Donna Joseph-Hartley
Summary
Technology global client director with extensive experience in driving sustainable business growth for blue-chip clients including Barclays, AXA, and Deutsche Bank. Expertise in data-driven targeting combined with strong interpersonal skills to foster stakeholder relationships and enhance collaboration. Skilled in navigating negotiations to align client objectives with business outcomes, ensuring value retention. Proven success in closing high-stakes deals through balance of executive presence and results-oriented strategies.
Overview
28
28
years of professional experience
Work history
Global Client Director - Barclays
Gartner
2023.01 - Current
- Manage and grow revenues for global financial services technology clients.
- Partnering with existing and acquiring new C-level executive engagements to deliver enterprise-wide technology strategy initiatives across Digital, Innovation, Security, Data & Technology.
- Improved customer satisfaction through collaboration with clients and internal delivery teams.
- Own global forecasting and account planning across regions on monthly and quarterly cycles.
- Created collaborative team environment to improve productivity and execution.
- Applied strategies that improved overall company performance.
- Led High Value Engagements to 100+ MDs across the Bank
Client Director - Axa & Bupa
Gartner
2017.07 - 2022.12
- Secured 4 new partnership agreements with 4 BU CIOs at Axa.
- Optimised resource allocation, reducing unnecessary expenditure.
- Facilitated cross-functional collaboration for seamless project execution.
- Grew revenues at Axa from zero biller to multi million year on year.
- Gained Executive Sponsorship across all Technology pillars.
- Developed new business opportunities for significant revenue growth.
Account Director, Veritas. Previously New Business Account Manager, Symantec
Veritas Technologies
2010.01 - 2017.07
- Managed client relationships across data archiving, e-mail storage, and resilience solutions.
- Leveraged knowledge of Santander’s regulatory issues to embed e-mail archiving solution, backup, and resilience ELA at $11m+.
- Provided information management and searching solutions to global finance account stakeholders.
- Managed new business in City of London Square Mile across non-named accounts.
- Handled managed security and anti-virus solution sales for target accounts.
- Facilitated high-level negotiations and agreed profitable contract terms.
- Secured new business through strategic presentations and client meetings.
Major Account Manager
Polycom
2008.01 - 2010.01
- Focused on BT video solutions and handled green-field target account outreach.
- Partnered with distribution channels to sell Polycom video and voice solutions.
- Sold full Polycom video and voice product and service range.
Unified Communications Sales Manager EMEA – Video, previously Video Sales Manager
InterCall Conferencing Services
2004.01 - 2008.01
- Expanded EMEA sales force responsibility to sell video across portfolios.
- Removed reliance on video specialists by empowering full EMEA sales teams.
- Owned total EMEA video target with successful achievement.
- Personally identified and approached Tesco to resolve known problems with video conferencing, securing $5.2m services contract.
- Managed a team of 7 sales specialists.
Major Business Major Account Manager (IP and New Media), previously BT Conferencing – Major Account Manager/Sales Manager after Key Account Manager
BT
1999.01 - 2004.01
- Develop operational procedures to streamline day-to-day processing tasks.
- Maintain professionalism standards to deliver consistent service excellence.
- Coordinate strategic initiatives to support mission delivery and outcomes.
- Allocate resources effectively to maximise utilisation across assigned activities.
Education
CIPD 5 - HR & People Management
Surrey University- Farnborough Base
Surrey, UKA-Levels - Government, Politics & Economic History
Stockport College
StockportSkills
Targeting and prospecting
Cross-Department communication
Company vision alignment
SaaS experience
Results-Driven approach
Service delivery improvement
Opportunity development
Negotiation and closure
Management and leadership
Stakeholder engagement
Affiliations
- Boating
- Gardening - fruit & veg
- Bootcamp
Accomplishments
Numerous Winners & Achiever Awards
AI Proficiency level 3/4
Challenger Sales Training
Value Based Selling
Chartered Institute of Personnel & Development
Timeline
Global Client Director - Barclays
Gartner
2023.01 - Current
Client Director - Axa & Bupa
Gartner
2017.07 - 2022.12
Account Director, Veritas. Previously New Business Account Manager, Symantec
Veritas Technologies
2010.01 - 2017.07
Major Account Manager
Polycom
2008.01 - 2010.01
Unified Communications Sales Manager EMEA – Video, previously Video Sales Manager
InterCall Conferencing Services
2004.01 - 2008.01
Major Business Major Account Manager (IP and New Media), previously BT Conferencing – Major Account Manager/Sales Manager after Key Account Manager
BT
1999.01 - 2004.01
CIPD 5 - HR & People Management
Surrey University- Farnborough Base
A-Levels - Government, Politics & Economic History
Stockport College