DONABELLA DAYOT

• Delivered personalised care to residents with specific needs and learning disabilities.
• Provided tailored assistance based on unique physical, medical, or emotional requirements.
• Administered medication and tracked appointments, liaising with healthcare professionals.
• Assisted with personal care tasks including bathing, dressing, and hygiene maintenance.
• Supported meal and enteral feeding processes to ensure nutritional needs.
• Facilitated mobility assistance for safe moving, lifting, and transfers.
• Engaged clients in meaningful activities and conversations to encourage social interaction.
• Monitored health conditions, reporting changes to nurses and maintaining documentation.

• Handling inside sales activities from Inbound and Outbound calls for IT hardware industry
• Establish, nurture, and grow share of wallet with the account list as account manager and acquire new accounts
• Build future pipeline and comprehend customer buying power and trend
• Provide feedback on market competition, pricing and etc
• Prepares reports by collecting, analysing, and summarizing information
• Contributes to team effort by accomplishing related results as needed

• Administered medication and monitored vital signs as directed by healthcare professionals.
• Coordinated with healthcare professionals and family members to ensure continuity of care.
• Accompanied patient to appointments for ongoing support and communication.
• Provided daily assistance with activities of daily living such as bathing and dressing.

Delivered exceptional support experiences to users.

Evaluated customer supportability and provided comprehensive service care.

Assisted potential users through tailored product recommendations and onboarding support via email.

Drove growth in Philippines SMB market by managing end-customer relationships.

Developed sales opportunities through targeted outbound calls and emails.

Collaborated with sales teams to finalise deals after identifying opportunities.

Cultivated strong relationships with customers and partners to enhance account retention.

Administered business operations for assigned accounts, acting as primary contact.

Executed venue setup and business planning while recruiting, training, and supervising staff.

Managed menu planning, budget allocation, and supply ordering alongside stock level oversight.

Secured high-quality live band musicians and entertainers for weekend events.

Tracked financial statistics to evaluate and improve overall profitability.

Collaborated with customers, employees, suppliers, licensing authorities, and sales representatives.

Logged customer interactions in CRM systems and executed follow-up tasks efficiently.

Delivered consistent, high-quality customer service across various communication channels.

Ensured accurate representation of customer brands during all interactions.

Maintained extensive knowledge of supported products and procedures to facilitate assistance.

Provided technical expertise on Google Apps for Work, resolving issues with Calendar, Classroom, and Drive.

Collaborated with Googlers to devise technical solutions for complex customer problems.

Diagnosed and resolved issues related to Google Domain Registration and Google Apps Admin console.

Created support tickets while documenting inquiries and summarising resolutions for follow-ups.

Assisted customers in troubleshooting technical issues related to broadband, email, Mio TV, and VOIP.

Educated customers on services to enhance understanding and usage.

Collaborated with team and leader to achieve daily targets while adhering to SOPs and KPIs.

• Ensured customer satisfaction during each interaction through effective communication.

• Facilitated activities of daily living to enhance client comfort and independence.
• Organised recreational activities to promote engagement and well-being.
• Provided companionship to support emotional health.
• Assisted with medication reminders to ensure adherence to treatment plans.

• Assist patients with daily living activities, including bathing, grooming, and dressing.
• Assist with mobility and physical exercises to maintain strength and flexibility.
• Administer nebuliser when needed.
• Help in light housekeeping tasks, including laundry, and general tidying.