Donna Payne

March 2022 - Present: Global Liquidity Operations -

Throughout my time at Bank of America I have worked in various different teams throughout my career. Which consist of the following:

• Input and verify GLP workbooks to set RTS, PCC, MCNP, SCNP, GFS and MBS arrangements within the GLP platform.
• Input and verify interest rate forms in GBS.
• Assisting with queries from fulfillment, client services and other associated teams.
• Reconciling daily frontier and holdover reports, passing correcting entries if required.
• Attending daily GLP calls with the project team.
• Completing weekend deployments for the GLP system updates.

November 2017 - March 2020: Operations SME Support AVP -

• Team lead to 5 associates.
• Production support and operational recovery for any system issues that occur with the assistance of the technical support.
• Liaising with recovery management, event management and TCOP teams during production incident to provide and supply information required.
• Daily monitoring of the operations SME mailbox.
• Assisting various teams such as product, client services, investigations, reconciliations, CLP and implementation with solving queries that arise.
• Writing personal development plans for associates.

June 2014 - November 2017: EMEA TCOP Team -

• Monitoring various systems including GBS, GPP, stat centre/operational functions/ BAML flows to ensure all is working as expected. Reporting any discrepancies if found.
• Engaging on the business bridge line when any production issue occurs reporting the details to the senior management teams.

July 1997 - June 2014: Various Teams -

• Working on Antwerp, Paris, Frankfurt and IPB payment processes.
• Processing electronic and manual payments daily.
• Daily reconciliation of Nitro and GL accounts.
• Working on the billing team - completing monthly billing processes.
• Working on training team - providing training to new starters and presenting courses to associates.

June 1989 - July 1997 - UBAF Bank:

• Payments team, cashiers desk dealing with customers and foreign exchange team.

June 1987 - June 1989: Banquet du Liban -

• Cashiering, dealing with customers and queries in foreign exchange

July 1985 - July 1987: Algemene Bank -

• Cashier of foreign exchange, client communication, and ordering foreign currency. Data input.