Donia Dick
Crawley,West Sussex
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Summary
Motivated and proactive individual with good knowledge of customer service techniques and best practices. Friendly communicator, comfortable in fast-paced environments. Seeking opportunity to expand management skills within company supporting professional development.
Work history
Postal Customer service
Chronopost
2023.06 - 2024.12
- Recorded information about inquiries and complaints within internal database.
- Used customer relationship management software to record detailed notes..
- Responded to customer requests with friendly, knowledgeable service and support.
Customer service representative
Dominate clothing
Mauritius
2023.01 - 2023.05
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Implemented customer follow up to uphold service standards.
- Applied conflict management to stressed and concerned customers.
- Obtained feedback from customers to improve service experience.
Model
Ally Entertainment
Mauritius
2019.11 - 2022.12
- Showcased clothing, jewellery and accessories to increase sales.
- Travelled to studios and set locations, arriving ahead of time and prepared for shoots.
- Amplified reach and impact of modelling assignments through social media.
- Cooperated with stylists, designers and hair and make-up artists to fulfil project brief.
Education
GCSEs - Maths,English,French,French Literature,Art,Accounting
Labourdonais College
Mauritius 2015.01 - 2019.11
Skills
- Customer care
- Customer experience
- Bilingual in [language]
- Multilingual
- Problem-solving
- Customer-focused
- Communication skills
Languages
English
Upper intermediate
French
Upper intermediate
creol
Native
Timeline
Postal Customer service
Chronopost
2023.06 - 2024.12
Customer service representative
Dominate clothing
2023.01 - 2023.05
Model
Ally Entertainment
2019.11 - 2022.12
GCSEs - Maths,English,French,French Literature,Art,Accounting
Labourdonais College
2015.01 - 2019.11