Donna Batty
North Walsham,Norfolk
Summary
Proficient in Microsoft Office, spreadsheet and database management, and project coordination. ECDL Level 2 certified, demonstrating proficiency in data entry and maintaining office records. Highly organised with strong organisational and prioritisation skills.
Overview
38
38
years of professional experience
2018
2018
years of post-secondary education
Work history
Administration
Albert Bartlett
North Walsham
2025.01 - 2026.03
- Coordinated HR tasks and reception duties, utilising office software and communication tools to facilitate staff and visitor interactions.
Personal Project
2024.04 - 2025.01
- Preparing property for rental
CYP Service Coordinator
The Matthew Project
2020.03 - 2024.04
- Co-ordinated administration tasks for project supporting young people with substance misuse issues.
- Served as first point of contact for external agencies s
- Managed referrals and maintained waiting list effectively.
- Provided assistance with parents' support group.
- Handled multiple email inboxes to ensure timely communication.
- Prepared for meetings both in person and via Teams, including venue bookings and sending invites.
- Attended and organised online trustees' meetings, taking minutes and ensuring actions were completed promptly.
- Created social media posts using Canva to promote project initiatives.
Administrator
Clarence House Care Home
2019.01 - 2020.01
- General office duties and provided comprehensive administrative support for homecare services for elderly.
Through the Gates Administrator
HMP-Norwich
2018.09 - 2018.12
- Assisted resettlement team with administrative tasks.
- Facilitated communication within team and with external partners.
Office Manager
The CanoeMan/Tourist Information
2017.04 - 2017.09
- Assisted with general office tasks and administrative duties.
- Managed bookings for canoe hire and holidays.
- Responded to tourist enquiries in timely manner.
- Coordinated diary management effectively.
Teaching Assistant
Nova Training
2016.11 - 2017.04
- Learning support for higher needs learners to promote academic engagement and personal development.
Horse Riding Instructor
Brooke Farm Riding Centre
2001.06 - 2015.07
- Instructed groups and individuals in horse riding techniques.
- Assisted with stable management and ensure proper horse care.
- Invoicing, accounting, and stock ordering processes.
Office co-ordinator
Essex Youthbuild, Clacton
2010.09 - 2012.10
- Assisted with administration for construction courses aimed at young people aged 14-18 years.
- Supported engagement of young individuals who had faced exclusion from mainstream education, including NEET and young offenders.
- Performed general office duties, including maintaining databases and coordinating with case managers and young people.
- Managed diaries and arranged meetings as required.
- Enhanced efficiency with well-managed record keeping and data processing tasks.
Administrator/PA
Independent Social Worker
2008.01 - 2010.01
- Administration /PA work for an independent social worker on the fostering team.
- All aspects of administration work including home visits, writing reports, working on assessments and all associated paperwork
Census Enumerator
National Office of Statistics
2001.04 - 2001.05
- Facilitated census processes through effective distribution follow-up calls to ensure thorough data collection and compliance.
Riding Instructor / Manager
Brooke Farm Riding Centre
1988.01 - 1993.01
- Supported teaching across various age groups and abilities.
- Assisted in general running and maintenance of yard, horses, and business operations.
- Maintained staff rotas, bookkeeping, accounting, and PAYE processes.
- Managed stock ordering, client care, and office administration tasks.
Education
Stages 1, 2 & 3 -
British Horse Society Exams
GCE O' Level - English Literature B, English Language B, Mathematics B, History B, French B, Latin B, Geography C, Biology C, Child Psychology A
BA Honours (1st) - Criminology and Criminal Justice
Essex University
Level 3 Professional Diploma - Law
ILEX
A Level - English Literature C, Classics B, Theatre Arts B
Skills
- Microsoft Office skills
Spreadsheet and database knowledge - ECDL Level 2 certified
- Project coordination
- Organisation and prioritisation
- Highly organised
- Maintaining office records
- Data entry proficiency
Affiliations
- Horse riding
- Pets
- Travelling
References
References available upon request.
Training Courses
- Multi Agency Safeguarding Children Foundation Training (Level 2), Equality and Diversity, Safeguarding and Prevent Training
- Challenging Behaviour - Essex County Council Behaviour Support Team
- Minute Taking - Jarrolds
Custom
FULL DRIVING LICENCE/CURRENT DBS
Timeline
Administration
Albert Bartlett
2025.01 - 2026.03
Personal Project
2024.04 - 2025.01
CYP Service Coordinator
The Matthew Project
2020.03 - 2024.04
Administrator
Clarence House Care Home
2019.01 - 2020.01
Through the Gates Administrator
HMP-Norwich
2018.09 - 2018.12
Office Manager
The CanoeMan/Tourist Information
2017.04 - 2017.09
Teaching Assistant
Nova Training
2016.11 - 2017.04
Office co-ordinator
Essex Youthbuild, Clacton
2010.09 - 2012.10
Administrator/PA
Independent Social Worker
2008.01 - 2010.01
Horse Riding Instructor
Brooke Farm Riding Centre
2001.06 - 2015.07
Census Enumerator
National Office of Statistics
2001.04 - 2001.05
Riding Instructor / Manager
Brooke Farm Riding Centre
1988.01 - 1993.01
GCE O' Level - English Literature B, English Language B, Mathematics B, History B, French B, Latin B, Geography C, Biology C, Child Psychology A
Stages 1, 2 & 3 -
British Horse Society Exams
BA Honours (1st) - Criminology and Criminal Justice
Essex University
Level 3 Professional Diploma - Law
ILEX