Donia Dick
Crawley,West Sussex
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Summary
Motivated and proactive individual with good knowledge of customer service techniques and best practices. Friendly communicator, comfortable in fast-paced environments. Seeking opportunity to expand management skills within company supporting professional development.
Work History
Postal Customer service
Chronopost
06.2023 - 12.2024
- Recorded information about inquiries and complaints within internal database.
- Used customer relationship management software to record detailed notes..
- Responded to customer requests with friendly, knowledgeable service and support.
Customer service representative
Dominate clothing
Mauritius
01.2023 - 05.2023
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Implemented customer follow up to uphold service standards.
- Applied conflict management to stressed and concerned customers.
- Obtained feedback from customers to improve service experience.
Model
Ally Entertainment
Mauritius
11.2019 - 12.2022
- Showcased clothing, jewellery and accessories to increase sales.
- Travelled to studios and set locations, arriving ahead of time and prepared for shoots.
- Amplified reach and impact of modelling assignments through social media.
- Cooperated with stylists, designers and hair and make-up artists to fulfil project brief.
Education
GCSEs - Maths,English,French,French Literature,Art,Accounting
Labourdonais College
Mauritius 01.2015 - 11.2019
Skills
- Customer care
- Customer experience
- Bilingual in [language]
- Multilingual
- Problem-solving
- Customer-focused
- Communication skills
Languages
English
Upper intermediate
French
Upper intermediate
creol
Native
Timeline
Postal Customer service
Chronopost
06.2023 - 12.2024
Customer service representative
Dominate clothing
01.2023 - 05.2023
Model
Ally Entertainment
11.2019 - 12.2022
GCSEs - Maths,English,French,French Literature,Art,Accounting
Labourdonais College
01.2015 - 11.2019
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