Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Donna Oldroyd

Long Eaton,Nottingham

Summary

Dedicated swimming instructor with extensive knowledge in stroke techniques, water safety principles, and adaptive teaching methods. Through previous roles I have the ability to inspire confidence and engage swimmers through effective lesson planning and constructive feedback delivery. Holds STA Level 2 Award in Teaching Swimming and National Rescue Award for Swimming Teachers & Coaches from RLSS. Committed to inspire pupil motivation and maintaining proficient record keeping while ensuring a safe learning environment. Career goal: To continue enhancing swimmer skills and safety awareness through innovative teaching approaches.

Overview

44
44
years of professional experience
1
1
Certification

Work history

Senior Bank Manager

Lloyds Banking Group
Nottingham , Nottinghamshire
08.2013 - 06.2024
  • Streamlined banking procedures for improved efficiency and productivity.
  • Managed complex client portfolios to ensure maximum returns on investments.
  • Increased customer satisfaction by maintaining a high level of professional and courteous service.
  • Identified new market opportunities leading to expansion of services offered by the bank.
  • Maintained high levels of security within the branch protecting both client assets and sensitive data.
  • Oversaw branch operations, resulting in smooth day-to-day functioning and excellent customer service.
  • Developed strong relationships with clients, improving loyalty and retention rates.
  • Instituted rigorous compliance standards, ensuring bank met all regulatory requirements.
  • Pioneered digital banking solutions enhancing convenience for customers whilst reducing operational costs.
  • Led a team of junior bankers to enhance their performance and skill set.
  • Collaborated effectively with other departments, fostering a harmonious work environment conducive to shared success.
  • Facilitated training programmes for staff development boosting overall team morale and productivity.
  • Opened customer accounts and provided smooth onboarding services.
  • Investigated customer queries to provide timely financial solutions.
  • Coached banking service teams in providing exceptional customer care.
  • Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
  • Supervised branch operations to spur continuous improvements and enhance service delivery.
  • Built positive customer relationships for optimised branch loyalty.
  • Safeguarded company reputation through stringent operational compliance.
  • Recruited and trained staff for high-quality branch service.

Bank Manager

Lloyds Banking Group
02.1995 - 08.2013

Assistant Bank Manager

Lloyds Banking Group
04.1989 - 02.1995

Bank Cashier

Lloyds BankingGroup
06.1980 - 03.1989

Education

GCSEs -

Wilsthorpe School
Long Eaton, Derbyshire

Skills

  • Pupil motivation
  • Patience with learners
  • Encouraging attitude
  • Stroke technique knowledge
  • Water safety principles
  • Adaptive teaching method
  • Constructive feedback giving
  • Swim lesson planning
  • Proficient record keeping
  • STA Level 2 Award in Teaching Swimming
  • National Rescue Award for Swimming Teacher & Coaches- Awarded by RLSS

Affiliations

  • I love swimming and swim at least three times a week a long with the Gym. I enjoy music and going to concerts. I’m also an avid foodie and love trying new restaurants

Accomplishments

    I attended the 2012 Olympics as a reward for all round contributions to Lloyds Bank and achievements of service and sales in my Branch in Derby . This enabled me to attend the Olympics for 10 days as a Bank Manager and run one of the two branches that were set up by Lloyds Bank in the media centre and Athlete’s Village

Certification

STA Level 2 Award in Teaching Swimming June 2025


National Rescue Award for Swimming Teachers & Coaches June 2025


STA Level 2 Certificate in Teaching Swimming July 2025

Languages

English
Native
French
Intermediate

Timeline

Senior Bank Manager

Lloyds Banking Group
08.2013 - 06.2024

Bank Manager

Lloyds Banking Group
02.1995 - 08.2013

Assistant Bank Manager

Lloyds Banking Group
04.1989 - 02.1995

Bank Cashier

Lloyds BankingGroup
06.1980 - 03.1989

GCSEs -

Wilsthorpe School
Donna Oldroyd