Donna-May John
Haydock
Summary
Energetic professional with extensive expertise in leadership, understanding staff problems and needs, exceptional organization and time management skills. Offering strong teamwork, communication, and problem-solving skills, with background in customer service and hospitality. Knowledgeable about inventory management, staff training and maintaining high service standards to enhance guest experience. Ready to use and develop leadership, organizational, and customer relations skills in an assistant manager role.
Overview
17
17
years of professional experience
Work History
Food and beverage supervisor
Marriott International
liverpool, North west
07.2024 - Current
- Led workforce training sessions for improved service delivery.
- Coordinated effectively with suppliers to ensure timely delivery of stock.
- Provided regular performance feedback to staff for their professional development.
- Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
- Improved dining experience through attentive listening to guest feedback.
- Increased team productivity with efficient work schedules and staff assignments.
- Established excellent rapport with customers via friendly and professional service.
- Created promotional campaigns for special events, increasing footfall.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Planned staffing levels based on evolving service demands.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximize guest satisfaction.
Front office supervisor
Marriott International
Liverpool
01.2023 - 07.2024
- Handled complaints, resulting in resolved issues and satisfied guests.
- Conducted regular performance assessments for continual improvement of personnel skills.
- Coordinated room assignments for optimal Usage of resources.
- Monitored daily hotel operations, ensuring top quality service provision.
- Trained new employees to ensure adherence to hotel standards and practices.
- Provided excellent customer service for improved guest satisfaction.
- Liaised with other departments ensuring consistent delivery of services across all units.
- Collaborated with housekeeping department for seamless guest services.
- Managed bookings and reservations to eliminate overbooking incidents.
- Resolved conflicts amongst team members, fostering a harmonious work environment.
- Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
- Used up-selling techniques to promote room and vip parking services, generating additional income.
Hotel Supervisor
Travel lodge
09.2022 - 01.2023
- Hotel Reception & Housekeeping
- Checking guests in and out
- Room checks
- Liaising with local council and homeless organisations to accommodate emergency shelter.
- Managing complaints, feedback and reviews from guests.
- Banking & invoicing
- New starter training
- Scheduling staff Rotas and holiday requests
- Laundry orders, counts, tracking & budgets.
- Manage staff interviews and disciplinaries.
- Cover management duties during annual leave and sickness.
- Training courses: Audit finance course
- Health and safety training
- Opera system training
Night receptionist
Travel lodge
01.2022 - 09.2022
- Hotel Reception & Housekeeping
- Checking guests in and out
- Room checks
Salon Owner, manager and beauty therapist
Diamond beauty Chester
01.2015 - 01.2022
- Banking and bookkeeping.
- Beauty therapist.
- Staff training.
- Booking system.
- Staff management and scheduling.
- Customer service.
- Advertising.
- Health and safety
- Stock ordering and management
- Social media management
- Interviewing and hiring staff
- Staff training
- Managing and resolving customer issues.
- Time management.
- Audits, finance and stock.
Mobile beauty therapist
01.2011 - 01.2015
Shop supervisor
Select women's clothing store
01.2008 - 01.2011
- Opening and closing the store (Key holder)
- Stock counts
- Cashing up
- Merchandising
- Payments and authorising refunds
- Customer service
- Sales targets
- Staff training
- Advertising
- Staff annual leave management
- Staff rota and requests
- Management duties to cover annual leave and maternity leave.
Education
Highfield level 1 certificate - business administration
Highfield
LiverpoolSkills
- Leadership skills
- Organisation and time management
- Scheduling rota creation
- Handling customer complaints
- Customer service
- Familiar with booking systems
- Knowledge of allergen standards
- Opera system trained
- Food Hygiene Certification
- F&B inventory management
- Staff training and recruitment
- Health and Safety Compliance
- Banqueting management
- Bar management expertise
Accomplishments
- Highfield level 1 certificate in business administration (RQF)
- Passed assessments in: Health and safety in a business environment.
- Principles of business administration.
- Principles of business communication.
- Principles of personal performance and development.
- Principles of working in a business environment.
- Work with others in a business environment.
- Deal with customer queries, requests and problems.
- Manage time and workload.
- Meet and welcome visitors on a business environment.
- Use telephone and voicemail system.
Additional Information
If you require any additional information, please contact the phone number or email address stated above.
Custom
References available on request.
Timeline
Food and beverage supervisor
Marriott International
07.2024 - Current
Front office supervisor
Marriott International
01.2023 - 07.2024
Hotel Supervisor
Travel lodge
09.2022 - 01.2023
Night receptionist
Travel lodge
01.2022 - 09.2022
Salon Owner, manager and beauty therapist
Diamond beauty Chester
01.2015 - 01.2022
Mobile beauty therapist
01.2011 - 01.2015
Shop supervisor
Select women's clothing store
01.2008 - 01.2011
Highfield level 1 certificate - business administration
Highfield
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