Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Don Amila Appuhamy

Store Manager
Boston,Lincolnshire

Summary

An energetic store manager with a wealth of retail setting expertise. Establish and upholds uniform standards to keep employees happy and fulfill performance goals. A vibrant relationship-builder who is well-organized and has good judgement when it comes to maximizing team productivity. Additionally, a Results-oriented retail management expert committed to surpassing business sales targets. Competent at using marketing and financial knowledge to inform well-informed choices about merchandise and purchases. Proactively addressing and resolving issues, streamlining procedures, and interacting with clients to foster a sense of loyalty and increase revenue.

Overview

12
years of professional experience

Work History

Premier Convenience Store
Wisbech

Store Manager
01.2016 - Current

Job overview

  • Supervised guests at front counter, answering questions regarding products.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Costcutter Convenience Store
Wisbech

Supervisor
08.2011 - 12.2015

Job overview

  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

St Peter's College
Negombo, Sri Lanka

High School Diploma
01.2000 - 08.2003

University Overview

University Of Ulster
London

Certificate In Management Practise from Marketing
05.2011 - 08.2013

University Overview

Skills

Relationship building and management

Order management

Team leadership and coaching

Maximizing profitability

Merchandising

Customer Relations

Training and mentoring

Strategic thinker

POS systems

Staff Management

Accurate money handling

Opening and closing procedures

Team Building

Goals and performance

Interests

Playing musical instruments

Sports

Timeline

Store Manager
Premier Convenience Store
01.2016 - Current
Supervisor
Costcutter Convenience Store
08.2011 - 12.2015
University Of Ulster
Certificate In Management Practise from Marketing
05.2011 - 08.2013
St Peter's College
High School Diploma
01.2000 - 08.2003
Don Amila AppuhamyStore Manager