Donna Roberts
New Broughton,Wrexham
Summary
Skilled professional with expertise in corporate systems including SAP and UMV, alongside effective leadership abilities. Proven track record in delivering impactful presentations and solving complex problems. Skilled in Microsoft Office and adaptable to evolving environments. Committed to improving customer engagement through effective communication and exceptional planning and organisation skills
Overview
25
25
years of professional experience
Work history
Project Engineer Mid Cheshire
Energy Networks
06.2023 - 09.2025
- In my current role, I project manage SGR replacements and NCP installs.
- I have also been tasked with management of SOPWETs and Live Line programme.
- I plan each project meticulously, from outages/DOP, Traffic management, book required contractors/staff and materials fully engaging with various stakeholders to ensure each project is completed to highest of standard, on time and within budget. This includes the full life cycle from effectively managing each project through SAP, completing volume confirmations, output reporting, TECO and business closures.
- Management of Purchase Orders and payment applications and at times working in collaboration with other districts.
- I am very conscientious with each project. Making sure no steps have been missed within the process.
- I also ensure customer/landowners are kept up to date with the project where needed, ensuring their buy in is often paramount to the delivery and dealing with any complaints if required.
- I also look to improve processes and procedures to improve efficiency and or effectiveness of day-to-day activities where I’m able to and share best practice with other districts.
HS2 Community Engagement Team Leader
Energy Networks
10.2022 - 06.2023
- This role required me to work closely with the Design Manager, gaining knowledge of our engineering design principles and electrical network layout, often relaying this information to SPEN stakeholders, HS2 Management and any concerned communities.
- At times relaying complex issues and or bespoke communication approaches were required to gain feedback and shape future decisions.
- I was also responsible for ensuring that the stakeholder plan was accurately maintained and taking appropriate action when needed and or highlighting any perceived risks.
- Further to this I also ensured communication into the wider SPM stakeholder team to ensure full engagement via internal stakeholder mapping.
Personal Assistant to Stephen Stewart/Liam O’Sullivan and Stakeholder Engagement team
Energy Networks
01.2020 - 10.2022
- This required providing confidential secretarial and administrative support to the Director and their management team.
- Exceptional planning, prioritisation, attention to detail and organisational skills are required, along with excellent verbal and written communication skills to all senior management levels.
- I also worked closely with the Stakeholder Engagement Team on day-to-day basis. Arranging events such as the Echo Awards (celebrating outstanding individuals who make a difference in the community), EnergyX, Charity days and the SPM Conference.
- Building robust and effective partnerships with all relevant stakeholders helped deliver desired goals and achievements.
- Being consistent with good communication helped gain early trust.
Operational Support for Dee Valley/Mid Wales
Energy Networks
12.2018 - 01.2020
- As operational support, my role included raising Purchase Orders and building projects in SAP.
- I raised treasury payments, including NTS payments for wayleaves.
- I updated Cintellate with all completed meetings and audits, confirming all have been completed within the necessary time frame.
- I released faults daily, confirming the correct fault category had been chosen in line with Energy Networks finance requirements.
- I also have access to Power-On and I am trained in storm updating.
- I also provided support and cover for other operational roles. This involved updating the VPB (Visual Planning Board), auditing time writing from field staff and managing and reporting CCTs.
Domestic Contact Centre/Complaints Team
Energy Retail
01.2001 - 01.2018
- Handling calls from customers to achieve the required outcome of the customer and business needs.
- This involved high levels of communication along with effective negotiating and decision-making skills.
- Progressed to the complaints team, which involved contacting customers, both written and verbally, taking the required action until the complaint was resolved to a high standard.
- Excellent communication skills were required to avoid escalation of the complaint.
Education
GCSE - Higher grade GCSE passes
St David's High School
Saltney06.1998
NVQ Level 4 - Customer Service
05.2015
HE Diploma - Engineering
Deeside06.2023
HNC - Electrical Engineering
Deeside06.2025
COMPETENT PERSON - APSA - Authorised Person Substation Access
01.2024
GS-1.1 - SAFETY PASSPORT OPERATIVE
11.2023
TS-19.1 - BASIC EMERGENCY FIRST AID
SP Energy Networks
11.2023
Skills
- Knowledge and experience
- Self-motivation
- Pressure management
- Planning and organisation
- Customer engagement
- Verbal communication
- Written communication
- Problem solving
- Corporate systems proficiency
- SAP expertise
- UMV knowledge
- PowerOn familiarity
- Leadership skills
- Presentation delivery
- Quick learning ability
- Microsoft Office proficiency
Timeline
Project Engineer Mid Cheshire
Energy Networks
06.2023 - 09.2025
HS2 Community Engagement Team Leader
Energy Networks
10.2022 - 06.2023
Personal Assistant to Stephen Stewart/Liam O’Sullivan and Stakeholder Engagement team
Energy Networks
01.2020 - 10.2022
Operational Support for Dee Valley/Mid Wales
Energy Networks
12.2018 - 01.2020
Domestic Contact Centre/Complaints Team
Energy Retail
01.2001 - 01.2018
GCSE - Higher grade GCSE passes
St David's High School
NVQ Level 4 - Customer Service
HE Diploma - Engineering
HNC - Electrical Engineering
COMPETENT PERSON - APSA - Authorised Person Substation Access
GS-1.1 - SAFETY PASSPORT OPERATIVE
TS-19.1 - BASIC EMERGENCY FIRST AID
SP Energy Networks