Donna Cowie
Larne,Antrim
Summary
Accomplished professional with expertise in key account management and account development, leveraging CRM systems like Salesforce to ensure data accuracy and effective pipeline management. Demonstrates proficiency in customer and stakeholder relationship management, sales reporting, quotation, and follow-up. Skilled in project and internal team coordination, compliance, process control, and risk awareness. Proven leadership abilities in team training and mentoring. Committed to driving business success through strategic initiatives and fostering collaborative environments.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Senior Sales Account Executive
Kilwaughter Minerals Ltd
Larne
09.2022 - 01.2026
- Manage and develop a portfolio of key customer accounts within a CRM-driven sales environment
- Own and manage the sales pipeline from enquiry to order, supporting forecasting and reporting
- Primary point of contact for quotations, sales follow-up, and customer liaison
- Maintain high CRM data accuracy to support commercial decision-making
- Deliver CPD presentations to Architects & House Builders to support specification and product awareness
- Support GEO project management through internal coordination and customer communication
- Liaise with Quality and senior management on case management and contamination-related product information
- Support Salesforce implementation and team adoption of new processes
- Achieved seamless onboarding through effective staff induction programmes.
- Enhanced team performance by setting clear SMART objectives for training.
- Support performance management and disciplinary processes when required
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Bureau Manager
Travelex UK Ltd
01.2016 - 09.2022
- Full responsibility for bureau operations, sales performance, and customer experience
- Managed currency stock control, administration, and financial reporting
- Maintained 100% audit and compliance record throughout tenure
- Led, trained, and developed staff to meet and exceed performance targets
- Ensured exceptional customer service in a regulated, high-risk environment
Retail Sales Consultant
Sky
06.2014 - 07.2015
- Consistently achieved and exceeded sales targets in a high-volume retail environment
- Advised customers on appropriate products and service packages
- Delivered strong customer engagement and retention through consultative selling
Area Support Manager
Cheque Centre Ltd
03.2011 - 05.2014
- Supported multiple branches to improve sales performance and operational standards
- Delivered staff training, coaching, and compliance support
- Assisted branch managers with performance management and reporting
Education
GCSEs -
ST Comgalls High
Northern irelandSkills
- Key Account Management & Account Development
- CRM Systems, Data Accuracy & Pipeline Management (Salesforce)
- Customer & Stakeholder Relationship Management
- Sales Reporting, Quotation & Follow-Up
- Project & Internal Team Coordination
- Compliance, Process Control & Risk Awareness
- Team Leadership, Training & Mentoring
Certification
- ILM Level 5 Management Development Programme – Dorothy McKee Consulting (2025)
- Coaching & Mentoring Course – Dorothy McKee Consulting (July 2024)
- Selling Solutions Workshop
Timeline
Senior Sales Account Executive
Kilwaughter Minerals Ltd
09.2022 - 01.2026
Bureau Manager
Travelex UK Ltd
01.2016 - 09.2022
Retail Sales Consultant
Sky
06.2014 - 07.2015
Area Support Manager
Cheque Centre Ltd
03.2011 - 05.2014
GCSEs -
ST Comgalls High