Your Name
Summary
Self motivated and hardworking individual who can be relied upon to see any task through to a high standard of completion. Positively thrives working in a team environment but also able to work alone with little to no supervision. Capable of multi-tasking whilst working under pressure to achieve targets and/or meet deadlines. Meticulous and methodical with strong organisational skills. Broad industry experience incorporating Criminal Justice system, Finance and Customer Service. Punctual, reliable and dependable.
Overview
33
33
years of professional experience
Work history
Platform Business Assistant
Delifresh
Bradford, West Yorkshire
05.2022 - Current
Work alongside the Accounts Team.
* Manage various customer ordering platforms.
* Ensure delivered orders are invoiced correctly and balance.
* Electronically submit invoices for payment.
* Investigate all requests for damaged/non delivered items/returned items.
* Raise credits for returned/damaged items.
* Manage email inbox and ensure all emails are acknowledged and responded to within 48hours.
* Attend weekly meeting via Microsoft Office Teams for business updates and any other issues.
* Liaise with other departments such as Customer Services, Transport, Pricing and Purchasing.
Picker and Packer (temporary)
Mach Recruitment
Bradford, West Yorkshire
05.2021 - 05.2022
Picking and Packing customer orders for Freemans.
* Adhered strictly to health and safety regulations, reduced workplace accidents.
* Labelled packages correctly to facilitate proper delivery.
* Met strict deadlines with focused and fast-paced work style.
*Packed parcels for safe and secure transportation.
* Reduced order discrepancies with careful picking of goods
* Checked quality of products and packaging to meet high standard.
* Accurately packed and picked high-volume orders in fast-paced environments.
* Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
On Site Document Administrator (temporary)
NHS Professionals
Mid Yorkshire Trust
02.2021 - 05.2021
Temporary position working from home uploading and checking candidates right to work documentation and then conducting 'Right to Work Video calls' for the National Vaccine campaign.
* Check documentation submitted for registered healthcare professionals and non-registered candidates who have applied for positions.
* Download relevant documents from various systems and upload onto main system.
* Contact candidates to explain process and arrange appointment to conduct ' Right to Work Video Call'.
* Manage own time with all booked and completed appointment targets.
* Report and escalate fraudulent documents to manager and compliance team.
* Attend daily Microsoft Office teams meeting.
COVID Test Assistant (temporary)
Hays Recruitment
Leeds, West Yorkshire
11.2020 - 12.2020
Temporary position at Leeds University ( Horsforth Trinity site) assisting with COVID testing to enable students to travel home for Christmas Holiday period.
* Greet students who have registered to attend for self test
* Give direct, clear and concise instructions to students on how to self administer the test.
* Ensure welfare of student throughout the self test process.
* Be positive, engaging and reassuring.
* Explain next steps and results delivery process
PPI Case Handler
Capita
Leeds, West Yorkshire
04.2019 - 09.2020
>Investigate Customer Complaints in relation to Mortgage Protection Policies.
>Ensure a thorough fact find is conducted.
>Collate all information using various bank systems to obtain necessary information.
>Compile call script relevant to each Customer.
>Make outbound calls to Customers to assess their credibility in relation to their complaint.
>Capture and document Customer interaction as accurately as possible.
>Ensure any potential Customer vulnerability is identified, obtaining the Customers consent if possible and offer support at all times.
>Ensure Customer data is protected at all times by following data protection procedures, clear desk policy etc.
>Liaise with other colleagues and team members.
>Use correct process map to ensure fair outcome for the Customer.
>Using Data Capture Tool ensure accurate data entry of information.
>Produce Final Response Letter for Customer where relevant.
>Achieve productivity and quality target.
Collections Associate
Drydens Fairfax
Leeds, West Yorkshire
02.2019 - 04.2019
>Receive Inbound calls from Customers experiencing financial difficulty.
>Establish reason(s) for Customers financial difficulty.
>Completing Income and Expenditure details with the Customer.
>Set up affordable payment arrangements.
>Signpost Customer to relevant organisations for further intervention and support.
>Refer certain cases to the client for their approval to 'write off' debts.
>Take card payment details.
Massage Therapist & Petsitter
Self Employed
Bradford, West Yorkshire
10.2016 - 11.2018
>Qualified Swedish Massage Therapist.
>Treating both male and female customers.
>Discuss customers health background and any related concerns.
>Set up new customer record and update on every session.
>Promote business on social media.
>Offer regular discounts and promotions.
Petsitting
>Meet new customers and their pets in their own homes.
>Discuss pets needs, care routines, feeding etc.
>Ensure daily updates sent to owner(s).
>Update social media daily.
Emergency Lifeline Advisor
Anchorcall
Bradford, West Yorkshire
04.2014 - 09.2016
>Primarily taking emergency calls from Anchor customers who are 55years of age plus.
>Acting as third party responsive contact to Emergency Services, Ambulance, Fire and Police Services nationwide.
>Responding and following procedures for secure door entry access for all visitors, carers and contractors attending at Anchor schemes.
>Liaising, updating and recording all communications with customers, scheme managers, emergency service providers, carers, next of kin, contractors etc.
> Accurately record and update client notes with accurate detailed information including all action taken.
>Ensure effective and timely contact with contractors to effect all emergency repairs and complete contractor worksheet log.
>Ensure that all emails received into Anchorcall are logged accurately to the appropriate scheme and information is correctly recorded and updated.
Data Verifier
Stepchange Debt Charity
Leeds, West Yorkshire
11.2013 - 02.2014
>Taking inbound calls from clients regarding their Debt Management Plans.
>Making outbound calls to clients to gather required information for their Debt Management Plans.
>Respond to email queries from clients.
>Open and respond to postal queries from clients.
>Set up Direct Debit Mandates for client payments.
>Collate and process all necessary information to activate a Debt Management Plan.
>Ensure all the correct information has been received and recorded correctly.
>Ensure confidentiality and sensitive handling of personal documents.
>Liaise and escalate any changes of circumstances to the clients solution.
Mortgage Collections
UKAR
Bingley, West Yorkshire
10.2012 - 10.2013
>Taking inbound/outbound calls.
>Establishing reasons for customer mortgage arrears.
>Completing income and expenditure details.
>Processing credit/debit card payments.
>Escalating litigation action.
>Liaising with other departments.
Senior Prison Officer
HMP Leeds
Leeds, West Yorkshire
03.1992 - 07.2012
>Accounting for staff and prisoners.
>Managing sickness and attendance procedures with staff.
>Completing annual staff reports and interim reports.
>Dealing with staffing issues on a daily basis.
>Producing staff rotas.
>Recording annual leave and managing holiday requests.
>Attending daily, weekly and monthly meetings.
>Conducting staff briefings on a daily basis.
>Ensuring that the daily routine runs to plan within the prison.
>Collating incident paperwork and checking paperwork.
>Work in partnership with multi-agency staff both internal and external.
Education
NVQ Level 3 - Counselling
Leeds City College
Leeds2000
GCSE -
John Smeaton Community High School
Leeds1986
Skills
- Case planning and investigation
- Strategic planning and organization
- File and record maintenance
- Accurate Data Entry
- Data Protection and Confidentiality
- Sees tasks through to completion
- Excellent communication skills both verbally and written
- Microsoft Office
Timeline
Platform Business Assistant
Delifresh
05.2022 - Current
Picker and Packer (temporary)
Mach Recruitment
05.2021 - 05.2022
On Site Document Administrator (temporary)
NHS Professionals
02.2021 - 05.2021
COVID Test Assistant (temporary)
Hays Recruitment
11.2020 - 12.2020
PPI Case Handler
Capita
04.2019 - 09.2020
Collections Associate
Drydens Fairfax
02.2019 - 04.2019
Massage Therapist & Petsitter
Self Employed
10.2016 - 11.2018
Emergency Lifeline Advisor
Anchorcall
04.2014 - 09.2016
Data Verifier
Stepchange Debt Charity
11.2013 - 02.2014
Mortgage Collections
UKAR
10.2012 - 10.2013
Senior Prison Officer
HMP Leeds
03.1992 - 07.2012
NVQ Level 3 - Counselling
Leeds City College
GCSE -
John Smeaton Community High School
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