Donna Hann

Developed, monitored, and reviewed person-centred support plans to ensure tailored care for individuals.

Ensured adherence to personalised support plans, risk assessments, and positive behaviour support strategies by all staff.

Promoted independence, life skills, and community engagement for individuals.

Monitored quality through audits, spot checks, and feedback from individuals and stakeholders.

Supported inspections and audits to ensure compliance.

Completed health and safety checks, documentation, and risk assessments.

Assisted with daily operations within supported living services to follow care quality guidelines.

Coordinated team rosters and shift assignments to optimise staffing and meet service user needs.

• Handled shift related issues, including managing annual leave staffing shortages or operational challenges
• Prepared and maintained static shift patterns that will meet service user and company requirements
• Completed on-call shifts regularly, providing essential cover for colleagues during annual leave and illness.
• Conducted performance reviews, setting objectives and providing constructive feedback to team members.
• Devised and implemented training methods and programs that enhanced team skills and service delivery.
• #arepMaintained accurate care records to meet regulatory standards.

• Achieved service time and quality targets.
• Trained and mentored employees, enhancing overall team performance.
• Collaborated with team members to meet and exceed target results.
• Maintained clean, safe working environments, reducing accident risks.