Don Amila Appuhamy
Mansfield, Nottingham,United Kingdom
Summary
Results-oriented individual with a commitment to overcoming challenges through structured and systematic methods. Demonstrated leadership in managing major projects and fostering team collaboration. Engaged in community service through the Little Flower Center for Special Education and various fundraising efforts. Recognized for motivational leadership that inspires team success.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Store Manager / Retail
MSP RETAIL LTD
Wisbech, Cambridgeshire
12.2016 - Current
- Maintained clean and well-organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety, and developed a training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Supervisor
MSP RETAIL LTD
Wisbech, Cambridgeshire
12.2014 - 12.2016
- Maintained clean and well-organised production areas to avoid violations, or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management, and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety, and developed a training manual for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Sales Assistant
MSP RETAIL LTD
Wisbech, Cambridgeshire
08.2011 - 12.2014
- Supervised guests at front counter, answering questions regarding products
- Approved regular payroll submissions for employees
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Rotated merchandise and display
Assistant Branch Manager
Ceylinco Development Bank
Negombo, Sri Lanka
05.2008 - 03.2010
- Drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operations.
- Managed daily operations within the branch, overseeing staff performance and customer service standards.
- Reviewed loan applications to deliver on company targets.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Branch Administrator
Ceylinco Insurance PLC
Negombo, Sri Lanka
03.2006 - 05.2008
- Cultivated and developed portfolio of clientele, securing strong base of loyal business relationships.
- Assisted in recruitment processes, conducting interviews to build a strong team.
- Administered payroll for branch staff, processing payments accurately and on time.
- Networked within business community, attending events to position company and drive new business.
- Delivered presentations to staff on policy updates, ensuring widespread understanding.
- Monitored financial transactions, ensuring accuracy in processing and adherence to regulatory requirements.
- Reported successes, failures and new plans to governing body to guide decision-making.
Marketing Executive
Ceylinco Insurance PLC
Colombo, Sri Lanka
01.2005 - 03.2006
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Maximised outreach by implementing marketing strategies to grow customer base.
- Coordinated with sales teams to create promotional materials and sales collateral tailored to target audiences.
- Managed PR activities, fostering positive relationships with key industry influencers and media representatives.
- Designed high impact presentations for senior management meetings enabling informed decision making.
- Maintained consistent brand messaging across multiple channels ensuring uniformity in communication and visual style.
Education
A level - Business Studies (Credit), General English (Credit), Economics (Credit), Accounts (Credit)
St Peter's College
Skills
- Customer Service
- Product Knowledge
- Technical Advice
- Payment Handling
- Order Management
- Stock Management
- Loss Prevention
- Sales Leadership
- Sales Growth
- Financial Target Achievement
- Insurance Provision
- Business Development
- Account Management
- Till Operation
- Stock Rotation
- Cash Handling
Certification
Certificate In Management Practice: Marketing, University Of Ulster, 2013-08-01
Languages
English
Upper intermediate
Sinhalese
Native
Timeline
Store Manager / Retail
MSP RETAIL LTD
12.2016 - Current
Supervisor
MSP RETAIL LTD
12.2014 - 12.2016
Sales Assistant
MSP RETAIL LTD
08.2011 - 12.2014
Assistant Branch Manager
Ceylinco Development Bank
05.2008 - 03.2010
Branch Administrator
Ceylinco Insurance PLC
03.2006 - 05.2008
Marketing Executive
Ceylinco Insurance PLC
01.2005 - 03.2006
A level - Business Studies (Credit), General English (Credit), Economics (Credit), Accounts (Credit)
St Peter's College
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