DOMINIKA WOJNAROWSKA
Falkirk
Summary
A highly motivated, reliable, and hardworking individual who is creative and innovative with the ability to consistently work to tight deadlines while driving customer service excellence. I have excellent communication skills and have applied myself across various complex and dynamic areas within the public and private sectors. Accessing, identifying and developing key personnel to effectively leading and managing a team to deliver a service. Providing high levels of client engagement and working to deadlines with the ability to delegate workloads and take responsibility to ensure the effective delivery of workloads. My aim is to utilise my knowledge and skills to progress and advance my career.
Overview
10
10
years of professional experience
2025
2025
years of post-secondary education
Work history
Trainee Paraplanner and Office Manager
Throp Financial Planning
Linlithgow
01.2025 - 07.2025
- Maintain client files in both paper and digital format, in line with GDPR
- Organise and update client contact records using internal systems (e.g. Intelliflo)
- Handle inbound and outbound communications, logging leads and forwarding enquiries
- Prepare and review client files, Letters of Authority, and documentation for meetings
- Liaise with providers to obtain and track policy information and applications
- Arrange client servicing meetings, upload review updates, and record correspondence
- Monitor and improve team workflow and productivity using CRM reports
- Deliver on-the-job training and support new starters, identifying skill gaps
- Ensure CPD logs are updated, manage personal development, and assist in recruitment
- Coordinate document reviews, file audits, and ensure staff compliance with updates
- Take part in business processing, application submissions, and reporting
- Monitor compliance, delays, and provide feedback and follow-ups to clients and advisers
Team Leader
Bakkavor
Bo'ness
01.2021 - 12.2024
- Managed team performance, staffing, and development
- Maintained KPIs and ensured target forecasting
- Oversaw payroll, accounts payable/receivable, reconciliations, and financial reporting
- Used SAGE system for accounts management and analysis
- Tracked and analysed team data and performance metrics
- Delivered internal training and performance reviews
Team Leader
AAH Pharmaceuticals
Glasgow
02.2015 - 12.2020
- Managed staff and work targets in a fast-paced distribution environment
- Led shift operations in PK/A-frame area with stock and system controls
- Solved issues quickly while keeping health and safety standards high
- Supported staff development and training programmes
Gym & Fitness Instructor
Fit for Less
Glasgow South
11.2017 - 06.2018
- Delivered group and individual fitness sessions
- Tracked BMI and supported members’ progress
- Promoted gym activities and administered first aid when needed
Education
HND - Accounting
Forth Valley College
Level 2 Gym and Fitness Instructor - undefined
Glasgow Clyde College
Skills
- Office and Team Management
- Staff Training & Development
- CRM and Workflow Systems (Intelliflo)
- Client Engagement & Communication
- CPD Monitoring and Reporting
- Financial Reporting & Reconciliations
- SAGE Accounting Systems
- Data Analysis and Forecasting
- Microsoft Office Suite
- Recruitment Support
Languages
Polish
English
Timeline
Trainee Paraplanner and Office Manager
Throp Financial Planning
01.2025 - 07.2025
Team Leader
Bakkavor
01.2021 - 12.2024
Gym & Fitness Instructor
Fit for Less
11.2017 - 06.2018
Team Leader
AAH Pharmaceuticals
02.2015 - 12.2020
Level 2 Gym and Fitness Instructor - undefined
Glasgow Clyde College
HND - Accounting
Forth Valley College
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