Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
Generic

Dominique Freemantle

London

Summary

A highly skilled professional with expertise in organisational skills, planning and prioritisation, problem-solving, and interpersonal communication. Demonstrates patience and flexibility in dynamic environments, ensuring effective collaboration and successful outcomes. Committed to leveraging these competencies to drive strategic goals and enhance team performance.

Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work history

Student Aid Officer

AA School of Architecture
06.2022 - 07.2025
  • Evaluated and verified financial information submitted by students and families.
  • Awarded financial aid to eligible students in accordance with programme guidelines.
  • Assisted students in completing financial aid applications and forms.
  • Counselled students and families on managing educational expenses.
  • Conducted financial aid presentations and workshops for students and families.
  • Monitored and adjusted financial aid awards throughout academic year.
  • Collaborated with departments to ensure compliance with regulations.
  • Maintained accurate and confidential financial aid records and databases.

Senior Programme Administrator

University of Reading
09.2018 - 06.2022
  • Provided daily advice and support to colleagues, enhancing team effectiveness.
  • Acted as escalation point for programme-related issues, assisting Programme Administrators.
  • Utilised initiative to resolve issues promptly, guiding staff on handling student queries.
  • Collaborated with other administrators to identify and promote best practices in processes.
  • Coordinated administration of examination processes in partnership with Examinations Office.
  • Served as first point of contact for full-time UG and PG students, addressing information requests efficiently.
  • Functioned as Disability Representative for ICMA Centre, supporting students' needs for examinations.
  • Trained new staff, conducted interviews, and identified improvement areas within the team.

Team Manager

Berkshire Health NHS Trust
01.2017 - 09.2018
  • Secured managerial role within NHS Trust, enhancing operational effectiveness.
  • Managed a team of 8 staff, developing rotas for optimal telephone coverage.
  • Approved and scheduled annual leave to ensure adequate staffing levels.
  • Acted as initial contact for team regarding contract disputes and personal matters.
  • Leveraged prior experience to support self-referral processes effectively.
  • Administered training for new team members, ensuring compliance with NHS regulations.

Education

GCSEs -

Blessed Hugh Faringdon
Reading
09.1995 - 06.2000

A-Levels -

The Henley College
Henley on Thames, Oxfordshire
09.2000 - 06.2003

NVQ Level 3 - Counselling

Bracknell and Wokingham College
Bracknell, Bracknell Forest
09.2020 - 06.2022

Skills

Organisational skills Planning and prioritisation

Problem-solving

Interpersonal communication

Patience and flexibility

Custom

I enjoy socialising with friends and family and gaining new experiences and perspective through travelling.

Affiliations

  • Yoga
  • Community
  • Films

Timeline

Student Aid Officer

AA School of Architecture
06.2022 - 07.2025

NVQ Level 3 - Counselling

Bracknell and Wokingham College
09.2020 - 06.2022

Senior Programme Administrator

University of Reading
09.2018 - 06.2022

Team Manager

Berkshire Health NHS Trust
01.2017 - 09.2018

A-Levels -

The Henley College
09.2000 - 06.2003

GCSEs -

Blessed Hugh Faringdon
09.1995 - 06.2000

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Dominique Freemantle