Donna Millen
Maidstone,Kent
Summary
I am a highly motivated, passionate, determined and professional individual who thrives within a busy environment seeking a part time Administrative role or Customer Service position. I take a proactive approach and demonstrate great pride within my work. I am experienced within Customer Service and Administration with experience of Private and Public Sector organisations. I am employee who possesses a strong work ethic with excellent communication/organisational skills who is keen to demonstrate these attributes within my next career move.
Overview
25
25
years of professional experience
11
11
years of post-secondary education
Work history
Pensions Assistant
Kent County Council
Maidstone, Kent
2020.03 - Current
- All aspects of pension administration to meet KPI's
- Completed assigned work within deadlines and to company standards.
- Managing large email inboxes
- Arranging/attending regular meetings and taking minutes
- Answering phone calls and responding to written correspondence
- Sorting incoming and outgoing mail
- Keep up to date with LGPS pension legislation/policies
- Creating and maintaining good working relationships with members and employers of the LPGS
- Created presentations and printed documents for seminars and events.
- Training colleagues
- Contributing ideas towards a continuous improvement culture
Payroll Administrator
Firefly Payroll Ltd
Maidstone
2019.03 - 2020.03
- Process monthly payrolls for clients on payroll system for Education Sector
- All aspects of pension administration
- Advising clients on technical payroll issues including Tax, NI, Pensions
- Implementation of new clients payrolls
Administrator
Law Roofing Ltd
Maidstone, Kent
2017.09 - 2019.02
- Process monthly and weekly payroll
- CIS and PAYE processing with HMRC
- Input data onto sage accounts package
- Support budgeting and bookkeeping procedures
- Create spreadsheets and word documents to keep records of data required
- Manage phone calls and correspondence (emails, mail)
- Reconcile invoices payable and expenses
- Manage customer and supplier payments
- Create and maintain records/databases/filing systems electronically and manually with personal and financial information
- Manage agendas/diaries/travel arrangements/training/vehicle maintenance/meetings for upper management
- All aspects of HR within the business
- Website maintenance
Customer Service Team Leader
Sainsburys PLC
Aylesford, Kent
2010.08 - 2017.07
- Manage a team to ensure customer satisfaction was achieved.
- Train, coach and monitor staff to ensure legal compliance and business targets met.
- Plan/organise labour within budgets to ensure business needs are met.
- Plan and conduct staff progress reviews/ team meetings/weekly communications
- Lead and inspire others
- Dealing with customer complaints to reach a satisfactory resolution
- HR issues including payroll /holiday /training queries
Client Service Manager/Team Leader
Giant Group Ltd
London
2005.02 - 2009.07
- Manage a team to ensure service standards were maintained and enhanced
- Assessing staff performance in line with company KPI's. Providing training/coaching where required.
- Organising daily workload for team
- Resolving customer dissatisfaction
- Communicating to my team and management on a daily basis eg: Management meetings/ Team meetings/One to one reviews
- Chairing meetings and note taking
- HR duties including performance management, recruitment disciplinaries, maintaining accurate sickness and holiday records
- Main point of contact for largest recruitment agencies
- Respond to client telephone written communications within company SLA's.
- Daily payroll processing and enhancing knowledge of technical payroll such as HMRC regulations, Tax and NI
- Invoice, credit, expenses and contracts queries
- Maintain accurate databases
Season Ticket Administrator/supervisor
National Car Parks
London
2000.06 - 2005.01
- Processing of invoices and credits
- Debt chasing of outstanding payments
- Manage large client accounts
- Dealing with enquires/queries both orally and written
- Resolving escalated queries
- Administering the direct debit and refund process
- Supervise a team to ensure effective customer service and targets achieved
- Selling company products
- Allocation of payments
Committee Secretary (voluntary role)
Woodlands under 5 pre school
Maidstone, Kent
2014.03 - 2018.09
- Note taking in committee meetings
- Typing up minutes from meetings
- Circulating minutes to all committee members
- Preparing agendas
- Dealing with fund raising correspondence.
- Standing in for chair when required to chair meetings
- Cheque signatory
- Preparing and advertising Annual AGM meeting
Mortgage Administrator
Lambeth Building Society
London
1998.09 - 2000.06
- Provide general office support to a team of 4 within the Mortgage Department
- Preparation of Redemption Statements
- Administration involved in interest rate change notifications
- General administrative duties including ling, faxing and photocopying.
Education
Diploma of Higher Education - Human Resources
Avado Learning
2019.04 - 2020.06
GCSEs - Maths
Maidstone Adult Education Centre
Maidstone 2016.09 - 2017.07
NVQ Level 3 - Management
Giant Group
London 2008.01 - 2008.12
A-Levels -
Warren 6th Form
Romford, Havering 1996.09 - 1998.07
GCSEs -
Warren Comprehensive School
Romford, Havering 1990.09 - 1996.07
Skills
- Management and Leadership
- Organisation and Communication
- Customer Service Human Resources
- Finance Systems Management
- Client Database Management
- Microsoft Word, Excel and Outlook
- Dedicated team player
- Staff motivation/engagement
Timeline
Pensions Assistant
Kent County Council
2020.03 - Current
Diploma of Higher Education - Human Resources
Avado Learning
2019.04 - 2020.06
Payroll Administrator
Firefly Payroll Ltd
2019.03 - 2020.03
Administrator
Law Roofing Ltd
2017.09 - 2019.02
GCSEs - Maths
Maidstone Adult Education Centre
2016.09 - 2017.07
Committee Secretary (voluntary role)
Woodlands under 5 pre school
2014.03 - 2018.09
Customer Service Team Leader
Sainsburys PLC
2010.08 - 2017.07
NVQ Level 3 - Management
Giant Group
2008.01 - 2008.12
Client Service Manager/Team Leader
Giant Group Ltd
2005.02 - 2009.07
Season Ticket Administrator/supervisor
National Car Parks
2000.06 - 2005.01
Mortgage Administrator
Lambeth Building Society
1998.09 - 2000.06
A-Levels -
Warren 6th Form
1996.09 - 1998.07
GCSEs -
Warren Comprehensive School
1990.09 - 1996.07