Donna Blair
Braintree,Essex
Summary
Dedicated healthcare professional with extensive expertise in emergency response and direct patient care. Proficient in infection control, aseptic procedures, and critical care transport, ensuring patient safety and confidentiality. Demonstrates exceptional skills in rapid decision-making, team coordination during emergencies, and maintaining composure under pressure. Committed to proactive learning and adaptability in unpredictable scenarios, with a focus on compassionate empathy and high-stress management. Career goal: to advance in emergency medicine while enhancing patient care outcomes.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Emergency medical technician
London Ambulance Service
Edmonton, Haringey
04.1999 - Current
- Provided life-saving treatments for critical patients in emergency situations.
- Demonstrated strong ability to work in high-stress environments for optimal results.
- Carried out detailed assessments of trauma patients, identified severity of condition.
- Delivered high-quality pre-hospital acute medical care to injured individuals.
- Conducted thorough vehicle inspections daily, ensured operational readiness of ambulance.
- Coordinated with nurses, doctors and other healthcare professionals to ensure comprehensive patient treatment plans.
- Adhered to clinical and statutory guidelines for full medical compliance.
- Transferred patients safely between home, ambulance and clinical settings.
- Stabilised injured and unwell patients to prepare for transport to medical facilities.
- Demonstrated commitment to quality care through continuous training and development.
- Conducted equipment and vehicle checks with required frequency to verify proper operation.
- Improved patient comfort during transport by providing compassionate care.
- Exhibited excellent driving skills whilst navigating through traffic to reach patients quickly.
Pharmacy assistant
Akshar Chemist
Walthamstow, Waltham Forest
05.1994 - 04.1999
- Utilised comprehensive knowledge of over-the-counter measures medicines to provide accurate advice to customers.
- Collaborated with multidisciplinary healthcare team for enhanced patient outcomes.
- Maintained high standards of cleanliness within the pharmacy, promoting a healthy environment for customers.
- Managed stock levels effectively to prevent shortages or excesses.
- Enhanced efficiency by organising medication shelves according to categories and expiry dates.
- Dispensed medications under supervision of pharmacist, ensuring safe practices at all times.
- Aided in creating effective signage around the store for improved navigation for customers.
- Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
- Provided excellent customer service, resulting in repeat business from satisfied customers.
- Kept pharmacy counter and related areas clean, neat and organised.
- Assisted pharmacy staff in preparing medications and filling orders.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Retained pharmacy stock knowledge to provide helpful customer advice.
- Confirmed patient details before dispensing medication, eliminating prescription errors.
- Maintained confidential patient records in line with data protection laws.
- Delivered professional advice over the counter, recommending appropriate products and explaining correct application.
- Answered questions and helped pharmacy customers locate desired items.
- Applied correct pricing structures and controls for pharmacy, POM and GSL products.
Office clerk
CM Blair Building Contractors
Walthamstow, Waltham Forest
11.1990 - 04.1994
- Processed incoming post efficiently; distributed correspondence internally promptly enabling swift action on matters requiring attention.
- Handled confidential documents ensuring they remained secure contributing to data protection compliance.
- Expedited office cleanliness by performing daily maintenance tasks such as dusting desks and computers, sanitising keyboards and telephones leading to a healthier working environment.
- Provided historical reference by developing and utilising filing and retrieval systems whilst ensuring document control procedures were followed diligently.
- Completed clerical duties including photocopying, faxing, mailing and filing documents to keep records organised.
- Improved office efficiency by maintaining and updating filing, inventory, mailing, and database systems.
- Enhanced customer satisfaction with prompt responses to telephone, email, mail and in-person enquiries.
- Responded to telephone enquiries from clients, vendors and members of public.
- Reviewed expense reports and invoices to assist with monthly accounting processing.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Arranged filing systems for easy use and retrieval by personnel.
Machine operator
Atlas Lace
Walthamstow, Waltham Forest
10.1986 - 10.1990
- Conducted quality control checks, maintaining high product standards.
- Collaborated with team members to meet production deadlines.
- Ensured smooth running of machinery by performing regular maintenance.
- Provided training to new recruits, improving team competence.
- Monitored gauges and dials, ensuring optimal operation conditions.
- Implemented safety measures for reduced workplace accidents.
- Adjusted machine settings to optimise performance.
- Operated heavy machinery to increase production rate.
- Kept machinery well-maintained in line with safety regulations.
- Packaged orders with excellent presentation skills.
- Cleared debris and waste from working areas, maintaining safe conditions.
- Sanitised machinery and maintained organised work area to support cleanliness.
- Monitored machine function and performance, quickly diagnosing malfunctions to reduce operational downtime.
- Operated and fed raw material into equipment with focus on proper operation and safety measures.
- Calibrated machines regularly to maintain peak performance levels, improving operational efficiency.
- Liaised with engineering team to resolve breakdowns.
- Monitored material use and reported replenishment needs to management.
- Notified line manager of potential HSE issues and assisted with corrective actions.
- Observed automated machinery, adjusting controls as necessary.
- Tended to machines to maintain fast-paced production in line with quality standards.
- Monitored machines to detect malfunctions, bottlenecks or damage.
- Maintained catering machinery in good working condition to avoid malfunctions.
- Removed and appropriately stored processed workpieces.
- Managed waste disposal from machines responsibly.
- Improved efficiency with routine machine checks and adjustments.
Education
GCSEs -
McCentee Senior High School
Walthamstow, Waltham Forest 09/1980 - 06/1984
Skills
- Emergency Response
- Direct patient care
- Infection control and aseptic procedures
- Ambulance transport inc Critical Care to and from ICU
- Patient transporting
- Front-line care
- Response equipment maintenance
- Charting and clinical documentation
- Medical equipment maintenance
- Pre-hospital care
- Vital sign assessment
- Vital signs monitoring
- CPR certified
- Emergency driving
- Inter-hospital transfers
- Patient assessments
- Patient privacy and confidentiality
- Critical decision-making skills
- Emergency vehicle maintenance
- Emergency vehicle operation
- IHCD guidelines
- Medical records management
- Patient management
- Clinical waste disposal
- Oxygen supply administration
- Calm under pressure
Skills required for this position:
- Basic life support
- Communication in high-stress situations
- Multitasking under pressure
- Proactive learning attitude
- Stress management capabilities
- Healthcare policy understanding
- Use of medical equipment
- Adaptability to unpredictable scenarios
- Resilience in critical situations
- Clinical judgment
- Patient stabilisation techniques
- Automatic external defibrillator handling
- Defibrillator usage competency
- Emergency driving proficiency
- Team coordination during emergencies
- Rapid decision-making
- Fast response to emergencies
- Critical incident response
- Composure in crisis situations
- Confidentiality assurance
- Patient care focussed
- Prioritization of tasks
- High stress management
- Compassionate empathy
- Oxygen delivery systems mastery
- Emergency medicine knowledge
Affiliations
- Long walks
- Diamond art
- Spiritual themed readings/practicing
Certification
IHCD Certification
Emergency Ambulance Driving
References
References available upon request.
Timeline
Emergency medical technician
London Ambulance Service
04.1999 - Current
Pharmacy assistant
Akshar Chemist
05.1994 - 04.1999
Office clerk
CM Blair Building Contractors
11.1990 - 04.1994
Machine operator
Atlas Lace
10.1986 - 10.1990
GCSEs -
McCentee Senior High School
09/1980 - 06/1984
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