Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Don Amila Appuhamy

Store Manager
Boston,Lincolnshire

Summary

An energetic store manager with a wealth of retail setting expertise. Establish and upholds uniform standards to keep employees happy and fulfill performance goals. A vibrant relationship-builder who is well-organized and has good judgement when it comes to maximizing team productivity. Additionally, a Results-oriented retail management expert committed to surpassing business sales targets. Competent at using marketing and financial knowledge to inform well-informed choices about merchandise and purchases. Proactively addressing and resolving issues, streamlining procedures, and interacting with clients to foster a sense of loyalty and increase revenue.

Overview

12
years of professional experience

Work History

Premier Convenience Store
Wisbech

Store Manager
01.2016 - Current

Job overview

  • Supervised guests at front counter, answering questions regarding products.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Costcutter Convenience Store
Wisbech

Supervisor
08.2011 - 12.2015

Job overview

  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

St Peter's College
Negombo, Sri Lanka

High School Diploma
01.2000 - 2003.08

University Overview

University Of Ulster
London

Certificate In Management Practise from Marketing
05.2011 - 2013.08

University Overview

Skills

Relationship building and management

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Interests

Playing musical instruments

Sports

Timeline

Store Manager
Premier Convenience Store
01.2016 - Current
Supervisor
Costcutter Convenience Store
08.2011 - 12.2015
University Of Ulster
Certificate In Management Practise from Marketing
05.2011 - 2013.08
St Peter's College
High School Diploma
01.2000 - 2003.08
Don Amila AppuhamyStore Manager