Summary
Overview
Work history
Education
Skills
Timeline
Generic

Donna McGreevey

Magherafelt,Derry

Summary

  • Driven Area Manager with experience ensuring ongoing improvement of client care
  • Assisted in the transition of a new rapid response run within my area, taking on new staff and clients in a very fast paced sector of domicillary care
  • I believe with my short period of time within my last role that I gained the respect of staff, maintaining their confidence and ensuring all their needs were met to the best of my ability
  • I am self driven, keen to learn and am always willing to take on a new challenge.
  • Unfortunately due to staffing levels and the nature of the job means a lot of staff are not committed or don't realise what the role entailed - ie working holidays, weekends, long shifts which would be late into the day etc and I felt that I was not able to keep the same pace up on a long term basis. I was working almost everyday managing, maintaining safety for clients, picking up new packages, meetings and was put in a position almost everyday of having to go on runs due to staff shortages and sickness levels. I felt that I was constantly badgering staff to cover which meant they were getting burnout and was beginning to cause friction between the staff. I felt I was not able to continue to maintain the safety of staff and clients plus it was having a knock on effect on my personal life with the hours I had to work.

Overview

38
38
years of professional experience
5
5
years of post-secondary education

Work history

Area Manager

Connected Health
Magherafelt, Derry
07.2023 - 02.2024
  • My role was to manage a team of care assistants within the domicillary sector.
  • Co-ordinating runs, ceasing and commencing new packages of care.
  • Ensuring safe and appropriate care was given to all clients
  • Constantly liasing with social workers, GP's, hospitals, district nurses, NOK etc.
  • Monitoring runs for satisfaction or otherwise.
  • Spot checking staff to ensure they are competency
  • Admin
  • Sick leave, annual leave
  • Stock ordering of PPE, office equiptment etc
  • Making sure pool cars we kept road worthy and safe for staff
  • Going on runs if and when we were short staffed to ensure clients always got the care they required


Midwife

NHSCT
Antrim, Antrim
09.2008 - 04.2022
  • Wrote patient care plans after assessing and monitoring expectant mothers and developing fetuses.
  • Monitored health of mother and child, referring mother to obstetrician in case of medical complications.
  • Identified high risk pregnancies, working closely with health care professionals for continued health and safety of mother and child.
  • Committed to equal treatment of women from all backgrounds and circumstances and remained actively informed on ethical practices in cases of sensitive situations.
  • Educated women about accessible care and services during pregnancy, labour and early post natal period.
  • Applied knowledge of drugs and pain management while assisting women in labour.
  • Trained junior colleagues while educating self about recent developments in midwifery.
  • Dealt professionally and emphatically with emotionally charged situations with care.
  • Aided decision making by providing correct care and service information, health education and parenting advice.
  • Advised and supported parents after miscarriage, termination and stillbirth.
  • Supported daily care of baby, advising new mothers on feeding, bathing and breast feeding techniques.
  • Monitored the condition of the fetus, applying effective pain management techniques to facilitate smooth labour.
  • Handled emergencies focused on achieving positive outcomes.
  • Provided emotional support during delivery, coaching and calming patients to enable safe delivery.
  • Monitored progress and administered medication, injections and intravenous infusions during labour.
  • Monitored and recorded patient conditions before, during and after delivery and reported abnormalities for immediate intervention.
  • Took patient samples, checked temperatures and monitored blood pressure and pulse, fostering patient health.
  • Promoted positive parenting through health education and SIDS prevention inline with public health agenda.

Care assistant

NHSCT
Magherafelt, Derry
10.2002 - 05.2005
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.

Self employed bar manager

Blackthorn Bar
Draperstown, Derry
04.1996 - 04.2000
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Organised special events and functions and corporate lunches.
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
  • Basic accounts for PAYE and tax and VAT for presentation to the aaccountant

Arrears clerk and admin assistant

NIIB Cookstown
Cookstown, Tyrone
03.1986 - 01.1987
  • Gathered and registered information on database. Pulled files on a daily basis, arranging meetings and trying to maintain payment plans for clients
  • Answered phones, replied to emails and directed calls to appropriate department.
  • Photo copied files, scanned records and filed documents by alphabetical order.
  • Maintained clean and organised workstation to comply with office standards.
  • Shredded confidential documents for safe, correct disposal and recycling.
  • Communicated and processed client information with discretion to maintain confidentiality.
  • Distributed mail and processed outgoing post within assigned delivery times.

Education

Access Course - Health and Social Care

Armagh Technical College
Armagh
09.2003 - 06.2005

Bachelor of Science - Midwifery

Queens University
Belfast
09.2005 - 06.2008

Skills

  • I pride myself in being a team player working within whatever policies and protocols are within my role
  • Committed and I like to think I strive to be the best I can be in my role
  • Maintain confidentiality at all times
  • With my varied experience I have come to realise that noone is perfect and we all make mistakes and sometimes it is making these mistakes that make us better in our role
  • With my self employment, working within a team setting and in my latter role of area manager my management skills have become more confident and stronger
  • Maturity, as a 55year old woman, I am always very keen to learn and better myself in whatever way I can


Timeline

Area Manager

Connected Health
07.2023 - 02.2024

Midwife

NHSCT
09.2008 - 04.2022

Bachelor of Science - Midwifery

Queens University
09.2005 - 06.2008

Access Course - Health and Social Care

Armagh Technical College
09.2003 - 06.2005

Care assistant

NHSCT
10.2002 - 05.2005

Self employed bar manager

Blackthorn Bar
04.1996 - 04.2000

Arrears clerk and admin assistant

NIIB Cookstown
03.1986 - 01.1987

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Donna McGreevey