Donna Estall
Loughton,Essex
Summary
Organised and detail-oriented professional with proven planning, coordination, and problem-solving skills. Strong interpersonal and communication abilities enhance teamwork and maintain confidentiality. Proficient in database management and effective at multi-tasking in high-pressure environments, consistently delivering quality results.
Overview
18
18
years of professional experience
2015
2015
years of post-secondary education
Work history
PROJECT CO-ORDINATOR
LOUGHTON CONTRACTS
Loughton, Essex
06.2025 - Current
- Assist Site Teams with all document control activities
- Populate and upload, samples, technical submittals and requests for information (RFIs)
- Track and manage rejected documents ensuring a timely resolution
- Populate and maintain Task Information Delivery Plans (TDIPs)
- Create and organise electronic folders for project handovers
- Monitor online portals for revised documents (e.g., finishes schedules, site instructions, programme updates, drawings, and specifications.)
- Generate progress reports with Project Managers and upload to the client system
- Book and Attend meetings via Teams
- Provide general administrative support
CUSTOMER SERVICE ADMINISTRATOR
HIGGINS PARTNERSHIPS
Loughton, Essex
10.2018 - 05.2025
- Raising, investigating and resolving customers reported defects using Clixifix
- Maintaining a database of Resident information
- Dealing with both PS, AF and SO Residents
- Answering telephone enquiries
- Dealing with Resident complaints
- Managing the Aftersales inbox
- Managing Operatives diaries
- Weekly meetings with Clients to provide updates on KPIs
- Producing weekly reports on progress
- Bi-weekly in-house meeting with Managers
- Escalating inquiries to the appropriate team, when necessary
- Ordering items through buying department
- Liaising with Contractors
- Visiting Site to gain knowledge on your individual schemes
- Covering Team Members schemes whilst they are on annual leave
- Using Microsoft Office software including Excel, Word, PowerPoint, and Outlook
OFFICE ADMINISTRATOR
ESSEX PROPERTY MAINTENANCE SERVICES
Loughton, Essex
02.2018 - 10.2018
- Answering the phone with high levels of professionalism, ensuring all callers are dealt with quickly and efficiently.
- Providing administrative support to the Directors where needed.
- Administering all works orders, ensuring they are accurately filed – with both paper and electronic files maintained.
- Utilising the accounting system to raise invoices.
- Organising the relevant jobs for the maintenance team on a daily basis.
- Scheduling in the maintenance jobs into the diary.
- Dealing with email correspondence.
OFFICE CO-ORDINATOR
CLEAR ARCHITECTS
Loughton, Essex
07.2017 - 02.2018
- To ensure the smooth running of the Practice through efficient and accurate administration.
- Inputting fee forecasting into Quantum providing relevant reports as needed.
- Utilising the accounting system to raise invoices, process payments, chase outstanding debt, and notify the Leadership Team of cash flow progress for meetings.
- Administering all project/client files, ensuring they are accurately filed – with both paper and electronic files maintained.
- Ensuring all client documentation is completed fully, signed by the clients and filed appropriately.
- Administering payroll, providing input to the Accountants on any changes that will impact the monthly payroll run.
- Administering the petty cash, ensuring accurate records and relevant expenditure; issuing to the accountants.
- Monitoring and administering all support services to the Studio – cleaner, gardener, etc.
- Monitoring and administering the company car, including ensuring it is kept clean and appropriately insured.
- Administering all annualised payments including insurances, service providers, etc.
- Managing the utilities of the Practice, ensuring any issues are dealt with promptly and efficiently – changing providers etc.
- Co-coordinating stationary, and other studio purchases as needed.
- Being the face of the Studio to external clients, potential clients and partners, ensuring the brand is well represented.
- Answering the phone with high levels of professionalism, ensuring all callers are dealt with quickly and efficiently.
- Ensuring calls are handled appropriately amongst the team, taking messages and following up where necessary.
- Meet and greet any clients and third parties coming into the studio, providing refreshment or information as is necessary.
- Providing high quality, reliable and confidential support to the Leadership Team.
- Supporting diary management requirements for the MD.
- Attending LT meetings where needed, ensuring minutes are taken, distributed and followed-up.
- Providing a confidential administration support service to the MD, including producing typed notes from 1-1 meetings.
- Providing administrative support to the Associate Directors where needed – for example in policy or handbook updates, preparing parcels, etc.
- Managing all seasonal team activity for the practice, including proposing, planning and booking events.
- Working with the Associate Directors to ensure regular CPD (continued professional development) for the team.
PA/HR/OFFICE MANAGER
BROADWAY MALYAN (ARCHITECTURE)
Abu Dhabi
01.2013 - 03.2015
- Handling complex and frequently changing travel arrangements and coordinated the pre-planning of trips including visa requirements, flight, hotel reservations, car services and restaurant reservations;
- Organised and attended meetings;
- Provided assistance with presentations, including compiling all documents and reports ahead of time and organising when needed client functions / breakfast seminars;
- Assisting the Directors with recruitment, advertising on job boards and searching for suitable candidates;
- Dealt all incoming information and screened telephone calls for all directors;
- Assisted with personal matters, such as family visas, housing and school fee payments and correspondence.
- HR:
- Administering employment contracts;
- Organising residency and labour visas for all new employees - liaising with PRO;
- Maintaining the hard and soft copy personnel files for each employee, containing confidential and sensitive information;
- Created company employee manual including training and development;
- Administration of employee timesheets on a weekly basis;
- Administration of any annual leave / sick leave;
- Adding and cancelling staff from medical policy;
- Organising the cancellation of visas for leaving staff;
- Processed travel expenses and reimbursements;
- Recorded and filed employee benefit, salary and annual evaluation information;
- Resolved employment-related disputes through proactive communication;
- Prepared a monthly payroll report for Accounts;
- Assisted with team building initiatives;
- OFFICE MANAGER:
- Managed Office Receptionist and Office Driver;
- Created expense reports, budgets and filing systems;
- Managing the office insurances / leases;
- Planned and executed all aspects of office move;
- Compiled annual recommendations for end of financial year budgets;
- Researched, proposed and implemented vendor services to decrease costs to organisation;
- Liaised with vendors to order and maintain inventory of office supplies;
- Ordering lease cars as required;
- Maintaining the hard and soft copy personnel files for each employee, containing confidential and sensitive information;
- Using Microsoft Office software including; Excel, Word, PowerPoint, and Outlook
- Developed and maintained an alert system for upcoming deadlines on incoming requests and events;
OFFICE MANAGER/PA
SYSTECH INTERNATIONAL (CONSTRUCTION)
Abu Dhabi
07.2011 - 12.2012
- Planned and executed all aspects of office move;
- Handling complex and frequently changing travel arrangements and coordinated the pre-planning of trips including visa requirements, flight, hotel reservations, car services and restaurant reservations;
- Organised and attended meetings;
- Provided assistance with presentations, including compiling all documents and reports ahead of time and organising when needed client functions / breakfast seminars;
- Assisting the Directors with recruitment, advertising on job boards and searching for suitable candidates;
- Main contact of support for consultants, answering any queries they may have;
- Managing the employee accommodation, carrying out monthly inspections of the villa, and reporting any maintenance issues;
- Maintaining the accommodation schedules and lease payments;
- Ordering lease cars as required;
- Petty cash reconciliation monthly to HO;
- Managing the office insurances / leases;
- Maintaining the hard and soft copy personnel files for each employee, containing confidential and sensitive information;
- Administration of employee timesheets on a weekly basis;
- Organising residency and labour visas for all new employees - liaising with PRO;
- Inducting each new employees to the AD office, making sure their first day goes smoothly and dealing with any queries;
- Administration of any annual leave / sick leave;
- Adding and cancelling staff from medical policy;
- Organising the cancellation of visas for leaving staff;
- Meeting and greeting clients;
- Answered a high volume of phone calls and email inquiries;
- Facilitating the diary management for meeting rooms and subsequent refreshments and IT requirements;
- Maintaining staff allocation/whereabouts database for all office based employees;
- Oversaw inventory and office supply purchases;
- Sorting and distributing post;
- Organising and dealing with couriers and deliveries;
- General filing;
- Using Microsoft Office software including; Excel, Word, PowerPoint, and Outlook.
SENIOR FRONT OF HOUSE RECEPTIONIST
SIMMONS & SIMMONS (LEGAL)
Abu Dhabi
07.2010 - 07.2011
- Managing Reception staff based in 2 other offices;
- Meeting and greeting clients;
- Answered a high volume of phone calls and email inquiries;
- Scheduling client appointments;
- Facilitating the diary management for meeting rooms and subsequent refreshments and IT requirements;
- Maintaining the waiting area, lobby or other public areas;
- Maintaining staff allocation/whereabouts database for all office based employees;
- Verifying employee identification and issuing visitor passes;
- Oversaw inventory and office supply purchases;
- Sorting and distributing post;
- Organising and dealing with couriers and deliveries;
- General filing;
- Using Microsoft Office software including; Excel, Word, PowerPoint, and Outlook.
FRONT OF HOUSE RECEPTIONIST
KIER LONDON
Loughton, Essex
11.2007 - 06.2010
- Meeting and greeting clients;
- Answered a high volume of phone calls and email inquiries;
- Scheduling client appointments;
- Facilitating the diary management for meeting rooms and subsequent refreshments and IT requirements;
- Maintaining staff allocation/whereabouts database for all office based employees;
- Verifying employee identification and issuing visitor passes;
- Oversaw inventory and office supply purchases;
- Sorting and distributing post;
- Organising and dealing with couriers and deliveries;
- General filing;
- Using Microsoft Office software including; Excel, Word, PowerPoint, and Outlook.
Education
Events and Wedding Planning Course
Open University
UK & Abu DhabiGCSEs - undefined
St. Marks Comprehensive Secondary School
Harlow, EssexSkills
- Strong interpersonal skills
- Multi-tasking
- Database management
- Works well under pressure
- Excellent communication skills
- Attention to detail
- Maintains confidentiality
- Excellent planner and coordinator
- Problem Solving
- Highly organised and meticulous
- Dedicated team player
References
References available upon request.
Timeline
PROJECT CO-ORDINATOR
LOUGHTON CONTRACTS
06.2025 - Current
CUSTOMER SERVICE ADMINISTRATOR
HIGGINS PARTNERSHIPS
10.2018 - 05.2025
OFFICE ADMINISTRATOR
ESSEX PROPERTY MAINTENANCE SERVICES
02.2018 - 10.2018
OFFICE CO-ORDINATOR
CLEAR ARCHITECTS
07.2017 - 02.2018
PA/HR/OFFICE MANAGER
BROADWAY MALYAN (ARCHITECTURE)
01.2013 - 03.2015
OFFICE MANAGER/PA
SYSTECH INTERNATIONAL (CONSTRUCTION)
07.2011 - 12.2012
SENIOR FRONT OF HOUSE RECEPTIONIST
SIMMONS & SIMMONS (LEGAL)
07.2010 - 07.2011
FRONT OF HOUSE RECEPTIONIST
KIER LONDON
11.2007 - 06.2010
GCSEs - undefined
St. Marks Comprehensive Secondary School
Events and Wedding Planning Course
Open University