Donna Graham
Stow on the Wold,Gloucestershire
Summary
Detail-oriented professional with expertise in office coordination, invoicing and billing, and payroll administration. Proficient in Microsoft Office and adept at using bookkeeping software to streamline financial processes. Committed to enhancing operational efficiency and accuracy in administrative functions.
Overview
33
33
years of professional experience
5
5
years of post-secondary education
Work history
Office Manager and ISO 9001 Internal Manager
Unihoist Ltd
Eynsham, Oxfordshire
2003.07 - Current
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Organised staff holiday schedules without disrupting workflow continuity.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Maintained company records in compliance with legal requirements.
- Streamlined invoice processing procedures for smoother financial operations.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
- Processed invoices and financial data with strong eye for detail.
- Managed database to maintain updated records and accuracy.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Updated office management on team's activities and progress at weekly meetings.
- Maintained detailed records of all audits conducted for future reference and analysis.
Office Assistant
Acrona Engineering
Church Hanborough, Oxfordshire
1997.09 - 2003.06
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Maintained a tidy reception area, creating a positive impression on visitors.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Coordinated staff schedules, ensuring smooth daily operations.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Improved office efficiency by organising and managing files.
- Facilitated smoother meetings by preparing meeting rooms and materials in advance.
- Scheduled appointments effectively to ensure efficient time management for executives.
- Maintained office files for reliable reference, including electronic and hard copies.
- Kept office tidy, organised and stocked with supplies.
- Greeted guests and clients with warmth and professionalism.
- Responded promptly to telephone enquiries from clients, vendors and customers.
- Took and relayed messages between staff, customers and other parties.
Office Assistant to Factory Manager
Oxford Hoist Company
Eynsham, Oxfordshire
1993.09 - 1997.08
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Scheduled appointments effectively to ensure efficient time management for executives.
- Improved office efficiency by organising and managing files.
- Provided clerical support to multiple departments, enhancing overall business operations.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
Education
NVQ Level 3 - Business Administration
Witney College
WitneyGCSEs - 9 GCSEs - grades B-D including Maths, English and Science
Faringdon Community College
Faringdon 1986.09 - 1991.07
Skills
- Office coordination
- Invoicing and billing
- Bookkeeping software
- Microsoft Office
- Payroll administration
Affiliations
- Spending time with my sons, walking the dog and reading
Timeline
Office Manager and ISO 9001 Internal Manager
Unihoist Ltd
2003.07 - Current
Office Assistant
Acrona Engineering
1997.09 - 2003.06
Office Assistant to Factory Manager
Oxford Hoist Company
1993.09 - 1997.08
GCSEs - 9 GCSEs - grades B-D including Maths, English and Science
Faringdon Community College
1986.09 - 1991.07
NVQ Level 3 - Business Administration
Witney College