Donna Gunn

I have recently joined Inteletravel to become a self employed Independent Travel Agent. I am still training and learning. I have been researching and sourcing the best deals for my customers for their holidays and short breaks.

• Online training with many different suppliers to get as much experience and knowledge as possible to be able to offer the best service to my customers.
• Informed customers of the ABTA & ATOL information.
• Prepared quotations for customers providing maximum detail with regards to their potential holiday.
• Responding quickly to clients request for information.
• Created my own business website and social media accounts for advertising and promotion of my services.
• Used promotional information to promote holidays and encourage enquiries and bookings.
• Adhered to customers budgets will making plans
• Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.

I worked for the Sports Development Unit and my job was to look after the finances for each different sport that was being run for participants in school and at after school clubs.

• Paid cash and cheques into the bank
• Maintained petty cash
• Data entry of all transactions relating to income & outgoings of each sport.
• Processed all incoming invoices on to the council's Oracle system, as well as logging onto my own spreadsheets for each sport.
• Kept accurate copies and information of every document processed.
• Sent all invoices that required payment, once I had processed them, to County Hall for direct payment.
• Weekly finance meetings with each member of staff responsible for each sport, to keep them updated with their budgets and to discuss upcoming events and plans.
• Reconciled monthly reports for all payments received and invoices paid and dealt with any inaccuracies or errors immediately.
• Typing of any relevant correspondence via Word or email.
• Processed personal information to request CRB checks for coaches in each sport and members of staff.
• Kept & maintained files for each sport, containing correspondence, payments and permission forms for participants attending clubs.
• Put together welcome packs for participants.
• Maintained regular contact with accounts payable to keep everything flowing well.
• Regular meetings with senior management with regards to the budgets of each sport.
• Answered main incoming telephone line and helped or directed callers as necessary.
• Taking all post to the post room at the end of the day

• Processing of the cleaning staff weekly wages, using timesheets from each contract.
• Logging holidays and sick leave
• Typing of all correspondence as required by the manager.
• Keeping accurate copies of employment starter forms and relevant personal information.
• Booked training courses for staff members.
• Answered the main incoming telephone and directed calls as necessary.
• Stock control of stationery and cleaning products
• Photocopying, faxing and emails.
• Filing and maintenance
• Arranged/organised a whole office move to a new location, ordering furniture, arranging new telephone lines, offices and layouts.
• Petty cash management
• Paying cash and or cheques into the bank
• Processing/franking of post and taking to the post box

• Payroll of scaffolding staff and labourers
• Checking accuracy of timesheets
• Logging holidays and sick leave
• Data entry of all stock going to each contract producing a ticket that would be taken to site and signed for.
• Data entry of stock coming back into the yard
• Monthly reconciliation of all incoming and outgoing stock to maintain stock levels
• Ordering of stock as requested by management.
• Liaising with supervisors and scaffolders over contracts and providing any help required.
• Answering the main telephone line and helping or directing calls as necessary
• Processing of all post and parcels using a franking machine and taking to the post box or post office as required on a daily basis.
• Maintenance of petty cash
• Checking scaffolder and labour employment forms and ensuring accurate bank details for wage payments
• Dealing with the yard manager to ensure smooth running of stock and deliveries
• Maintain and ordering of office stationery
• Using fax machine and photocopier regularly
• Assisting senior managers with any help they required as needed.

• Dealt with customer enquiries face to face and on the telephone
• Produced quotations for the hire or sale of scaffolding equipment
• Typing of correspondence
• Filing of all quotations and enquiries
• Logging of all hire and sales, separately from each other.
• Reconcile figures for both hire and sales monthly
• Liaise with transport manager to check stock and arrange deliveries of any materials ordered.
• Regular meetings with my sales colleague, who was out and about selling the products.
• Weekly meetings with manager to discuss how we were progressing
• Inputting of all contracted site job deliveries onto the stock system, producing tickets to send out with deliveries.
• Answering the main line telephone
• Dealing with the post, using the franking machine and posting
• Regular use of the fax machine
• Office stationery ordering and maintenance

This was my first job within a month of leaving secondary school.

My role as an office junior was to learn how to be an administrator.

I attended college one day per week to complete my NVQ Business Administration course at the same time.

• I assisted the Office Manager with any tasks as required
• Photocopying
• Filing
• Faxing
• Data entry of all scaffolding stock tickets for incoming and outgoing stock to various different contracts around London
• Monthly reconciliation of stock based on ticket input
• Answering the main telephone
• Typing of correspondence, letters, memos, quotations and contracts
• Making the tea!
• Office stationery stock checking and reordering
• Liaising with the yard manager over queries with stock and deliveries
• Learning about hire & sales, working with the sales manager