Donna Goodfellow

· Managed a team supporting individuals post-dementia diagnosis.

· Coordinated with GPs and health networks to deliver integrated care.

· Provided emotional and practical support to clients, families, and individuals.

· Developed accessible pathways into community-based services.

· Delivered high-quality care and facilitated meaningful engagement.

· Conducted home visits and risk assessments.

· Maintained accurate records and upheld safeguarding protocols.

· Supported transport logistics and ensured client safety.

• Served as the primary point of contact for beneficiaries and stakeholders, providing reassurance and expert guidance on services and support.
• Led casework coordination efforts, overseeing cases from initial inquiry to resolution while maintaining a beneficiary-focused approach.
• Ensured accurate record-keeping of all case-related interactions, using case management systems to monitor progress and outcomes.
• Complied strictly with safeguarding policies and confidentiality regulations, escalating emergency situations appropriately.
• Built and maintained relationships with service providers, ensuring beneficiaries had access to essential support.
• Contributed to a positive team environment, fostering collaboration and knowledge-sharing to improve service delivery.
• Managed financial accounts to facilitate timely funding for casework support.
• Supported reporting processes by compiling statistics and data on casework activity.
• Worked closely with volunteers and employees to enhance awareness of available services within the charity network.
• Represented the organization at meetings, training sessions, and events to strengthen operational efficiency.
• Years in Role