I thrive on creating engaging learning experiences that empower individuals to reach their full potential. With a passion for coaching and managing teams, I excel in cultivating environments where adaptability and innovation flourish. My approach centers on content curation, ensuring that every learning initiative is not only impactful but also tailored to meet organizational goals effectively. I am dedicated to leveraging cutting-edge methods and technologies to foster continuous growth and development, driving meaningful change within the learning landscape.
Hi, I’m
Dominika Mendel
Summary
Overview
19
years of professional experience
2
Certifications
3
Languages
Work History
Kyndryl UK Limited
Senior Learning Facilitator
11.2021 - Current
Job overview
- Designed, developed, and executed comprehensive training programs tailored to the needs of a global workforce.
- Conducted dynamic and interactive training sessions across multiple formats (in-person, virtual, and hybrid) to cater to diverse learning preferences with average NPS score over 90%.
- Supported global training needs assessments to identify skill gaps and develop targeted learning solutions.
- Managed and promoted 3rd party learning contents (e.g. Percipio)
- Worked closely with global stakeholders to understand business needs, align training initiatives with organizational goals, and ensure stakeholder buy-in.
- Adapted training content to suit cultural and regional differences, ensuring relevance and engagement for a global audience.
- Leveraged advanced learning technologies and platforms to enhance the learning experience and facilitate remote training.
- Fostered a culture of continuous improvement by regularly updating training materials and incorporating feedback from participants and stakeholders.
- Provided mentorship, coaching and professional development opportunities for the learning and development team, fostering growth and expertise.
- Supported organizational cultural transformation initiatives by developing and delivering training programs that facilitate smooth transitions.
IBM GSDC Polska Sp. z o.o
Leadership Education Partner
10.2019 - 10.2021
Job overview
- Aligned training programmes with corporate objectives, meeting established metrics to drive growth.
- Designed high quality training strategies to deliver key learning outcomes relating to Leadership Development for first and second-line managers
- Delivered targeted and blended learning solutions by increasing accessibility of virtual and in-person training opportunities.
- Planned and facilitated continuous hands-on training and talent development for 300+ managers, using expertise of people management, people skills and coaching.
- Monitored success and progress of leadership team and provided additional assistance in areas requiring improvement.
- Reviewed training materials and curriculum to verify alignment with company standards and industry advancements.
- Cultivated inclusive and engaging learning environment to deliver comprehensive training programmes.
- Worked with HR to evaluate training requirements, building internal Leadership development strategies and schedule onboarding sessions for new and aspiring managers.
- Optimised quality of training content by incorporating input from subject matter experts.
IBM GSDC Polska Sp. z o.o
Service Delivery Manager
08.2017 - 09.2019
Job overview
- Enabled smooth running of day-to-day operations for two accounts by managing and maintaining a open communication with customer and delivery teams (AIX/UNIX, WINTEL, SAP).
- Sought customer feedback regularly, identifying areas of improvement and sharing with team.
- Enforced ITIL practices to offer best service
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Upheld service compliance, verifying provided services were thoroughly documented, audited and regularly improved upon.
- Oversaw team of 10 to plan and deliver activities that constantly met and exceeded customer SLAs.
- Monitored incident and change lists, ensuring all tickets were handled in accordance with service standards.
- Championed organisational values to instil sense of loyalty and community.
BUR Services, IBM GSDC Polska Sp. z
Functional Manager
04.2016 - 07.2017
Job overview
- Directed day-to-day operations of a 40+ team in a European project
- Ensured timely delivery of Backup & Recovery (BUR) services within SLAs and KPIs
- Cultivated strong relationships with customer representatives
- Generated comprehensive daily, weekly, and monthly delivery status reports
- Coordinated communication among customers, management, and Business-As-Usual (BAU) teams
- Spearheaded service improvement initiatives for BUR services
- Managed multiple delivery priorities and project timelines
- Collaborated with people managers to identify hiring and development needs for the delivery team
- Lead collaboration with Service Management (SM) teams, including DPEs, SAMs, and SILs
- Troubleshooted and resolving problems to achieve optimal solutions
IBM GSDC Polska Sp. z o.o
First Line Manager
04.2012 - 04.2016
Job overview
- Lead a team of 30 IT professionals specialising in storage, backup, and recovery solutions, ensuring high performance and continuous improvement.
- Overseen the planning, execution, and delivery of storage and backup services to meet client requirements and service level agreements (SLAs).
- Managed team performance through regular reviews, providing constructive feedback, and identifying opportunities for professional development.
- Coordinated with other departments to align storage and backup solutions with broader IT infrastructure and business goals.
- Ensured adherence to industry standards, regulatory requirements, and best practices in data management and protection.
- Handled resource allocation, workload distribution, and capacity planning to maintain optimal team efficiency and service delivery.
- Draw innovation and continuous improvement in storage and backup services through research, training, and the adoption of new technologies.
- Reported on team performance, project status, and service metrics to senior management and customer, recommending improvements where necessary.
- Championed development of new services to improve operational output and meet KPIs.
Microsoft Polska Sp. Z o. o.
Manager of Content Operations Team, Department Manager
11.2007 - 03.2012
Job overview
- Lead a team of 20 professionals responsible for managing content on a product comparison webpage across Europe, ensuring high-quality and engaging content.
- Oversaw the creation, editing, and updating of product content to maintain accuracy, relevance, and competitiveness.
- Coordinated with cross-functional teams, including marketing, SEO, and product management, to enhance content visibility and performance.
- Monitored content performance metrics, analyzing data to identify trends, and implementing improvements to optimize user engagement and conversion rates.
- Managed team performance through regular reviews, providing feedback, and facilitating professional development opportunities.
- Ensured compliance with local regulations, industry standards, and best practices in content management and digital marketing.
- Resolved content-related issues and challenges, providing guidance and support to the team to ensure consistent quality and output.
- Reported on content management activities, performance metrics, and strategic initiatives to senior management, recommending improvements where necessary.
Freshtex Textile Finishing Polska Sp. Z o. O
Showroom Department Manager
06.2006 - 10.2007
Job overview
- Managed and supervised a team of 12 direct reports, ensuring efficient workflow and high performance standards.
- Conducted thorough research, prepared compelling presentations, and effectively communicated new jeans wear collections to clients.
- Coordinated cross-functional efforts to enhance the customer experience during the purchasing decision process.
- Negotiated collection prices and deadlines with suppliers and stakeholders to optimise profitability and timelines.
- Organized and streamlined work processes within the development department, translating them into effective production systems.
- Collaborated closely with production departments to integrate and implement new technologies and processes.
- Oversaw initial production orders to ensure seamless transition and adherence to quality standards in the production environment.
Freshtex Textile Finishing Polska Sp. Z o. O
Customer Service Assistant
10.2005 - 06.2006
Job overview
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Education
University WSB MeritoWroclaw, Poland
Postgraduate studies from Trainer in business
10/2017 - 06/2018
University Overview
University WSB MeritoWroclaw, Poland
Postgraduate studies from Coaching in business
10/2014 - 06/2015
University Overview
University WSB MeritoWroclaw, Poland
Postgraduate studies from Sales Management
10/2007 - 06/2008
University Overview
University of Natural Resources and Science (BOKU)Vienna, Austria
Master of Science from Agriculture
10/1995 - 06/2005
University Overview
Skills
Instructional Design
undefinedAdditional Information
Additional Information
- Flexible and open minded individual with experience as manager, coach and trainer
Certification
Professional Diploma in Digital Learning Design
Timeline
Senior Learning Facilitator
Kyndryl UK Limited
11.2021 - Current
Leadership Education Partner
IBM GSDC Polska Sp. z o.o
10.2019 - 10.2021
Service Delivery Manager
IBM GSDC Polska Sp. z o.o
08.2017 - 09.2019
Functional Manager
BUR Services, IBM GSDC Polska Sp. z
04.2016 - 07.2017
First Line Manager
IBM GSDC Polska Sp. z o.o
04.2012 - 04.2016
Manager of Content Operations Team, Department Manager
Microsoft Polska Sp. Z o. o.
11.2007 - 03.2012
Showroom Department Manager
Freshtex Textile Finishing Polska Sp. Z o. O
06.2006 - 10.2007
Customer Service Assistant
Freshtex Textile Finishing Polska Sp. Z o. O
10.2005 - 06.2006
University WSB Merito
Postgraduate studies from Trainer in business
10/2017 - 06/2018
University WSB Merito
Postgraduate studies from Coaching in business
10/2014 - 06/2015
University WSB Merito
Postgraduate studies from Sales Management
10/2007 - 06/2008
University of Natural Resources and Science (BOKU)
Master of Science from Agriculture
10/1995 - 06/2005
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