Dominika Ramos
Southampton,HAMPSHIRE
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer service assistant
Moto Hospitality
Winchester, Hampshire
07.2019 - 11.2024
- Advised customers on availability, pricing and location of products.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Barista
Costa Coffee
Rzeszów, podkarpackie
02.2018 - 06.2018
- Studied and re-designed processes to improve quality of coffee and cafe products.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Education
Magister - Food technology and nutrition
University of Rzeszów
Poland 02.2018 - 06.2019
Inżynier - Food technology and nutrition
University of Rzeszów
Poland 10.2014 - 02.2018
Skills
- Cash handling
- Customer Service
- Customer relations
- Complaint management
- Sales techniques
- Quality Control
- Stock management
- Conflict Resolution
Languages
English
Advanced
Affiliations
- sport, travelling, personal development
Certification
TQUK Level 2 Certificate in Understanding Nutrition and Health (RQF) (2021)
TQUK LEvel 2 Certificate in Allergy Awareness (2021)
European Social Found
Internal Auditor of the Food Safety Management System ISO 22000 (2019)
European Social Found
Food Safety and Quality Management Systems Manager (2018)
European Social Found
Strategic Business Simulation (2017)
References
References available upon request.
Timeline
Customer service assistant
Moto Hospitality
07.2019 - 11.2024
Barista
Costa Coffee
02.2018 - 06.2018
Magister - Food technology and nutrition
University of Rzeszów
02.2018 - 06.2019
Inżynier - Food technology and nutrition
University of Rzeszów
10.2014 - 02.2018
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