Donna Marsden

Managed admissions department operations.

Supervised and supported a team of 6 admissions officers within postgraduate admissions.

Assigned and allocated tasks to over 20 colleagues to ensure service level agreements were consistently met.

Conducted regular 1-1 meetings with team members.

Aided in recruitment and facilitated interviews.

Prepared and delivered staff training sessions.

Oversaw staff inductions for new hires.

Coordinated team hub days to enhance collaboration.

Processed applications and responded to emails to a high standard.

Resolved customer complaints effectively.

Participated in regular meetings with stakeholders.

Assisted admissions team with complex queries.

Processed student applications for scholarships.

Responded to emails and phone calls within department service level agreements.

Attended regular meetings.

Distributed awards while adhering to a strict budget.

Assisted team with inquiries.

Supported university open days.

Trained new staff on established processes.

Supported management of over 20 staff members.

Assisted in achieving store targets and KPIs.

Maintained high standards in merchandising.

Facilitated staff training and appraisals.

Conducted regular stock checks.

Collaborated closely with area and regional managers.