Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic
Donata Miseviciute

Donata Miseviciute

Ramsgate,United Kingdom

Summary

Organized professional with strong time management and customer service expertise. Proven ability to communicate effectively and resolve complaints while maintaining guest satisfaction. Knowledgeable in health and food service regulations, with proficiency in Microsoft Office, accounting software, and logistical planning. Aiming to utilize IT skills to improve operational efficiency in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work history

Transport operator

Fowler Welch
Teynham, Kent
06.2024 - Current
  • Ensured compliance with legal requirements to prevent penalties from regulatory bodies.
  • Promoted safety culture among drivers, reducing accidents and injuries.
  • Managed emergency situations effectively, minimising service disruptions.
  • Implemented cost-saving measures that significantly enhanced profitability goals.
  • Planned effective utilisation of drivers, vehicles, and subcontractors across all company sites.
  • Monitored driver environments to Ensure safety and adherence to hours regulations.
  • Liaised with retail department to optimise fleet utilisation and resolve delivery issues.
  • Conducted investigations into accidents and performance-related issues.

Team Leader

Integrated Service Solutions LTd
Teynham, Kent
12.2022 - 06.2024
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Effectively organised staff placement per shift with zero error rate.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Diagnosed and repaired process and machinery faults.
  • Fostered positive employee relationships through communication, training and coaching.
  • Resolved employee relations issues and navigated disciplinary proceedings.

Production Line Leader

Integrated Service Solutions LTd
Teynham, Kent
09.2021 - 12.2022
  • Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
  • Independently operated production line equipment.
  • Operated various machinery to produce and store products.
  • Input production data onto internal database.
  • Accurately labelled and packaged items.
  • Optimised 5 machinery usage for better productivity rates.
  • Directed 10 -20 staff training to enhance skill sets.
  • Developed production schedules that balanced urgency and capacity constraints effectively.

Nights Production Administrator

Integrated Service Solutions LTd
Teynham, Kent
11.2020 - 05.2021
  • Generate Serial Shipping Container Codes (SSCCs) for all loads
  • Process around 100 purchase orders
  • Receive deliveries and returns and reconcile delivery notes with purchase orders
  • Generate load builder
  • Generate 60 - 100 delivery notes and manifests
  • Update customer's inventory management systems
  • Support and assist picking team with queries and resolution
  • Greet inbound and outbound divers and direct to correct bays as required
  • Update sales orders
  • Communicate with market team and third-party sellers and buyers
  • Control class 2 and class 3 stock
  • Liaise with Sales team and Production
  • Updated company software regularly to keep up with technological advancements in industry.
  • Tracked inventory levels, ensuring adequate stock for seamless production flow.

Conference and Event Coordinator

UAB Villon
Vilnius, Lithuania
09.2018 - 10.2020
  • Organised 3-5 per day corporate events, including luncheons and dinners, conferences and special events
  • Maintained close communication with couples to achieve wedding goals and mitigate service issues
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Liaising with other departments about customer requirements.
  • Enhanced client relations by managing and executing high-end corporate events.
  • Liaised with suppliers, ensuring timely delivery of materials for events.

Accounts Assistant

IMG Numeri
Vilnius, Lithuania
03.2018 - 08.2018
  • Gathered all banking transactions via statements, recorded activity in excel format and reconciled balances
  • Posted financial data in Excel spreadsheets and managed inventory
  • Tracked employee time and attendance for payroll
  • Reconciled all expenses and accounts, including company credit cards and expense accounts
  • Prepared 5 - 10 payroll reports and examined payroll register to detect errors and improve accounting accuracy
  • Provided administrative support to finance team for seamless operations.
  • Assisted senior accountant for audit preparation.
  • Assisted in monthly closings, ensured timely completion of tasks.

Waitress Supervisor

Miesto restoranai UAB
Vilnius, Lithuania
02.2016 - 02.2018
  • Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
  • Calculated charges, issued bills and collected payments
  • Checked on guests to ensure satisfaction with each food course and beverages
  • Delivered exceptional service by greeting and serving 20-40 customers in timely, friendly manner
  • Adhered to quality expectations and standards.
  • Improved team efficiency through implementation of new scheduling system.

Housekeeping Cleaner

Arora Hotel Heathrow
Hounslow
05.2015 - 09.2015
  • Maintained flexible working patterns to accommodate customer needs effectively.
  • Interacted professionally with residents to uphold excellent service standards.
  • Disposed of rubbish and recyclables daily, preventing waste accumulation.
  • Ensured around 40 client satisfaction by providing high-quality cleaning services at all times.

Sales Assistant

Maxima
Palanga, Lithuania
06.2013 - 09.2014
  • Addressed customer inquiries to facilitate decision-making and reduce hesitation.
  • Processed product returns efficiently, ensuring customer satisfaction.
  • Accepted cash, cheque, card, and mobile payments accurately.
  • Assisted with cleaning duties to uphold store presentation and hygiene standards.
  • Provided courteous service, offering helpful advice tailored to customer needs.
  • Fostered relationships with around 300 customers per day to enhance loyalty and retention.
  • Maintained current knowledge of store sales, payment policies, and security standards.

Education

Bachelor degree in Economics - Economics engineering

Vilnius Gediminas Technical university
Vilnius Lithuania
07.2018

Bachelor of Business Administration - Business manager

ICN Business School
Nancy, France
12.2016

Bachelor of Business - Marketing

University of Northampton
London
09.2023 -

Foundation Degree in Arts - Violinist

Panevezys Music School
Panevezys, Lithuania
06.2011

Skills

  • Excellent time management
  • Highly organised
  • Faultless communication and telephone skills
  • Handling complaints and liaising with quest
  • Good attention to detail
  • Strong organisational
  • Adaptable to new situations

IT SKILLS

  • Microsoft Office - Excel, PowerPoint, MC Word, Outlook
  • Electronic Cash Register - R-keeper, Micros
  • Accounting - Navision
  • Production - Prophet
  • GPS Navigation -ISOTRAK / Microlise systems
  • Order tracking - ESP
  • Logistical planning - Tesco / JS / Morrison build and match ASN's

Accomplishments

    Top Achiever award - Marketing communications, 2025 (UONL).

Certification

Mental Health First Aider - MHFA England, 2024.

Additional Information

  • Category AM / B1 / B from 2013

Languages

English
Intermediate
Lithuanian
Intermediate
Russian
Beginner

Timeline

Transport operator

Fowler Welch
06.2024 - Current

Bachelor of Business - Marketing

University of Northampton
09.2023 -

Team Leader

Integrated Service Solutions LTd
12.2022 - 06.2024

Production Line Leader

Integrated Service Solutions LTd
09.2021 - 12.2022

Nights Production Administrator

Integrated Service Solutions LTd
11.2020 - 05.2021

Conference and Event Coordinator

UAB Villon
09.2018 - 10.2020

Accounts Assistant

IMG Numeri
03.2018 - 08.2018

Waitress Supervisor

Miesto restoranai UAB
02.2016 - 02.2018

Housekeeping Cleaner

Arora Hotel Heathrow
05.2015 - 09.2015

Sales Assistant

Maxima
06.2013 - 09.2014

Bachelor degree in Economics - Economics engineering

Vilnius Gediminas Technical university

Bachelor of Business Administration - Business manager

ICN Business School

Foundation Degree in Arts - Violinist

Panevezys Music School

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Donata Miseviciute