Donata Miseviciute
Ramsgate,United Kingdom
Summary
Organized professional with strong time management and customer service expertise. Proven ability to communicate effectively and resolve complaints while maintaining guest satisfaction. Knowledgeable in health and food service regulations, with proficiency in Microsoft Office, accounting software, and logistical planning. Aiming to utilize IT skills to improve operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Transport operator
Fowler Welch
Teynham, Kent
2024.06 - Current
- Ensured compliance with legal requirements to prevent penalties from regulatory bodies.
- Promoted safety culture among drivers, reducing accidents and injuries.
- Managed emergency situations effectively, minimising service disruptions.
- Implemented cost-saving measures that significantly enhanced profitability goals.
- Planned effective utilisation of drivers, vehicles, and subcontractors across all company sites.
- Monitored driver environments to Ensure safety and adherence to hours regulations.
- Liaised with retail department to optimise fleet utilisation and resolve delivery issues.
- Conducted investigations into accidents and performance-related issues.
Team Leader
Integrated Service Solutions LTd
Teynham, Kent
2022.12 - 2024.06
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Effectively organised staff placement per shift with zero error rate.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Diagnosed and repaired process and machinery faults.
- Fostered positive employee relationships through communication, training and coaching.
- Resolved employee relations issues and navigated disciplinary proceedings.
Production Line Leader
Integrated Service Solutions LTd
Teynham, Kent
2021.09 - 2022.12
- Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
- Independently operated production line equipment.
- Operated various machinery to produce and store products.
- Input production data onto internal database.
- Accurately labelled and packaged items.
- Optimised 5 machinery usage for better productivity rates.
- Directed 10 -20 staff training to enhance skill sets.
- Developed production schedules that balanced urgency and capacity constraints effectively.
Nights Production Administrator
Integrated Service Solutions LTd
Teynham, Kent
2020.11 - 2021.05
- Generate Serial Shipping Container Codes (SSCCs) for all loads
- Process around 100 purchase orders
- Receive deliveries and returns and reconcile delivery notes with purchase orders
- Generate load builder
- Generate 60 - 100 delivery notes and manifests
- Update customer's inventory management systems
- Support and assist picking team with queries and resolution
- Greet inbound and outbound divers and direct to correct bays as required
- Update sales orders
- Communicate with market team and third-party sellers and buyers
- Control class 2 and class 3 stock
- Liaise with Sales team and Production
- Updated company software regularly to keep up with technological advancements in industry.
- Tracked inventory levels, ensuring adequate stock for seamless production flow.
Conference and Event Coordinator
UAB Villon
Vilnius, Lithuania
2018.09 - 2020.10
- Organised 3-5 per day corporate events, including luncheons and dinners, conferences and special events
- Maintained close communication with couples to achieve wedding goals and mitigate service issues
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Liaising with other departments about customer requirements.
- Enhanced client relations by managing and executing high-end corporate events.
- Liaised with suppliers, ensuring timely delivery of materials for events.
Accounts Assistant
IMG Numeri
Vilnius, Lithuania
2018.03 - 2018.08
- Gathered all banking transactions via statements, recorded activity in excel format and reconciled balances
- Posted financial data in Excel spreadsheets and managed inventory
- Tracked employee time and attendance for payroll
- Reconciled all expenses and accounts, including company credit cards and expense accounts
- Prepared 5 - 10 payroll reports and examined payroll register to detect errors and improve accounting accuracy
- Provided administrative support to finance team for seamless operations.
- Assisted senior accountant for audit preparation.
- Assisted in monthly closings, ensured timely completion of tasks.
Waitress Supervisor
Miesto restoranai UAB
Vilnius, Lithuania
2016.02 - 2018.02
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
- Calculated charges, issued bills and collected payments
- Checked on guests to ensure satisfaction with each food course and beverages
- Delivered exceptional service by greeting and serving 20-40 customers in timely, friendly manner
- Adhered to quality expectations and standards.
- Improved team efficiency through implementation of new scheduling system.
Housekeeping Cleaner
Arora Hotel Heathrow
Hounslow
2015.05 - 2015.09
- Maintained flexible working patterns to accommodate customer needs effectively.
- Interacted professionally with residents to uphold excellent service standards.
- Disposed of rubbish and recyclables daily, preventing waste accumulation.
- Ensured around 40 client satisfaction by providing high-quality cleaning services at all times.
Sales Assistant
Maxima
Palanga, Lithuania
2013.06 - 2014.09
- Addressed customer inquiries to facilitate decision-making and reduce hesitation.
- Processed product returns efficiently, ensuring customer satisfaction.
- Accepted cash, cheque, card, and mobile payments accurately.
- Assisted with cleaning duties to uphold store presentation and hygiene standards.
- Provided courteous service, offering helpful advice tailored to customer needs.
- Fostered relationships with around 300 customers per day to enhance loyalty and retention.
- Maintained current knowledge of store sales, payment policies, and security standards.
Education
Bachelor degree in Economics - Economics engineering
Vilnius Gediminas Technical university
Vilnius Lithuania07.2018
Bachelor of Business Administration - Business manager
ICN Business School
Nancy, France12.2016
Bachelor of Business - Marketing
University of Northampton
London 2023.09 -
Foundation Degree in Arts - Violinist
Panevezys Music School
Panevezys, Lithuania06.2011
Skills
- Excellent time management
- Highly organised
- Faultless communication and telephone skills
- Handling complaints and liaising with quest
- Good attention to detail
- Strong organisational
- Adaptable to new situations
IT SKILLS
- Microsoft Office - Excel, PowerPoint, MC Word, Outlook
- Electronic Cash Register - R-keeper, Micros
- Accounting - Navision
- Production - Prophet
- GPS Navigation -ISOTRAK / Microlise systems
- Order tracking - ESP
- Logistical planning - Tesco / JS / Morrison build and match ASN's
Accomplishments
Top Achiever award - Marketing communications, 2025 (UONL).
Certification
Mental Health First Aider - MHFA England, 2024.
Additional Information
- Category AM / B1 / B from 2013
Languages
English
Intermediate
Lithuanian
Intermediate
Russian
Beginner
Timeline
Transport operator
Fowler Welch
2024.06 - Current
Bachelor of Business - Marketing
University of Northampton
2023.09 -
Team Leader
Integrated Service Solutions LTd
2022.12 - 2024.06
Production Line Leader
Integrated Service Solutions LTd
2021.09 - 2022.12
Nights Production Administrator
Integrated Service Solutions LTd
2020.11 - 2021.05
Conference and Event Coordinator
UAB Villon
2018.09 - 2020.10
Accounts Assistant
IMG Numeri
2018.03 - 2018.08
Waitress Supervisor
Miesto restoranai UAB
2016.02 - 2018.02
Housekeeping Cleaner
Arora Hotel Heathrow
2015.05 - 2015.09
Sales Assistant
Maxima
2013.06 - 2014.09
Bachelor degree in Economics - Economics engineering
Vilnius Gediminas Technical university
Bachelor of Business Administration - Business manager
ICN Business School
Foundation Degree in Arts - Violinist
Panevezys Music School