Donna Louise Douglas
Ballymena,Northern Ireland
Summary
Dedicated individual with a strong commitment to maintaining high standards of customer service, hygiene awareness and contribution to teamwork. Demonstrates reliability and conscientiousness in all tasks, with proven skills in cash handling and multi-tasking. Known for a friendly, polite, and professional demeanour, coupled with a willingness to learn and adapt.
Overview
19
19
years of professional experience
13
13
years of post-secondary education
Work history
Pharmacy assistant
Loyd's pharmacy, Sainsburys.
Ballymena, County Antrim
2018.02 - 2018.08
- Promoted wellness products strategically, increasing awareness among customers.
- Managed stock levels effectively to prevent shortages or excesses.
- Maintained high standards of cleanliness within the pharmacy, promoting a healthy environment for customers.
- Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
- Utilised comprehensive knowledge of over-the-counter medicines to provide accurate advice to customers.
- Enhanced efficiency by organising medication shelves according to categories and expiry dates.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Assisted in the dispensing of prescriptions to ensure customer satisfaction.
- Kept pharmacy counter and related areas clean, neat and organised.
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Improved patient care by providing professional advice on medications.
Medical laboratory assistant
Western Health and Social Care Trust
Altnagelvin, Londonderry
2011.02 - 2017.05
- Managed inventory efficiently, preventing shortages of critical supplies.
- Delivered high-quality patient care by effectively communicating test results to medical staff.
- Followed strict quality control procedures for reliable test results.
- Enhanced team collaboration through clear communication and professional conduct.
- Increased efficiency with routine maintenance and calibration of lab equipment.
- Demonstrated exceptional attention to detail whilst handling sensitive patient data.
- Organised medical specimens for efficient processing and analysis.
- Encouraged a positive work environment through professional behaviour and respect for colleagues.
- Maintained sterile lab environment to prevent contamination of samples.
- Practiced safety measures, minimising risk of exposure to hazardous materials.
- Prepared biological samples for testing, ensuring accuracy in results.
- Loaded and unloaded laboratory analysers, identifying samples requiring further testing.
- Performed laboratory cleaning duties including safe waste disposal, disinfecting surfaces and laundry management.
- Tested products and raw materials against Quality Control (QC) standards.
- Displayed teamwork skills to improve overall productivity.
Biology Technician
Limavady Grammar School, Limavady
Limavady
2009.06 - 2010.06
- I have been working alongside the science teachers to make practical Science exciting for the pupils. I am involved in preparing experiments and equipment for all age groups. I am in charge of ordering equipment and have close contact with suppliers. Organization skills are required to keep the labs running smoothly, eliminating accidents or mistakes and ensuring we have all the equipment and chemicals required.
Research and Development Scientist
Randox Laboratories, Diamond Road Crumlin
Crumlin
2008.01 - 2009.01
- I worked as part of a small team in a high paced science laboratory where deadlines had to be met in order for customers to receive the good quality products the company promised. I was involved with quality control, analyzer maintenance, data analysis, and result presentation. I learned how to prioritize work and present it in a logical manner. I completed many projects ahead of schedule and received recognition for being a valuable member of staff. I enjoyed working in a team as we all helped each other, listened to each others advice making troubleshooting easier and more enjoyable. Health and safety was also extremely important in the laboratory environment.
Bar Person
Floyds Wine Bar, Ballymagorry, Strabane
Strabane
2007.01
- Working behind the bar in a busy restaurant and working at busy functions I have gained the experience of working face to face with customers, dealing with problems and dispute in a calm patient manner and working closely with other employees. Organization skills are important to keep up to date with bar stock during the night even when under pressure from customers. At the end of the night I was responsible for restocking the bar and cleaning, making sure the bar was set up for the next day.
Office Administrator
Lamex Foods, Ireland, River House, Coleraine
Coleraine
2007.01
- Working in a fast paced office environment I was in charge of contracts where we buy meat from a supplier and sell the meat on to customers at a profit. I was involved in invoicing the customers, chasing weights received and advised, dealing with customers both over the telephone and by email, receiving invoices from suppliers raising credits and debit notes. I found the customer contact enjoyable as I was working with customers from Denmark, Germany, Hong Kong and the USA. Organization skills and communication skills were necessary in keeping up to date with the buying, transporting and selling of goods.
Receptionist
Ross Park Hotel Kells
Kells
2005.07 - 2005.08
- My main duties where customer check in and out, answering internal and external calls, booking rooms and evening meals, making appointments for bridal enquiries, working with the hotels computer system, photocopying and word-processing.
Sales assistant
Miss Selfridge, Ballymena
Ballymena
2005.01
- My duties included till work, ensuring the shop was clean and tidy. Ensuring clothes were handing in an organized fashion and dressing windows. I enjoyed working closely with the public and working in fashion.
Trainee Biomedical Scientist
Haematology Laboratory, Causeway Hospital, Coleraine
Coleraine
2003.01 - 2004.01
- This year was spent training for HPC registration and completing the necessary portfolio. I was responsible for sorting and labeling samples, I performed supervised quality control procedures, I was trained in microscopy, blood transfusion, coagulation and gained valuable training in health and safety.
Cash office assistant
CO-OP superstore, Fairhill, Ballymena
Ballymena
2000.01 - 2003.01
- I initially worked as a till operator before being promoted to cash office assistant. I had sole responsibility for counting vast amounts of money accurately on Saturdays. I balanced tills, worked with securicor, managed lottery tickets and prizes and maintained till floats. I inputted data into the company’s computer system and worked with direct debits and other bank cards. I gained good customer service skills, accuracy, computer skills and telephone skills. I was also aware of time management.
Education
BSc (Hons) - Biomedical Science with DPP
University of Ulster
Coleraine 2001.01 - 2005.01
A' levels - Biology (C); Chemistry (D); Physics (D)
Cambridge House Grammar School
Ballymena 1999.01 - 2001.01
ALCM - Singing, Music theatre
London college of Music
Ballymena, Mid and East Antrim 1999.04 - 2001.05
8 GCSE's - 2 Grade 'A', 6 Grade 'B'
Cambridge House Grammar School
Ballymena 1994.01 - 1999.01
Skills
- Willingness to learn and adapt
- Hygiene awareness
- Friendly, polite and professional
- Cash handling
- Multi-tasking
- Reliable
- Conscientious
INTERESTS AND ACHIEVEMENTS
Music Performance, ALCM in professional singing, grade 7 flute, grade 7 saxophone and grade 5 piano. I have played in many orchestras and ensembles and have traveled with the Ulster Youth Choir and the Ulster Youth Orchestra. I have also competed and won awards at many music festivals and competitions and enjoy singing at weddings and other occasions., Public Speaking, I have achieved grade 5 public speaking and have competed in competitions, Received the Presidents prize, I was awarded the presidents prize for best in year from the Institute of Biomedical Science in final year of my Degree
Publications
- I have attended a Masterclass in Nutrigenomics in Wageningen (21st -24th November) for which I received a travel grant from R & D office at the University of Ulster and a travel Fellowship from Wageningen University & NuGO
- I Presented an Abstract at the IBMS congress in Birmingham.
- Douglas D, Hannon-Fletcher MPA, O'Kane M. Baseline antioxidant enzymes, lipid profile and HbA1c in type I Diabetes. IBMS Congress, Birmingham, 26-28th September 2005.
- I have published an abstract in the Biomedical Scientist
- Douglas D, Hannon-Fletcher MPA, O'Kane M. Baseline antioxidant enzymes, lipid profile and HbA1c in type I Diabetes. (2005) The Biomedical Scientist 49:1026.
- Attended a NIORG conference. Obesity In Ireland-A weight on our minds, 12th January 2006.
- R&D/Lilly Study Day on Vascular Complications of Diabetes, 20th January 2006.
- Attended a Nutrigenomics introduction course at Munich in Germany, April 2006-09-01
- Presented a Poster and submitted an abstract at the Nutrition Society Meeting at University College, Cork, 14th -16th June 2006.
About me
I am a single mother of two boys who due to medical reasons decided to take time away from work after the pandemic to prioritize my own health and bringing up my children. This has been very beneficial for myself and my family. Now they are needing less of me and I have gained the confidence and ambition to get back into a position of employment, working with others and meeting new people.
I enjoy being a close member of my local church helping with holiday bible club, Sunday school and mothers and toddlers groups. I also work with smart recovery as a support worker for those struggling with mental health. This has been a very humbling and rewarding position.
Timeline
Pharmacy assistant
Loyd's pharmacy, Sainsburys.
2018.02 - 2018.08
Medical laboratory assistant
Western Health and Social Care Trust
2011.02 - 2017.05
Biology Technician
Limavady Grammar School, Limavady
2009.06 - 2010.06
Research and Development Scientist
Randox Laboratories, Diamond Road Crumlin
2008.01 - 2009.01
Bar Person
Floyds Wine Bar, Ballymagorry, Strabane
2007.01
Office Administrator
Lamex Foods, Ireland, River House, Coleraine
2007.01
Receptionist
Ross Park Hotel Kells
2005.07 - 2005.08
Sales assistant
Miss Selfridge, Ballymena
2005.01
Trainee Biomedical Scientist
Haematology Laboratory, Causeway Hospital, Coleraine
2003.01 - 2004.01
BSc (Hons) - Biomedical Science with DPP
University of Ulster
2001.01 - 2005.01
Cash office assistant
CO-OP superstore, Fairhill, Ballymena
2000.01 - 2003.01
ALCM - Singing, Music theatre
London college of Music
1999.04 - 2001.05
A' levels - Biology (C); Chemistry (D); Physics (D)
Cambridge House Grammar School
1999.01 - 2001.01
8 GCSE's - 2 Grade 'A', 6 Grade 'B'
Cambridge House Grammar School
1994.01 - 1999.01