Summary
Overview
Work history
Education
Skills
Languages
Timeline
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DONNA HENRY

Epsom,Surrey

Summary

Knowledgeable and highly skilled customer-focused Reception Manager with more than 20 year's of experience working in corporate settings. Experience in overseeing daily operations, training staff and ensuring exceptional guest experiences with demonstrated expertise in being adept at multitasking and streamlining procedures.

Overview

13
13
years of professional experience

Work history

Receptionist assistant, General Contractor

NHS Professionals
London
04.2023 - 06.2023
  • Greet patients, log their appointment on System One. and direct them to the waiting area.
  • Conduct in bound /outbound calls, answer queries and transfer to relevant team or chase referrals.
  • Handle confidential personal information according to GDPR of house duties with warm and professional manner.
  • Answered and helped resolve inquiries from patients, vendors and general public.
  • Managed incoming medications and assigned them to relevant medical team.


Receptionist/Administrator

Tate Recruitment, General Contractor
, Surrey
11.2022 - 03.2023
  • Managing a front office dealing with face to face, telephone & e-mail inquiries.
  • Kept reception and meeting rooms, area clean and neat to give visitors positive impression of the company.
  • Managed reception security process to comply with Prestige Nursing & Care Regulations.
  • Photo copying, filing, scanning, performing other administration duties as and when required..
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Purchase supplies as and when required.
  • Prioritised tasks to maintain reliable service throughout peak times.

Workplace Lead Experience Reception Supervisor

CBRE -Contractor
Epsom, Surrey
08.2022 - 10.2022
  • Greet visitors and customers and guide them to their appropriate location within the building.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Train management of 2 receptionist, including managing annual leave, or shifts and ensure adequate cover on reception.
  • Arranging sickness cover identifying and and arranging training sessions and completing regular one to ones identifying areas for development..
  • Manage complex queries from visitors and customers, including managing informal complaints.
  • Set-up technology for meetings and report any IT issues.
  • Enhanced guest experience by anticipating needs and preferences resulting in fewer complaints.
  • Represented front of house services, maintaining polished, professional appearance to uphold the company appearance.
  • Generated reports and feedback for presentation to general manager.
  • Add data to create Excel spreadsheets for budget and inventory management.
  • Delegated tasks such as file documents inline with GDPR.
  • Carry out daily walk-around to check meeting are tidy and report health and safety issues.


Facilities Support Assistant

NHS Property Services General Contractor
London
11.2020 - 03.2021
  • Ensured that the facilities meet the needs of employees and tenant.
  • Perform periodic risk assessment of eight NHS hospitals, health centers, GP practice to identify to control environmental and safety risks to reduce injuries and costs while maintaining community appearance.
  • Organise maintenance works to be carried out in a timely manner and follow up until works completed.
  • Schedule meetings and write-up meeting minutes and distribute.
  • Created purchase orders and matched invoices against orders to support smooth execution of month-end processes.
  • Prioritised administrative tasks based on tight deadlines.
  • Improved data consistency by identifying and eliminating inaccuracies.

Facilities and Office Management

Travel Republic- dnata
London, Surrey
01.2018 - 12.2019
  • Managing the day-to-day operations of a busy office.
  • Greet visitors and clients in a professional manner both in person at office and over the phone.
  • Recording office expenditure and managing all petty cash expenses.
  • Carry out orientation for new starters.
  • Ensuring that all insurance cover and health and safety certificates are renewed and current.
  • Being the point of contact for office suppliers.
  • Stand in for other members of staff during their absence.
  • Arranging for necessary repairs to be carried out swiftly on office IT equipment, desks and furniture etc.
  • Making sure that all staff act in a professional, polite and courteous manner to each other and visitors at all time.
  • Delegating duties to junior staff and then checking to ensure they are done properly.
  • Working closely with the IT Manager to order and maintain office computer hardware and software.
  • Organise contractors for works to be carried out in the building.
  • Maintaining the cleanliness and organisation of the office’s kitchen.
  • Providing the Senior Management Team with accurate reports to the office.
  • Redirecting incoming phone calls to the relevant recipient.
  • Using office software tools such as databases during the course of the day.
  • Managing and maintaining filing systems.
  • Keeping the notice board up to date with company announcements.
  • Replying swiftly to any emails send to the facilities service management team.
  • Provides a full administrative support service to the department, team.
  • Handled inventory control for front office and stationery supplies, reordering low stock items.
  • Update a spread sheet when a new subscriber is added.
  • Performed best practices and quality standards to comply with occupational health and safety procedures.


Facilities Officer/Senior Receptionist

CRU Group
London
02.2015 - 10.2017
  • Meet and greeted guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
  • Implemented a new per arrival visitors guest list.
  • Organise hospitality as and when required.
  • Manage emails, phone calls and other forms of correspondence in a timely manner.
  • Coordinated packages and checked deliveries to ensure correct quantities.
  • Managed incoming/outgoing post.
  • Managed fire evacuations by maintaining accurate guest lists and security logs.
  • Update the first aider and fire warden list with in the building and organise training as and when required.
  • Oversee the cleaning, recycling, office maintenance, security, building access.
  • Monitored periodically risk assessments, ensured Service Level Agreements within the organisation were held to a high standard.
  • Prepared and processed purchase orders and manage through delivery.
  • Controlled purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
  • Manage temporary staff for peaks in seasonal demands, or during maternity leave.

Receptionist/Office Manager

DHA lighting
London
09.2010 - 01.2015
  • Delivered front of house duties with warm and professional manner.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Answered and helped resolve inquiries from clients, vendors and general public.
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Completed orientations to integrate new staff to company systems and culture.
  • Prepared Purchase Requisitions for services and materials needed and dealing with suppliers, query payments, ensuring that printers, faxes, and photocopiers are maintained.
  • Reviewed time sheets and administered employee entitlements with excellent HR knowledge.
  • Managed costs and billing, resolving financial discrepancies. effectively through organisational management of account information.

Education

GCSEs -

Suntrap
Hayling Island, Hampshire

Skills


  • Health and safety procedures
  • Vendor relations
  • Budgeting
  • Documentation
  • Security Procedures, ID passes
  • Workplace First Aid
  • Risk assessments in the workplace
  • Reception
  • Problem resolution
  • Effective written and verbal communication
  • Managing Difficult Conversation
  • Office equipment operation
  • Customer service
  • Professional and smart presentation
  • MS Office proficiency
  • Audits
  • Stock Inventory
  • Personable and outgoing
  • Multitasking and time management

Languages

Italian
Beginner

Timeline

Receptionist assistant, General Contractor

NHS Professionals
04.2023 - 06.2023

Receptionist/Administrator

Tate Recruitment, General Contractor
11.2022 - 03.2023

Workplace Lead Experience Reception Supervisor

CBRE -Contractor
08.2022 - 10.2022

Facilities Support Assistant

NHS Property Services General Contractor
11.2020 - 03.2021

Facilities and Office Management

Travel Republic- dnata
01.2018 - 12.2019

Facilities Officer/Senior Receptionist

CRU Group
02.2015 - 10.2017

Receptionist/Office Manager

DHA lighting
09.2010 - 01.2015

GCSEs -

Suntrap

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DONNA HENRY