Donna Hutcison
Bishop Auckland
Summary
A customer service professional known for being friendly, approachable, and helpful. Skilled in clear communication and attentive listening to effectively address customer needs. Proficient in understanding products and making informed recommendations, with confidence in handling both cash and card payments.
Friendly Shop Assistant skilled in delivering exceptional customer service and maintaining well-organised store. Known for creating positive shopping experiences and boosting sales through attentive assistance and product knowledge. Always eager to help, ensuring customers leave satisfied and store operations run smoothly.
Overview
19
19
years of professional experience
Work history
Carer worker
Premier community care LTD
Bishop Auckland, Durham
2019.04 - Current
- Administered medication accurately to patients following doctor's instructions.
- Provided assistance with daily living activities such as toileting, feeding, dressing leading to increased independence among clients.
- Handled confidential information about patients responsibly in accordance with data protection laws.
- Improved quality of life for patients through dedicated companionship and empathetic communication.
- Provided emotional support to clients during difficult times with empathy and understanding.
- Participated actively in team meetings to discuss care plans and progress reports for each client.
- Delivered high standards of care consistently despite challenging circumstances or demanding schedules.
- Enhanced patient comfort by performing personal care tasks such as bathing, dressing, and grooming.
- Adapted quickly to changes in client condition or behaviour, modifying care plan accordingly.
- Prepared nutritious meals for clients, promoting healthier eating habits.
- Maintained a safe, clean environment for residents by conducting regular checks and cleaning duties.
General assistant
Morrisons
Bishop Auckland, Durham
2007.11 - 2023.04
- Dealt with complaints professionally leading to swift problem resolution.
- Arranged displays attractively, enticing customers into the shop.
- Coordinated deliveries with suppliers to maintain stock levels.
- Managed minor repairs and maintenance tasks for optimal facility functionality.
- Worked on till operations efficiently reducing queues at the checkout.
- Undertook general cleaning duties regularly, providing a pleasant shopping environment.
- Facilitated clear communication between team members for better workflow synergy.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
Education
Sector endorsed foundation degree - Childcare and social care
Teesside University
Middlesbrough 01/2008 - 01/2010
Skills
- I’m friendly approachable and helpful
- I speak clearly and listen to customers needs
- understanding products and being able to recommend them
- confident in handling cash and card payments
Timeline
Carer worker
Premier community care LTD
2019.04 - Current
General assistant
Morrisons
2007.11 - 2023.04
Sector endorsed foundation degree - Childcare and social care
Teesside University
01/2008 - 01/2010