DONALD CARL KANYENDA

• Adhering to SLAs
• ITIL Processes awareness and adherence to
• SAP Business One standard support
• Coordinated the migration of SAP Business One version 9 to version 10
• Data integrity and validation checks with both the service provider and the users on the migrated data.
• Fiscalising of A/R invoices with Crystal reports to meet the regulatory requirements.
• Creating new custom A/R invoices as per user requirements.
• Creation of users and role assignment of Users in SAP.
• Supporting the SAP Landscape directory both on-prem and from the cloud and also implementing the SAP browser service.
• Managed the user licence procuring process
• Reviewed the SAP Business One annual licence renewals
• I was also the 1st /2nd &3rd line support of all SAP and other IT issues.
• Escalation of complex SAP challenges to the Service provider.
• Supporting all cloud systems (O365 and MEX)
• Managed the GravityZone Endpoint security, DNS, DHCP,TCP/IP, and firewalls
• Managed monitored and attended to network issues.
• Provided mentorship and training to team members and staff
• Project management.
• Managing the IT department and reporting to the HOD.
• Handling tickets/requests
• Performed root cause analysis.
• Troubleshoot technical issues
• Defined processes and ensured processes are adhered to.
• Overseer of the successful completion of systems installation, configuration, and migration.
• Built and configured test environments for all systems as per user requirements.
• Strategized backup plan and test plan for a failure scenario.
• Recommending new technologies and design changes
• Planned and implemented a Backup/Restoration Strategy for 24x7 operation support
• Implementing patches/upgrades maintain the security level.
• Testing / Auditing/processes as required from time to time.
• Identify Skill gaps and plan for training/knowledge updating.
• Assisting / Planning / Procedure in Data centre consolidation efforts.
• Fibre splicing and maintenance.
• Implementation and support of Microsoft Office 365
• CCTV implementation and administration of cameras and NVRs with Dahua DSS Pro.
• Ensure the smooth functioning of all IT infrastructure.
• Perform H/W & performance tuning and maintenance.
• Day-to-Day reporting analysis tasks
• Vendor coordination & follow-up.
• Developed a test VEEAM and vCenter environment pre go live.

• Planning, organizing, controlling, and evaluating IT and electronic data operations.
• Supporting and maintenance of the organizations ERP and database.
• Automation of system patching and upgrading with Ansible.
• Monitoring the MySQL database perfomances and bug fixing.
• Development of reports and dashboards with Helical Insight business intelligence.
• Created IT systems, policies, and procedures.
• Ensured the security of data, network security, and backup systems.
• Developed and supported the Councils mobile application lifecycles.
• Development and maintenance of the organization’s website.
• Integrated the website with the Paynow payment gateway with both USD and ZWL payments.
• Evaluating the needs of the Council and choosing the most suitable software, hardware, and other IT requirements.
• Developing of the organization’s website and bots.
• Ensured the smooth functioning of all IT infrastructure.
• Managing and monitoring the organization’s cPanel infrastructure.
• Develop an electronic records and file management system.
• Installing and configuring computer hardware, software, systems, networks, printers, scanners
• Planning and undertaking scheduled maintenance upgrades
• Investigating, diagnosing, and solving computer software and hardware faults
• Obtaining replacement or specialist components, fixtures, or fittings
• Designing and producing practitioner professional identity cards
• Liaising with service providers and ensuring that Council gets the best service.

Planning of systems databases

• Planned all system’s databases (Oracle, MySQL,MariaDB & MSSQL) capacity and other resource requirements.
• Managed systems and infrastructures by defining hardware requirements and planning storage capacity for Oracle, Microsoft Server Database, and MySQL databases.
• Planning of the logical storage structure of all systems databases.
• Developed and updated Systems Databases Designs for all databases.
• Creation and updating of the backup and recovery strategy for all systems databases.

Implementing systems databases

• Reviewed planned, designed, built, and implemented database solutions for all technical systems and products for the bank (such as Core Banking System, Enterprise Service Bus, and Square World).
• Managed the Installation of database software for approximately 50-70 databases for systems and products with the Database Administrators.
• Technical lead on ongoing Databases performance tuning and optimization activities based on growth and capacity.
• I was the 3rd line of support on all database issues.
• Reviewed database system monitoring solutions monthly to make sure we achieved high availability and optimum performance.
• Scheduling, and communicating change activities to internal stakeholders in a database environment based on change management procedures.
• Managing Security and Integrity of data.
• Leading Automation of Databases Backup Procedures for submission to the Head of Technology Operations.
• Reviewing and updating Database maintenance procedures monthly and submitting them to the Head of Technology Operations.
• Maintaining the Oracle Exadata storage and ASM filesystem on the Oracle Supercluster.
• Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
• Generated scripts and processes for data integration and maintenance.

Database monitoring and maintenance

• Managed the bank's Oracle Database RAC, Oracle Secure Backup, Oracle Data-guard, and ASM with Oracle Enterprise Manager performance tuning.
• Led database migration project from JBase to Oracle 19c with zero data loss.
• Managed the bank'sMySQL, and Microsoft SQL Server database environments and performance tuning.
• Minimized memory issues for all databases by modifying configuration parameters.
• Reviewed Systems uptime reports daily and took corrective action where required.
• Conducted user training on database systems, developing and implementing user-friendly training materials to enhance understanding.
• Automated scripts to perform database backups for improved efficiency and reduced error rate.
• Reviewed and signed off daily database backups for all databases.
• Reviewed and updated the capacity plan, backup, and recovery procedure manuals/processes quarterly.
• Signed off restoration tests for critical database systems.
• Patched production database environments in line with the patch and change management policy to meet system performance KPIs.
  Managed and implemented the configuration of database security controls.
• Escalating and working with system vendors on database support.
• Reviewing systems backup logs to achieve compliance with data management, data protection standards, and backup policy.
• Analyzing and summarizing data and trends in capacity usage, response time, and error rates.
• Reviewing and optimizing all queries used to extract reports to guarantee maximum database performance.
• Processed all payments for licensing renewals in line with expiry dates to avoid any penalties or system outages.
• Controlled departmental expenses by monitoring all financial movements as well as usage of resources in the section.

Disaster recovery (DR) and business continuity

• Configured and supported Oracle Data-guard,Oracle Enterprise Manager, MySQL replication, and Oracle Secure Backup.
• Led the restoration of system databases in the event of a disaster.
• Performed High Availability (HA) and Disaster Recovery (DR) management, resulting in significant improvements in data integrity and increased uptime.
• Managing database systems at the DR site to ensure data is replicated across DR Databases.
• Participating in business continuity planning, testing, and evaluation.
• Navigated multiple application-specific interfaces to carry out analysis.
• Facilitated system expansion, modification, and updates.

Infrastructure systems operations

• Supporting Oracle Supercluster M7, IBM servers and Storages, and Tape libraries.
• Managed VMware virtualization infrastructure, including vSphere, vCenter, and ESXi Virtual infrastructure (VMware and Hyper-V).
  Developed and updated installation and configuration procedures for all hardware environments.
• Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software.
• Communicated status updates to affected parties when issues arose.
• Monitored all installed systems and infrastructure for optimized availability levels.
• Researching, analyzing, and benchmarking available systems (Cloud services) against Vendor and Industry practices and submitting reports with recommendations to the Technology Infrastructure and Networks Manager.
• Supported the Active Directory services both on-premise and cloud (Microsoft Azure AD).
• Managed the bank's servers and computers with Microsoft System Center Configuration Manager
  Managed the ESET Endpoint server and antivirus upgrades both on-premise and on the cloud.
• Resolved issues related to operational components for Local Area Networks, Wide Area Networks, and voice systems.
• Uploaded anti-virus security on all servers and personal computers in line with the anti-virus license
• Attended to all issues raised in audit reports and implemented resolutions in areas such as Data Centre systems are within recommended audit standards.
• Supported the bank's Oracle,HP,Dell, IBM,Brocade and EMC hardware infrastructure.
• Liaised with the Networks Engineer regarding common issues on the development of the Infrastructure and Networks plan
• Provisioning the Infrastructure to allow uploading of peripheral systems.
• Engaging with relevant vendors and service providers regarding system technical problems
• Identified possible suitable systems for the Bank and recommended accordingly.
• Servicing and maintaining the Datacenter hardware.

Operating systems performance monitoring

• Analyzed and provided diagnostic & trend analysis reports to the Technology Infrastructure and Networks manager on a weekly basis.
  Supported the bank's Windows server, Linux, and UNIX server environments.
• Monitored server and network performance daily using appropriate monitoring tools (Splunk, Zabbix, and Oracle Enterprise Manager)
  Performed routine maintenance activities, when red flags were raised and when maintenance services highlighted additional actions are required.
• Configured and maintained physical and virtual server environments daily in line with the Infrastructure and Systems Architecture plan
  Monitored storage health status’ for Datastore scaling and maintenance.
• Interfacing with Enterprise Architecture Manager on system development issues
• Designed local & wide area networks of machines and documented all aspects of design including a graphic illustration of the overall architecture
• Provided 2nd and 3rd-level technical support and troubleshooting to internal and external clients.
• Worked closely with customers, internal staff, and other stakeholders to determine the planning, implementation, and integration of system-oriented projects.
• Participated in all phases of the system development life cycle, from requirements analysis through system implementation.
• Monitored existing security infrastructure and recommended improvements including threats & vulnerabilities
• Resolving escalated system queries (Email system, EMS system, domain services)

Business Continuity and disaster recovery

• Performing daily backups, archiving & disaster recovery of systems such as Emails, File servers with VEEAM.
• Testing the Disaster Recovery procedures & updating processes, and policies in line with the ERM plan and advising the Infrastructure and Networks Manager.

• Analyzed, designed, and developed technology platforms and applications that provided timely and accurate information required for decision-making.
• Prepared system development schedules and implemented solutions (timing and sequencing of activities) to meet set deadlines.
• Provided post-implementation support on business systems, platforms, and applications
• Involved in acquiring business application systems and platforms and conveying business requirements to vendors and other external entities.
• Managed and participated in installing, testing, and configuring business systems software.
• Reviewed project life cycle outputs with users and verified compliance with the initial requirements.
• Analyzed business problems and made recommendations on the best ARE solutions to ensure appropriate, effective use and full utilization of up-to-date technology by the organization.
• Monitored the effectiveness and efficiency of the use of the business application services products.
• Troubleshooting and initiating corrective actions to improve performance and /or maintain reliability, security, and integrity of systems.
• Conduct regular resilience audits of the Business application software infrastructure.
• Contributes to the contingency planning function by mapping out the best recovery options for each project area in the event of a disaster.
• Prepared and updated business systems documentation e.g., user and technical manuals, to keep them up to date to enable easy maintenance and enhancements.
• Integrated plans between key systems, conforming to software development best practices and the latest technologies.
• Established a secure integration infrastructure to protect the IT applications infrastructure from security threats.
• Project Planning
• Participating in drawing up contract and service level agreements with vendors, and other departments.
• Participating in drawing up policies and procedures.
• Delivered reliable, high-quality technical support to daily.
• Distilled complex technical information into easily digestible instructions for end-users.
• Tracked computer system and network performance to identify root causes of issues.
• Established and troubleshot network and data communications systems.
• Used Manage Engine to track support tickets and document actions.
• Answered user questions about hardware and software operations to help resolve problems.
• Offered technical advice to programmers and developers to help optimise designs.
• Updated and improved web pages for relevancy and accuracy.

• Communicated status updates to affected parties when issues arose.
• Monitored all installed systems and infrastructure for optimized availability levels.
• Installed and maintained Servers, Storage, Tape Libraries, and SAN hardware from all vendors.
• Diagnosed and troubleshoot challenges with Oracle Support Service.
• Preventative maintenance, repairs, upgrades, and patch deployments on UNIX, Linx, and Windows Servers.
• Resolving support cases; 95% of which will be resolved without escalation.
• Maintaining, troubleshooting, and coordinating the replacement of faulty hardware.
• Involved in the execution of Client Change Requests in a timely manner as planned by the Client.
• Escalated critical issues/outages to Hosting Compute Management as per procedures.
• Provided detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
• Daily reviews and actioning of open cases; updating Operations Management on current cases and their status as appropriate.
• Developed the company website with Asp.net (www.secsyszim.com) Uploading, updating, and maintaining the website online.
• Implemented, administered, and supported the Online Call Logging and Help Desk System
• Problem-solving of server-related network and hardware problems.
• Established technical standards (i.e., setting up infrastructure remote sites as per best practice).
• Skills transfer to other team members and junior engineers.
• A technical leader and focal point in on-site support at some strategic Oracle Sun Microsystems and Windows customers.
• Implemented patch releases for both UNIX and Windows operating systems.
• Designed, set up, and maintained Unix and Windows Server operating systems and testing of changes.
• Capacity plans for the UNIX and Windows environments.
• Implementing security policy standards across all platforms.
• Defined enterprise processes and best practices and tailored to applications.
• Designed and implemented system security and data assurance.
• Resolved issues related to operational components for Local Area Networks, Wide Area Networks, and voice systems.
• Provided 2nd and 3rd-level technical support and troubleshooting to internal and external clients.
• Delivered outstanding helpdesk service and support to customers.
• Implementation and support of Symantec Backup Exec 2012.
• Maintained the SFTP and UNIX file servers.
• Reviewed and maintained the Disaster recovery sites for all our customers.
• Ensured that procedures for seamless cut-over to disaster recovery were up to date.
• Responsible for installing and maintaining backup software and patches.
• Liaising with customers on calls that are channeled through the helpdesk.
• Ensured customer satisfaction before the closure of the call.
• Worked closely with customers, internal staff, and other stakeholders to determine the planning, implementation, and integration of system-oriented projects.
• Installed, configured, tested, and maintained operating systems, application software, and system management tools.
• Reviewed and analyzed security logs to determine and alleviate network threats.
• Built and maintained a network infrastructure consisting of Windows, Linux, and virtual products.