Donna Clough
Blackburn,Lancashire
Summary
Meticulous Coordinator accustomed to managing complex schedules and logistical details to support seamless operations. Works with internal teams and stakeholders to verify requirements and exceed expectations. Astute problem-solver with high-level negotiation skills. Collaborative communicator with excellent conflict-resolution skills.
Overview
13
13
years of professional experience
Work History
Regional Response Coordinator – Tankers and Alternative Water Supply
United Utilities
Warrington
07.2022 - Current
- Coordination of Alternative Supplies across the region for both planned and reactive works
- Managing the fleet, ensuring operational compliance, effective route planning, and handling various administrative tasks
- Maintaining a knowledge of individuals, their roles and responsibilities
- Ensure compliance with all driving hours, O Licence, H&S and training legislation
- Organisation of self, team and others – building daily/weekly schedules for the team
- Manipulation of planned schedules to allow for attendance to reactive requests
- Direct the day-to-day operation of the Regional Response Resource, to receive and prioritise work for the Regional Response Team
- Schedule work to the Regional Response Controllers
- Schedule work to externally provided drivers
- Supervise daily handover/shift change
- Coordinate use of emergency plant and alternative supplies
- Follow H&S policies & procedures and to ensure that scheduled staff also follow these – vehicle checks/defect notices/sign in-out sheets
- Driver Debrief and key allocation
- Knowledge of Traffic Management requirements/ordering of Traffic Management
- Knowledge of Water Quality Requirements in relation to Alternative Supply Vehicles (Tankers) and equipment
- Proficient user of the ASV app/transport planning package.
Drainage Support Officer (DSO) – Blackburn WwTW
Rullion/United Utilities
Blackburn, Blackburn with Darwen
02.2020 - 07.2022
- To provide a wide range of administrative support to a Drainage Area team employing up to 80 employees who are responsible for carrying out both reactive and planned work on the wastewater network
- Track written and escalated complaints and information requests received into the office, ensuring that Service Level Agreements are met
- Support multi-functional teams to allocate customer contacts to the appropriate team and help identify unresolved jobs and potentially dissatisfied customers
- Provision of administrative support at meetings e.g
- Note taking and minute distribution
- Track action logs and the completion of actions and escalate where required
- To monitor vehicle/tools and equipment inventory
- Stock control and procurement of goods and services e.g
- Uniform, stationary, tools, equipment, PPE
- Population of shift and standby rotas
- To book training courses for team members
- Recording and collation of regulatory, statutory and performance data to ensure compliance with internal and external audit requirements
- Collation of daily vehicle check sheets and defect notices.
Finance and Operations Administrator
Secure Empty Property Ltd, Rossendale
Rossendale, Lancashire
07.2019 - 02.2020
Group Purchase Ledger & Credit Controller
Cha Technologies Group, Blackburn
12.2018 - 07.2019
Credit Control Manager
Primo Property Management (Forshaw Group), Bolton
01.2016 - 11.2018
Credit Controller
Acme Facilities Group, Blackburn
08.2014 - 01.2016
Credit Controller
Rinus Roofing Supplies Ltd
03.2013 - 08.2014
IVA Department Manager
Debt Free Me
01.2011 - 03.2013
Education
BA Hons Film & Media – 2nd Year Pass - Film & Media
Manchester Metropolitan University
ManchesterA-Levels - A-Level English (Combined), A-Level Media Studies, A-Level Film Studies
Blackburn College
BlackburnGCSEs - 11 x GCSE - All Results Grade A*-C
Haslingden High School and Sixth Form
RossendaleSkills
- Microsoft programmes (Word/Excel/Outlook/Teams)
- Accounts packages (SAGE/SAP)
- Health & Safety awareness of an operational site/vehicles
- OLAT (Operator Licence Awareness Training) – Certificate of Achievement
- Ability to work independently, good interpersonal skills to communicate in difficult situations
- Strong team player
- Trustworthy & reliable
- Passionate about the ‘customer experience’
- Organised Scheduler
- Problem Solver
- Leadership & Delegation Responsible for up to 45 people per shift
Custom
References available upon request
Timeline
Regional Response Coordinator – Tankers and Alternative Water Supply
United Utilities
07.2022 - Current
Drainage Support Officer (DSO) – Blackburn WwTW
Rullion/United Utilities
02.2020 - 07.2022
Finance and Operations Administrator
Secure Empty Property Ltd, Rossendale
07.2019 - 02.2020
Group Purchase Ledger & Credit Controller
Cha Technologies Group, Blackburn
12.2018 - 07.2019
Credit Control Manager
Primo Property Management (Forshaw Group), Bolton
01.2016 - 11.2018
Credit Controller
Acme Facilities Group, Blackburn
08.2014 - 01.2016
Credit Controller
Rinus Roofing Supplies Ltd
03.2013 - 08.2014
IVA Department Manager
Debt Free Me
01.2011 - 03.2013
BA Hons Film & Media – 2nd Year Pass - Film & Media
Manchester Metropolitan University
A-Levels - A-Level English (Combined), A-Level Media Studies, A-Level Film Studies
Blackburn College
GCSEs - 11 x GCSE - All Results Grade A*-C
Haslingden High School and Sixth Form
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