Donna Horrocks

• Generated academic reports for pupils using SIMS and Microsoft Excel for Senior Management.
• Coordinated internal and external examinations alongside exams officer.
• Liaised with pupils, teachers, and visitors to improve communication.
• Utilised Microsoft Outlook, Excel, and Word for daily administrative tasks.
• Ensured data handling compliance with GDPR regulations.
• Maintained reporting accuracy through meticulous data verification processes.

Implemented new systems for academic data collection to enhance efficiency.

Produced staff guidance to optimise system utilisation and improve performance.

Created comprehensive academic reports and analyses for senior leadership using SIMS, Excel, and Word.

Participated in regular SIMS training to ensure ongoing system relevance.

Assisted attendance manager with administration, maintaining an accurate attendance database and contacting families regarding absences.

Executed reception duties, managing interactions with visitors, staff, and pupils.

Answered phone calls efficiently while typing correspondence accurately.

Utilised SIMS and Microsoft Office Suite daily to streamline administrative tasks.

Handled reprographics and desktop publishing tasks to support educational materials.

Issued announcements via internal tannoy system to communicate effectively.

Maintained detention database, ensuring accurate tracking of student attendance.

Escorted students to detention, fostering a disciplined environment.

• Assisted data manager with SIMS input and preparation of academic reports.

Executed reception, housekeeping, bar, restaurant, and kitchen responsibilities across hotel.

Managed telephone reservations to optimise guest booking experience.

Handled petty cash and conducted daily accounting tasks.

Greeted guests upon arrival and performed check-in procedures.

Assisted guests with inquiries and needs throughout their stay.

Delivered waitressing services during breakfast shifts in kitchen.

Performed bar duties, including serving drinks, restocking supplies, and closing operations.

Maintained cleanliness and organisation of all hotel areas as required.

Executed telephone reservations to secure customer accommodations.

Allocated suitable accommodation based on client preferences and availability.

Conducted check-in procedures to ensure seamless guest arrivals.

Addressed customer correspondence promptly to enhance satisfaction and resolve issues.

Oversaw staff operations during absence of holiday sales manager, maintaining service standards.

Cancelled flights and processed refunds through travel agencies for affected passengers.

Corresponded with airlines to negotiate special circumstance refunds.

Managed faxes and emails to ensure timely communication.

Utilised in-house database systems to track refund status.

• Restocked bar efficiently during busy periods.
• Engaged in upselling techniques, boosting sales revenue.
• Increased footfall with engaging promotional strategies.
• Prepared beverages, ensuring consistent quality.