Donna Clark

• Liaised with external auditors for a seamless auditing process on a yearly basis.
• Generated reports and presented data findings to senior management.
• Was part of audit engagements, serving as primary point of contact for audit-related queries.
• Update Internal intranet/Wikipedia with monthly reports to show conformance of audit process.
• Boosted efficiency by implementing new control systems. This was a newly created role within the business, requiring the design of processes from the ground up. I developed new data templates, documentation for evidence and monthly Assurance reports.
• Streamlined processes for ongoing improved reporting. During my tenure in this role I enhanced the reporting and documentation processes while incorporating additional business areas.
• Ensured compliance requirements through rigorous monitoring and updating of policies.
• Managed audit processes for assured transparency and accuracy in reports. This consisted of analysing data both weekly and monthly the production of reconciliation reports and assurance reports.

Service Administration Manager May 2005 to June 2020

Utility Warehouse

• Coordinated office maintenance, enhancing the working environment for employees.
• Led recruitment efforts for administrative roles, ensuring an efficient workforce at all times.
• Managed inventory of resources necessary for service provision.
• Maintained inventory control systems, ensuring adequate stock levels at all times.
• Managed customer complaints efficiently resulting in increased client satisfaction.
• Managed and resolved employee queries and concerns to create positive workplace culture.
• Purchased office supplies and maintained reliable supplier relationships.
• Resolved issues as they arose for smooth daily management of administrative operations.
• Led and managed administrative staff to maintain smooth daily operations.

Service Administrator January 2000 to April 2005

Utility Warehouse

• Implemented new software tools, improving productivity across the team.
• Served as key point of contact for customers, enhancing company reputation.
• Maintained accurate records of customer interactions to improve service delivery.
• Coordinated logistics for product delivery to ensure timeliness.
• Ensured seamless communication across departments through meticulous record keeping.
• Ordered office supplies on time, maintaining an effective work environment.
• Assisted in preparation of monthly reports to inform decision making.
• Handled all incoming calls professionally, contributing to positive brand image.
• Provided administrative support during corporate events, ensuring successful execution.
• Reviewed and updated database regularly for accuracy of information.
• Coordinated workflow to meet business demands, monitoring and prioritising outstanding service requests and work orders.

• Improved customer satisfaction by providing prompt and efficient service.
• Managed difficult customer situations for maintaining company reputation.
• Delivered high-quality service with attention to detail and professionalism.
• Addressed customer queries, resulting in enhanced customer confidence.
• Met daily targets by efficiently managing workload within set timelines.
• Handled multi-line phone system to facilitate timely response to inquiries.