Donna Millen
Maidstone,Kent
Summary
I am a highly motivated, passionate, determined and professional individual who thrives within a busy environment seeking a part time Administrative role or Customer Service position. I take a proactive approach and demonstrate great pride within my work. I am experienced within Customer Service and Administration with experience of Private and Public Sector organisations. I am employee who possesses a strong work ethic with excellent communication/organisational skills who is keen to demonstrate these attributes within my next career move.
Overview
25
25
years of professional experience
11
11
years of post-secondary education
Work history
Pensions Assistant
Kent County Council
Maidstone, Kent
03.2020 - Current
- All aspects of pension administration to meet KPI's
- Completed assigned work within deadlines and to company standards.
- Managing large email inboxes
- Arranging/attending regular meetings and taking minutes
- Answering phone calls and responding to written correspondence
- Sorting incoming and outgoing mail
- Keep up to date with LGPS pension legislation/policies
- Creating and maintaining good working relationships with members and employers of the LPGS
- Created presentations and printed documents for seminars and events.
- Training colleagues
- Contributing ideas towards a continuous improvement culture
Payroll Administrator
Firefly Payroll Ltd
Maidstone
03.2019 - 03.2020
- Process monthly payrolls for clients on payroll system for Education Sector
- All aspects of pension administration
- Advising clients on technical payroll issues including Tax, NI, Pensions
- Implementation of new clients payrolls
Administrator
Law Roofing Ltd
Maidstone, Kent
09.2017 - 02.2019
- Process monthly and weekly payroll
- CIS and PAYE processing with HMRC
- Input data onto sage accounts package
- Support budgeting and bookkeeping procedures
- Create spreadsheets and word documents to keep records of data required
- Manage phone calls and correspondence (emails, mail)
- Reconcile invoices payable and expenses
- Manage customer and supplier payments
- Create and maintain records/databases/filing systems electronically and manually with personal and financial information
- Manage agendas/diaries/travel arrangements/training/vehicle maintenance/meetings for upper management
- All aspects of HR within the business
- Website maintenance
Customer Service Team Leader
Sainsburys PLC
Aylesford, Kent
08.2010 - 07.2017
- Manage a team to ensure customer satisfaction was achieved.
- Train, coach and monitor staff to ensure legal compliance and business targets met.
- Plan/organise labour within budgets to ensure business needs are met.
- Plan and conduct staff progress reviews/ team meetings/weekly communications
- Lead and inspire others
- Dealing with customer complaints to reach a satisfactory resolution
- HR issues including payroll /holiday /training queries
Client Service Manager/Team Leader
Giant Group Ltd
London
02.2005 - 07.2009
- Manage a team to ensure service standards were maintained and enhanced
- Assessing staff performance in line with company KPI's. Providing training/coaching where required.
- Organising daily workload for team
- Resolving customer dissatisfaction
- Communicating to my team and management on a daily basis eg: Management meetings/ Team meetings/One to one reviews
- Chairing meetings and note taking
- HR duties including performance management, recruitment disciplinaries, maintaining accurate sickness and holiday records
- Main point of contact for largest recruitment agencies
- Respond to client telephone written communications within company SLA's.
- Daily payroll processing and enhancing knowledge of technical payroll such as HMRC regulations, Tax and NI
- Invoice, credit, expenses and contracts queries
- Maintain accurate databases
Season Ticket Administrator/supervisor
National Car Parks
London
06.2000 - 01.2005
- Processing of invoices and credits
- Debt chasing of outstanding payments
- Manage large client accounts
- Dealing with enquires/queries both orally and written
- Resolving escalated queries
- Administering the direct debit and refund process
- Supervise a team to ensure effective customer service and targets achieved
- Selling company products
- Allocation of payments
Committee Secretary (voluntary role)
Woodlands under 5 pre school
Maidstone, Kent
03.2014 - 09.2018
- Note taking in committee meetings
- Typing up minutes from meetings
- Circulating minutes to all committee members
- Preparing agendas
- Dealing with fund raising correspondence.
- Standing in for chair when required to chair meetings
- Cheque signatory
- Preparing and advertising Annual AGM meeting
Mortgage Administrator
Lambeth Building Society
London
09.1998 - 06.2000
- Provide general office support to a team of 4 within the Mortgage Department
- Preparation of Redemption Statements
- Administration involved in interest rate change notifications
- General administrative duties including ling, faxing and photocopying.
Education
Diploma of Higher Education - Human Resources
Avado Learning
04.2019 - 06.2020
GCSEs - Maths
Maidstone Adult Education Centre
Maidstone 09.2016 - 07.2017
NVQ Level 3 - Management
Giant Group
London 01.2008 - 12.2008
A-Levels -
Warren 6th Form
Romford, Havering 09.1996 - 07.1998
GCSEs -
Warren Comprehensive School
Romford, Havering 09.1990 - 07.1996
Skills
- Management and Leadership
- Organisation and Communication
- Customer Service Human Resources
- Finance Systems Management
- Client Database Management
- Microsoft Word, Excel and Outlook
- Dedicated team player
- Staff motivation/engagement
Timeline
Pensions Assistant
Kent County Council
03.2020 - Current
Diploma of Higher Education - Human Resources
Avado Learning
04.2019 - 06.2020
Payroll Administrator
Firefly Payroll Ltd
03.2019 - 03.2020
Administrator
Law Roofing Ltd
09.2017 - 02.2019
GCSEs - Maths
Maidstone Adult Education Centre
09.2016 - 07.2017
Committee Secretary (voluntary role)
Woodlands under 5 pre school
03.2014 - 09.2018
Customer Service Team Leader
Sainsburys PLC
08.2010 - 07.2017
NVQ Level 3 - Management
Giant Group
01.2008 - 12.2008
Client Service Manager/Team Leader
Giant Group Ltd
02.2005 - 07.2009
Season Ticket Administrator/supervisor
National Car Parks
06.2000 - 01.2005
Mortgage Administrator
Lambeth Building Society
09.1998 - 06.2000
A-Levels -
Warren 6th Form
09.1996 - 07.1998
GCSEs -
Warren Comprehensive School
09.1990 - 07.1996
Similar Profiles
Francesca HillFrancesca Hill
Library Assistant - Work Experience at Kent County CouncilLibrary Assistant - Work Experience at Kent County Council
Laura AvisLaura Avis
Assistant social worker at Kent County CouncilAssistant social worker at Kent County Council
Ben MooreBen Moore
Occupational therapy assistant at Kent County CouncilOccupational therapy assistant at Kent County Council
Samuel ParsonageSamuel Parsonage
Eye screening services work experience at William Harvey hospitalEye screening services work experience at William Harvey hospital
Leeon BlowersLeeon Blowers
Senior warehouse operator at DHM PlasticsSenior warehouse operator at DHM Plastics