DONNA LYNAM
Wareham,United Kingdom
Summary
Professional with extensive expertise in nail art and acrylic nail extensions, supported by a solid understanding of health and safety regulations. Proficient in hotel policies, cleaning chemicals, and laundry operations, ensuring compliance with housekeeping standards and security protocols. Recognized for exceptional time management, adaptability to various shifts, and a strong focus on guest services that enhances hospitality etiquette. Committed to maintaining discretion and confidentiality while addressing complaints with empathy and understanding.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Accommodation Assistant Experience Manager
ParkDean Resorts
Sandford, Dorset
2022.11 - 2026.03
- Assisted in managing schedules and time sheets to optimise staff productivity.
- Monitored cleanliness standards and guest satisfaction to support service excellence.
- Allocated jobs to team members to ensure efficient workflow.
- Handled guest complaints by providing effective resolutions.
- Supported smooth check-in and check-out processes to reduce guest inconvenience.
- Communicated unit statuses to front desk for improved departmental coordination.
- Maintained cleanliness of back of house areas to minimise accident risks.
- Trained new staff on company policies and procedures to enhance team capabilities.
Bed and Breakfast Owner
Waves In
Bournemouth
2012.07 - 2022.12
- Assisted in managing daily operations of family-run bed and breakfast.
- Supported with waitressing, cleaning, and welcoming guests to create friendly atmosphere.
- Helped build and maintain website, manage bookings, process payments, and handle accounts for financial accuracy.
- Participated in DIY projects to enhance property and ensure guest satisfaction.
- Contributed to increasing occupancy rates through online marketing strategies.
- Improved guest satisfaction scores by providing personalised service.
- Streamlined booking and payment processes to enhance operational efficiency.
- Maintained high cleanliness standards, receiving positive guest reviews.
- Prepared and served breakfast for optimal guest satisfaction.
Accommodation Supervisor
Parkdean Resorts
Sandford, Dorset
2022.02 - 2022.11
- Ensured cleanliness and safety standards across all units.
Conducted deep cleaning and verified implementation of health and safety protocols.
Reported maintenance issues promptly and assessed quality of cleaners' work.
Supported team members who were behind schedule and followed up with cleaners on performance issues.
Performed door knocks to address and resolve guest-reported problems.
Nail Technician
The Nailway Station
Berkshire
2002.11 - 2022.11
- As a Senior Nail Technician, I expertly performed a variety of nail services, including nail extensions, intricate nail art, manicures, and pedicures on a daily basis, ensuring each client receives personalised and high-quality care. I was responsible for handling bookings, addressing general enquiries, and managing banking tasks as needed, maintaining a smooth and efficient workflow. My role also involves conducting regular stock takes on accessories and products to ensure availability and manage inventory effectively. Additionally, I took on the responsibility of running the business in the absence of the owners, demonstrating my reliability and leadership capabilities.
- Successfully managed client appointments.
- Consistently received positive client feedback for delivering exceptional nail art and services.
- Handled financial transactions accurately, maintaining a 100% error-free record.
- Effectively led the team and maintained business operations seamlessly during owners' absences.
Accommodation Cleaner
Parkdean Resorts
Sandford, Dorset
2020.09 - 2020.12
- As an Accommodation Cleaner, my primary responsibility was to ensure that the entire accommodation unit was cleaned to the highest standards, maintaining a welcoming and hygienic environment for all guests. I was tasked with cleaning and sanitising all areas, including bedrooms, bathrooms, kitchens, and communal spaces. My role required attention to detail and efficiency, enabling me to complete tasks promptly without compromising quality. I quickly advanced to a self-checker role, taking on additional responsibilities to inspect my work to ensure compliance with company standards. I also provided assistance to any team members who were running behind, ensuring that all units were prepared in time for guest arrivals.
- Promoted to self-checker within a short period due to consistent performance.
Education
GCSE - Maths, English, Physical Education, Science, French, Information Technology, Geography, Design Technology
1991.09 - 1996.06
Certifications - Customer Service, hairdressing
City And Guilds
2025.01 - 2025.01
Skills
- Nail art
- Acrylic nail extensions
- Knowledge of cleaning chemicals
- Laundry operations
- Multi-Tasking capabilities
- Empathy and understanding
- Housekeeping standards
- Time management efficiency
- Unit preparation procedures
- Adaptability to various shifts
- Punctuality and reliability
- Efficient work-flow planning
- Use of cleaning equipment
- Guest services focus
- Proficiency with cleaning products
- Discretion and confidentiality
- Complaint handling
- Guest relations
Affiliations
- Walking and doing agilility with my dog
- Reading
- Upcycling furniture
Accomplishments
Team member of the year
Department of the year
References
References available upon request.
Timeline
Certifications - Customer Service, hairdressing
City And Guilds
2025.01 - 2025.01
Accommodation Assistant Experience Manager
ParkDean Resorts
2022.11 - 2026.03
Accommodation Supervisor
Parkdean Resorts
2022.02 - 2022.11
Accommodation Cleaner
Parkdean Resorts
2020.09 - 2020.12
Bed and Breakfast Owner
Waves In
2012.07 - 2022.12
Nail Technician
The Nailway Station
2002.11 - 2022.11
GCSE - Maths, English, Physical Education, Science, French, Information Technology, Geography, Design Technology
1991.09 - 1996.06