Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Donna Cleary

Cambridge,Cambridgeshire

Summary

Reliable and hardworking professional with strong communication skills and a proven ability to work independently or collaboratively within a team. Known for creativity, compassion, and a friendly demeanour, combined with a good sense of humour to foster positive relationships. Dedicated to delivering results with reliability and enthusiasm while maintaining a focus on continuous personal and professional growth.

Overview

2026
2026
years of professional experience

Work history

Guardian / carer

Guardian
08.2015 - Current

Sales assistant

HOBBS
Cambridge, Cambridgeshire
12.2013 - 08.2015
  • Collaborated effectively with team members to meet sales targets.
  • Assisted customers with product selection for optimal satisfaction.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Improved customer service by efficiently handling queries and complaints.
  • Offered personalised shopping advice to enhance customer experiences.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Built strong relationships with regular customers for repeat business.
  • Demonstrated products effectively leading to increased sales conversions.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.

Sales assistant

Capture the magic
Soham, Cambridgeshire
  • Assisted customers with product selection for optimal satisfaction.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Utilised excellent communication skills to provide detailed product information.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Demonstrated products effectively leading to increased sales conversions.
  • Built strong relationships with regular customers for repeat business.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Improved customer service by efficiently handling queries and complaints.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Assisted customers in locating specific items to boost satisfaction.
  • Prepared orders for customers with wrapped, bagged and boxed items.

Sales assistant

Craft Central
Horningsea, Cambridgeshire
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Improved customer service by efficiently handling queries and complaints.
  • Built strong relationships with regular customers for repeat business.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Demonstrated products effectively leading to increased sales conversions.
  • Utilised excellent communication skills to provide detailed product information.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Assisted customers in locating specific items to boost satisfaction.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Built lasting relationships with clients through customer service interactions.
  • Maintained accurate records to track cash handling activities.

Day Care officer

Mencap
Milton, Cambridgeshire
  • Built trustful relationships through consistent reliability and professionalism.
  • Prepared nutritious meals, improving overall health of patients.
  • Coordinated recreational activities which resulted in increased resident participation.
  • Documented patient progress for better treatment plans.
  • Facilitated social activities to boost patient morale.
  • Operated hoists and wheelchairs aiding in safe transfers of patients.
  • Developed personalised care plans to meet specific needs of each individual.
  • Assisted with physical therapy sessions, promoting mobility in patients.
  • Maintained confidentiality of patient records in line with data protection regulations.
  • Encouraged independence amongst residents, boosting self-confidence.
  • Improved patient comfort by providing personal care and attention.
  • Maintained clean living spaces, contributing to a healthy environment.
  • Assisted residents in personal grooming tasks maintaining their dignity and self-esteem.
  • Created friendly environment with active listening and empathetic communication.
  • Managed budget planning, preparing budget reports and overseeing supply and equipment expenditure.

Project worker

Granta housing society
Histon, Cambridgeshire
  • Regularly checked vital signs as part of ongoing monitoring of patient health status.
  • Offered companionship to reduce feelings of loneliness in patients.
  • Ensured proper nutrition by preparing healthy meals for patients.
  • Assisted patients with exercises designed by physical therapists to improve mobility and strength.
  • Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
  • Facilitated communication between patients and their families for better understanding of care plan progressions.
  • Assisted with mobility to ensure safety and prevent accidents.
  • Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
  • Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
  • Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
  • Responded swiftly to emergency situations, protecting patient well-being.
  • Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
  • Encouraged social interaction for improved mental health amongst residents.
  • Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
  • Developed personalised care plans which catered to individual needs and preferences of each patient.
  • Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
  • Administered medication, ensuring correct dosage and timing.
  • Provided exceptional care to elderly patients by assisting with daily tasks.
  • Coordinated appointments with healthcare professionals for routine check-ups and treatments.
  • Maintained hygienic living environments through regular cleaning.
  • Safely transported and accompanied clients to appointments and activities.
  • Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
  • Ensured clients were correctly taking prescribed medications, maintaining optimal health.
  • Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction.
  • Established and maintained positive exercise and social routines based on service user needs.
  • Collaborated with external support providers, aiding continuity between caregivers.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.

Food production worker

Chivers
Histon, Cambridgeshire
  • Operated machinery effectively, increasing productivity rate in the production department.
  • Implemented company safety policies, reducing workplace accidents significantly.
  • Streamlined workflow with effective allocation of tasks amongst team members.
  • Maintained cleanliness and order in the workspace to foster a safe environment.
  • Collaborated with team members to meet tight production deadlines.
  • Packaged finished products for distribution, enhancing customer satisfaction.
  • Improved product quality by consistently adhering to strict hygiene standards.
  • Adhered to food handling procedures, contributing towards zero contamination incidents.
  • Packed and labelled finished goods before delivery.
  • Picked and packed food deliveries per shift with maximum accuracy.
  • Maintained excellent levels of cleanliness in working areas, continually adhering to strict health and safety regulations.
  • Operated equipment and machinery safely and responsibly for minimal error and maximised productivity.

maternity leave

.
07.1995 - 08.1999

Project worker

Granta
Histon, Cambridgeshire

The same job role as previously stated.

Auxiliary nurse

The Grange Nursing Home
Bottisham, Cambridgeshire
  • Assisted in feeding patients with difficulty swallowing or eating independently; ensured proper nutrition intake.
  • Ensured cleanliness of patient rooms to maintain a hygienic environment.
  • Delivered personal hygiene assistance to patients, maintaining dignity at all times.
  • Assisted in daily living activities, promoting independent living.
  • Enhanced patient satisfaction with clear and compassionate communication.
  • Accompanied patients on walks or wheelchairs around the hospital premises when permitted.
  • Monitored vital signs regularly, alerting medical staff to any significant changes promptly.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Supported bed-ridden patients through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting.
  • Provided incontinence care and bed baths, maintaining patient dignity at all times.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Provided attentive first-hand care, comfort and safety to patients.

Bakery assistant

The Oven Door
Cambridge, Cambridgeshire
  • Ensured customer satisfaction by promptly serving freshly baked goods.
  • Handled cash register, facilitated smooth financial transactions within bakery.
  • Maintained an organised workspace; promoted efficient workflow within the bakery.
  • Maintained cleanliness in bakery by regularly sweeping and mopping floors.
  • Complied with food safety regulations, ensured a safe environment for customers and staff alike.
  • Prepared custom orders, met individual customer requirements effectively.
  • Displayed pastries attractively, increased impulse purchases from customers.
  • Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.

Education

NVQ Level 2 - beauty therapy

Cambridge Regional College
Cambridge

NVQ Level 2 - care

Cambridge Regional College
Cambridge

GCSEs -

Bottisham Village College
Cambridge, Cambridgeshire

Skills

Communication skills

Able to work both on my own or effectively as part of a team

Creative

Compassionate

Friendly

Good sense of humour

Reliable

Hard working

Good work ethics

Adaptability

Attention to detail

Affiliations

  • Card making and scrap booking

Accomplishments

I am on a design team for Lisa Horton Crafts, I make up samples to be shown on tv for Lisa's products i also have done some magazine work with card projects that i have created.

Timeline

Guardian / carer

Guardian
08.2015 - Current

Sales assistant

HOBBS
12.2013 - 08.2015

maternity leave

.
07.1995 - 08.1999

Sales assistant

Capture the magic

Sales assistant

Craft Central

Day Care officer

Mencap

Project worker

Granta housing society

Food production worker

Chivers

Project worker

Granta

Auxiliary nurse

The Grange Nursing Home

Bakery assistant

The Oven Door

NVQ Level 2 - beauty therapy

Cambridge Regional College

NVQ Level 2 - care

Cambridge Regional College

GCSEs -

Bottisham Village College
Donna Cleary