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Donna James
Telford,Shropshire
Summary
Results-oriented National Accounts Manager with expertise in client relationship management and strategic planning. Led contract negotiations and account management efforts, contributing to revenue growth. Former National Sales Manager, excelling in target achievement through resource allocation and pricing strategy. Focused on leveraging skills in sales forecasting and team leadership to expand market presence and secure new business opportunities.
Overview
41
41
years of professional experience
Work History
National Accounts Manager
UKSSH Ltd
Nationwide, uk
06.2025 - Current
- Account Management
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Identified potential clients and crafted tailored proposals, securing new business opportunities and expanding the client base.
- Negotiated favourable price agreements with suppliers, resulting in reduced costs for the company.
- Contract/Agreement Negotiation
- Prepared detailed reports for senior management, highlighting account status and future opportunities.
- Maintained up-to-date knowledge of market trends and regulatory changes to inform strategic decisions.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Frequently visited customers to maintain positive and productive relationships.
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Tracked financial transactions for accounts, ensuring accurate billing and timely payment.
- Provided design advice to clients to enhance product presentation.
- Merchandised displays to showcase new and popular items.
- Hire & Sale of Haki System Products
National Sales Manager
SCP Group Ltd
Wolverhampton, West Midlands
05.2020 - 05.2025
- Acted as the primary point of contact for key accounts, building strong relationships and ensuring customer loyalty.
- Directed the launch of new products into the national market, overseeing marketing and sales integration.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Optimised sales methods to best acquire, develop and retain customers.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
- Fostered relationships with key clients, securing long-term contracts and boosting revenue growth.
- Coordinated with marketing department to create compelling sales campaigns and promotional activities.
- Established pricing and delivery terms based on current market trends and costs.
- Implemented seasonal and special discounts, driving customer engagement through promotions.
- Set budget and monitored expenses to run profitable department.
- Managed export sales, negotiating terms and preparing documentation for global shipments.
- Acquired and imported materials from various manufacturers for resale in the market.
- Verified product testing and branding adhered to UK specifications for compliance.
- Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
National Account Manager
Presco Scaffolding Ltd
Nationwide, West
05.2017 - 02.2020
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Picked up additional tasks to aid team success.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Export Sales & distribution
Sales
various
Nationwide, uk
05.1985 - 05.2019
- Variety of positions within the Construction & manufacturing Industry
- John Mowlem/SGB
- Interserve Ltd
- RMD Kwikform
- Forest Safety Products
- more information available.
National Account Manager
Altrad Beaver 84 Ltd
Nationwide, uk
05.2009 - 05.2017
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Enhanced working relationships by participating in team-building activities.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Education
GCSEs - O'Levels, GCSE
Stuart Bathurst RC School
West Midlands01-1982
Skills
- Account management
- Client relationship management
- Contract negotiation
- Sales forecasting
- Pricing strategy
- Strategic planning
- Customer engagement
- Problem resolution
- Team leadership
- Communication skills
- Service excellence
- Self-motivated
Custom
2005-01-01, 2021-07-07
Interests
Timeline
National Accounts Manager
UKSSH Ltd
06.2025 - Current
National Sales Manager
SCP Group Ltd
05.2020 - 05.2025
National Account Manager
Presco Scaffolding Ltd
05.2017 - 02.2020
National Account Manager
Altrad Beaver 84 Ltd
05.2009 - 05.2017
Sales
various
05.1985 - 05.2019
GCSEs - O'Levels, GCSE
Stuart Bathurst RC School