.
Overview
28
28
years of professional experience
2007
2007
years of post-secondary education
Work history
Assistant team leader
The Richmond Fellowship Scotland
Lossiemouth, Moray
2026.01 - Current
- Worked with the organisation and multi disciplinary team to build on the service and make required improvements through the Enforcement process and the LSI .
- Ensuring that the supported peoples needs were clear and identified within their support plans .
- Conducted performance reviews to identify areas of improvement for individual team members.
- Led staff meetings for streamlined workflow and increased productivity.
- Streamlined operational procedures, leading to more efficient work processes.
- Liaised between management, outside professionals and employees effectively, bridging communication gaps when necessary.
- Coordinated training sessions, resulting in improved employee skills.
- Administered necessary documentation accurately, facilitating smoother administrative functions within the team.
- Fostered a positive work culture with initiatives promoting teamwork and collaboration.
- Improved team performance with regular coaching sessions.
- Played instrumental role in achieving departmental goals by motivating team members consistently.
- Provided constructive feedback after task completion contributing towards continuous improvement of the team's output.
- Upheld company policies whilst dealing with internal issues, maintaining professionalism at all times.
- Ensured adherence to health and safety regulations within the working environment, promoting a safe workspace for all team members.
- Monitored and assessed individual team member performance, providing constructive feedback.
- Maximised productivity, optimising staff development plans with effective one-on-one reviews and feedback loops.
- Facilitated team meetings to communicate goals, updates and foster collaborative environment.
- Promoted professionalism among staff to develop productive relationships.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement
Assistant Team Leader
Trhe Richmond Fellowship Scotland
East Kilbride, Glasgow
2021.10 - 2026.01
- I have 16 support practitioners which I line managed. The role promotes supported individual development through outcome focused support, support planning and reviews, promoting participation and involvement of supported individuals.
- I liaise with multi-disciplinary agencies ensuring I was always promoting values of the organisation. On monthly basis
- I had KPA targets to work towards which include budget management, supervisions, team meeting, reviews, appraisals, audits.
- Led staff meetings for streamlined workflow and increased productivity.
- Assisted in recruitment process to secure quality candidates for the team.
- Coordinated training sessions, resulting in improved employee skills.
- Achieved team cohesion by implementing effective communication strategies.
- Ensured adherence to health and safety regulations within the working environment, promoting a safe workspace for all team members.
- Facilitated team meetings to communicate goals, updates and foster collaborative environment.
- Ensured business continuity, verifying risk controls were constantly adhered to by team members.
Acting team manager
The Richmond Fellowship Scotland
Aberdeen
2021.06 - 2021.10
- I held th post of Acting team manager in Aberdeen these services are both care home services and supported living for 25 individuals with mental health and past addictions.
- As a manager I had responsibility of liaising with Local Authority regarding funding, service delivery, new business.
- I am also responsible to ensure that all care inspectorate notifications are completed weekly along with TURAS tool notifications,
- Ensure that staff are coached and mentored that they are working in line with policies and procedures, SSSC codes of practice.
- Ensuring that there is good auditing of all tools that are being used and ensuring that, tools are effective and meet the needs of service users who use service.
- Improved group dynamics for enhanced performance with regular feedback sessions and constructive criticism.
- Facilitated open communication channels for better problem-solving and idea exchange.
Assistant team leader
Richmond Fellowship Scotland
East Kilbride
2008.09 - 2021.05
- I have managed many services throughout the year ranging from 24/7/ packages primarily people with autism and mental health which I really enjoyed to latterly homecare services for people with differing needs. I have 16 support practitioners which I line managed. The role promoted supported individual development through outcome focused support, support planning and reviews, promoting participation and involvement of supported individuals. I liaised with multi-disciplinary agencies ensuring I was always promoting the values of the organisation. On a monthly basis I had KPA targets to work towards which include budget management, supervisions, team meeting, reviews, appraisals, audits.
Assistant Team Leader
Turning Point Scotland
Glasgow
2005.03 - 2008.08
- The duties of these role include supervising and supporting staff through appraisal and learning and development, designing and managing direct support services for individuals requiring support, financial management, liaising with multi-disciplinary teams, social work and health care professionals, on call duties, coaching and mentoring staff and providing training to staff. I also provided direct support to individuals however this was often during times of crisis or emergency.
Project worker
Turning Point Scotland
Glasgow
2003.03 - 2005.03
- I worked within the day services section of the service which ensured that people were given the social opportunities to go out and enjoy themselves, and learn and develop new skills within their local community, My main roles were to ensure effective rota management which meets the needs of what the supported individuals wanted to do week to week, staff supervisions, sourcing activities, clubs, work placements. Participate in the review process and ensure that the support plans reflected the needs of the supported individuals when out on an activity.
Support worker
Turning Point Scotland
2001.09 - 2003.03
- My main roles and responsibility was ensuring that individuals receive support provision aimed at maximising independence and choice. Understanding the nature of each individual’s abilities and support needs as well as their preferences and choices. Assisting individuals with personal care and hygiene Household management tasks Working with individuals who can display challenging behaviour
Support worker
Cornerstone community care
1998.08 - 2001.09
- Supporting people to move from long stay hospital to their own homes after being institutionalised for many years. Building on skills, promoting new skills, household management tasks, help with daily budgeting of finances, ensuring that dietary needs are met, medication administration, personal care, health appointments are made and attended, create opportunities work in line with person centred pathway which ensures that dreams and aspirations of the supported individuals were met.
Education
Gsvq 3 - Health and social care
North Glasgow college
Glasgow, Glasgow City 1996.08 - 1997.06
HNC - Health and social care
North Glasgow college
SVQ 4 - Management and leadership
Scottish Qualification Authority
Glasgow 2008.02 - 2008.09
Ballerup High School
1991.07 - 1997.07
Skills
- Coaching and Mentoring
- Staff Management and Development
- Good listener
- Time management Skills
- Good Communication skills
- Motivator
- Problem solver
- Conflict resolution
- Knowledge of company policies
- Experience with hr systems
- Empathy and understanding
- Constructive feedback
- KPI tracking
- Rota scheduling tools
- Budget planning
- Effective leadership
- Absence recording
- Weekly progress reporting
- Employee retention strategies
Timeline
Assistant team leader
The Richmond Fellowship Scotland
2026.01 - Current
Assistant Team Leader
Trhe Richmond Fellowship Scotland
2021.10 - 2026.01
Acting team manager
The Richmond Fellowship Scotland
2021.06 - 2021.10
Assistant team leader
Richmond Fellowship Scotland
2008.09 - 2021.05
SVQ 4 - Management and leadership
Scottish Qualification Authority
2008.02 - 2008.09
Assistant Team Leader
Turning Point Scotland
2005.03 - 2008.08
Project worker
Turning Point Scotland
2003.03 - 2005.03
Support worker
Turning Point Scotland
2001.09 - 2003.03
Support worker
Cornerstone community care
1998.08 - 2001.09
Gsvq 3 - Health and social care
North Glasgow college
1996.08 - 1997.06
Ballerup High School
1991.07 - 1997.07
HNC - Health and social care
North Glasgow college