
Experienced IT Support professional with 10+ years delivering first and second line support in fast-paced, technical environments. Strong troubleshooting and problem-solving skills with deep understanding of systems, processes, and user needs. Proven ability to manage high volumes of support requests, provide excellent customer service, and support Microsoft-based environments. Skilled in handling incidents, prioritising workloads, and delivering clear technical guidance to users at all levels.
BP awarded Rover Scout.