Summary
Overview
Work history
Education
Skills
Timeline
Generic

Donna Marron

Toomebridge,Antrim

Summary

Driven and goal-focused professional with proven track record in leadership and team collaboration. Demonstrates strong communication and organisational skills.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Reliable employee with industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver

Overview

14
14
years of professional experience
9928
9928
years of post-secondary education

Work history

Manager

Gregg McAfee
Antrim, County Antrim
2021.04 - Current
  • Implemented cost reduction measures, reduced overhead expenses.
  • Delegated tasks efficiently to maximise productivity.
  • Facilitated staff training, resulting in better customer service.
  • Optimised resource allocation for increased profits.
  • Delivered high-quality products to increase customer satisfaction.
  • Maintained inventory control, reduced stock shortages.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.

Domestic cleaner

Runwood Homes
Cookstown, Mid Ulster
2019.09 - 2021.04
  • Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
  • Created a welcoming environment for guests through thorough cleaning and maintenance of reception area and guest rooms.
  • Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
  • Protected customers' privacy whilst maintaining high standard of cleanliness in customer homes.
  • Secured a clean environment by washing walls, windows, and mirrors.
  • Perfected floor surfaces by executing deep-cleaning procedures such as scrubbing and mopping.
  • Established hygienic surroundings by regularly disposing of rubbish.
  • Executed laundry duties including washing, ironing, folding clothing items for improved client satisfaction.
  • Maintained cleanliness by regularly dusting and polishing furniture.
  • Provided excellent customer service through clear communication with clients regarding their specific needs.
  • Preserved carpet quality using advanced carpet cleaning techniques.
  • Enhanced overall appearance of property by paying close attention to details during each cleaning job done.
  • Deep cleaned bathroom and kitchen areas to produce spotless, hygienic results.
  • Stored chemicals safely to reduce risks and avoid misuse.
  • Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
  • Swept, mopped, waxed and polished floors, delivering pristine finish.

Manager/owner

Donna Marron
Randalstown, Antrim and Newtownabbey
2012.09 - 2019.06
  • Maintained inventory control, reduced stock shortages.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Conducted regular performance reviews for staff development and progress tracking.
  • Ensured financial stability with careful budget management and forecasting.
  • Delivered high standards of service by training all staff members thoroughly.
  • Established budgets based on historical, current and forecasted business data.
  • Monitored operations to assess and highlight results.
  • Supervised staff to deliver top-quality service in alignment with company objectives.
  • Provided exceptional customer service, resulting in repeat business.
  • Boosted customer satisfaction with consistent quality control measures.
  • Delegated tasks effectively amongst staff members, promoting teamwork.
  • Negotiated contracts with suppliers, reducing overall costs.
  • Enforced safety regulations to reduce workplace accidents.

Education

Certificate of Higher Education - English

St Olcans Secondary School
Randalstown, Antrim and Newtownabbey

Certificate of Higher Education - Maths

St Olcans Secondary School
Randalstown, Antrim and Newtownabbey

Certificate of Higher Education - Childcare

St Olcan Secondary School
Randalstown, Antrim and Newtownabbey

Certificate of Higher Education - Religion

St Olcans Secondary school
Randalstown, Antrim and Newtownabbey

Certificate of Higher Education - Health care

St Olcans Secondary School
Randalstown, Antrim and Newtownabbey

Skills

  • Customer Service
  • Team Leadership
  • Leadership skills
  • Strategic planning
  • Training and Development
  • Bookkeeping
  • Budget management
  • Time efficiency
  • Crisis handling

Timeline

Manager

Gregg McAfee
2021.04 - Current

Domestic cleaner

Runwood Homes
2019.09 - 2021.04

Manager/owner

Donna Marron
2012.09 - 2019.06

Certificate of Higher Education - English

St Olcans Secondary School

Certificate of Higher Education - Maths

St Olcans Secondary School

Certificate of Higher Education - Childcare

St Olcan Secondary School

Certificate of Higher Education - Religion

St Olcans Secondary school

Certificate of Higher Education - Health care

St Olcans Secondary School
Donna Marron