Donna Parmar
St. Helens,Merseyside
Summary
Dedicated healthcare professional with expertise in critical clinical decision-making and orthoptic treatment planning. Demonstrates adherence to clinical guidelines and a strong commitment to patient safety awareness. Proven ability in conflict resolution, team leadership, and interpersonal communication, ensuring effective multidisciplinary collaboration. Skilled in health and safety compliance, patient care, and resilience under pressure. Motivated self-starter with a commitment to inclusivity and consistent professional development.
Overview
18
18
years of professional experience
6015
6015
years of post-secondary education
1
1
Certification
Work History
Principal Orthoptist
Manchester Foundation Trust
Manchester, Manchester
12.2020 - Current
- Supported budget holders and other operational managers to improve financial efficiency.
- Coordinated with other managers for smooth execution of operational plans.
- Strengthened relationship with administrative managers to ensure operational efficiency.
- Increased operational efficiency through [Task] and [Task], surpassing manager expectations.
- Streamlined booking procedures for increased operational efficiency.
- Provided feedback to management on possible delivery route improvements, contributing to operational efficiency.
- Implemented eco-friendly practices, improved operational efficiency.
- Escalated major issues to Property Manager promptly, ensuring quick resolution.
- Implemented new policies to optimise operational efficiency.
- Led team meetings that motivated staff towards achieving operational excellence.
- Streamlined operational processes, increasing productivity in the team.
- Worked collaboratively with all levels of staff to streamline business processes and improve operational efficiency.
- Reduced operational costs by implementing cost-effective solutions.
- Participated in regular team meetings, contributed valuable feedback on operational improvements.
- Implemented new procedures to improve operational efficiency significantly.
- Contributed to the development of best practices in policy management, enhancing operational efficiency.
- Scheduled time strategically to balance operational, managerial and training duties.
- Improved team efficiency with regular training sessions.
- Led training sessions to improve team knowledge and skills in software development.
- Contributed to the development of comprehensive business cases.
- Led team in the creation of comprehensive business cases with cost, benefit, and risk analyses.
- Enhanced patient satisfaction by implementing feedback mechanisms.
- Improved patient experience by implementing feedback mechanisms for continuous improvement.
- Dealt with complaints professionally, resolving issues promptly.
- Managed patient complaints, ensuring quick resolution and improved service quality.
- Reduced patient complaints with thorough and empathetic communication.
- Undertook recruitment responsibilities, interviewing, hiring and training new staff members.
- Analyzed job descriptions to ensure accurate role requirements and expectations.
- Reviewed job descriptions periodically, kept them abreast of current roles.
- Developed comprehensive job descriptions to attract high-quality applicants.
- Developed comprehensive job descriptions with detailed role expectations.
- Conducted performance reviews, enabling staff development opportunities.
- Collaborated with management to identify staff development needs.
- Increased efficiency with implementation of new procedures.
- Directed policy implementation, achieved organisational goals.
- Worked collaboratively with multidisciplinary teams, improving quality of care provided.
- Reviewed staff performance by analysing KPI data and conducting appraisals.
- Undertook regular staff performance appraisals, fostering professional development opportunities.
- Monitored employee performance with regular appraisals and feedback sessions.
- Conducted regular appraisals for staff progression and development opportunities.
- Managed rostering system effectively to ensure adequate staffing levels at all times.
- Increased operational efficiency with thorough project scoping and planning.
- Conducted detailed scoping and surveying of [Type] projects and sites.
- Improved team morale with effective communication and leadership.
- Invigorated team morale through effective leadership skills during challenging periods.
- Facilitated organisational change through effective communication and leadership skills.
- Demonstrated leadership in high-pressure situations with effective decision making.
- Fostered a positive team atmosphere through effective communication and leadership skills.
- Led teams successfully through complex installations, demonstrating strong leadership skills.
- Inspired high levels of team morale through supportive management style.
- Streamlined communication processes with stakeholders, resulting in more efficient project implementation.
- Drove innovation with proactive leadership style.
- Managed time effectively whilst balancing clinical responsibilities and leadership duties.
- Partnered with senior leadership for strategic workforce planning, enabling company growth projections.
- Modelled good leadership behaviours to inspire team members' performance.
- Liaised with department heads for workforce planning needs.
- Coordinated workforce planning, ensuring optimal staffing levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Identified vision anomalies through meticulous testing procedures, ensuring early detection and treatment of potential issues.
- Committed to ensuring the delivery of safe, effective and sustainable high quality services at a large tertiary referral centre within the NHS.
- Contributed significantly towards research projects within the orthoptic department, expanding knowledge base and improving practice techniques.
Advanced Orthoptist
Manchester Foundation Trust
Manchester, Manchester
03.2017 - 12.2020
- Provided individualised support and counselling to visually impaired patients assisting them in adjusting to their condition.
- Supported patients' understanding of their conditions to enhance compliance with prescribed treatments.
- Performed orthoptic screenings at schools, promoting public awareness about eye health and hygiene.
- Assessed visual disorders for accurate diagnosis and treatment.
Specialist orthoptist
Manchester Foundation Trust
Manchester, Manchester
11.2009 - 03.2017
- Managed demanding caseloads efficiently, ensuring timely patient care.
- Provided compassionate support to patients throughout their treatment journey, easing anxieties and fears.
- Implemented innovative therapeutic strategies for maximal vision improvement in patients.
- Liaised with general practitioners to share valuable case insights, fostering collaborative care.
Specialist orthoptist
NHS Tayside
Dundee, Dundee City
08.2007 - 11.2009
- Delivered high-quality orthoptic treatment by utilising advanced techniques and tools.
- Collaborated closely with ophthalmologists for successful surgical procedures.
- Provided compassionate support to patients throughout their treatment journey, easing anxieties and fears.
Education
Bachelor of Science - Orthoptics
University of Liverpool
LiverpoolA-Levels - Biology, English Language and History
Winstanley College
WiganKey Skill Level 2 - Information Technology
Winstanley College
WiganGCSEs - Mathematics, English, Science, Information Technology
The Byrchall High School
WiganSkills
- Critical clinical decision-making
- Orthoptic treatment planning
- Adherence to clinical guidelines
- Patient safety awareness
- Conflict Resolution
- Team Leadership
- Interpersonal communication
- Health and Safety Compliance
- Patient care
- Resilience under pressure
- Multidisciplinary collaboration
- Motivated self-starter
- Commitment to inclusivity
- Consistent professional development
Certification
I have current UK professional registration
Professional body: Health and Care Professionals Council ~ Orthoptist
Membership / Registration number: OR04963
References
References available upon request.
Further Training
- Complaints training - Manchester Foundation Trust - 2021
- Post Grad Medical Exemptions for Orthoptists - The University of Liverpool - 2019
- ILM Leadership and Management course - Central Manchester University NHS Foundation Trust - 2019
- Advancing Quality Alliance (aQua)
- Glaucoma module MSc Investigative Ophthalmology & Vision Science - The University of Manchester - 2015
- Manchester Teaching Skills Course - Central Manchester University NHS Foundation Trust - 2015
Timeline
Principal Orthoptist
Manchester Foundation Trust
12.2020 - Current
Advanced Orthoptist
Manchester Foundation Trust
03.2017 - 12.2020
Specialist orthoptist
Manchester Foundation Trust
11.2009 - 03.2017
Specialist orthoptist
NHS Tayside
08.2007 - 11.2009
Bachelor of Science - Orthoptics
University of Liverpool
A-Levels - Biology, English Language and History
Winstanley College
Key Skill Level 2 - Information Technology
Winstanley College
GCSEs - Mathematics, English, Science, Information Technology
The Byrchall High School
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