Dominika Luteranova
Feltham, London,England
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Organised and dependable. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
17
17
years of professional experience
8101
8101
years of post-secondary education
Work history
customer service
Shafiq's Enterprises Ltd
London, Slough
04.2017 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Housekeeping cleaner
Annie
London, City of London
03.2014 - 12.2016
- Maintained clean and organised living spaces by performing regular deep cleaning tasks.
- Performed laundry tasks, leading to clean and neatly folded clothes for clients.
- Improved efficiency with careful planning and execution of daily housekeeping duties.
- Completed housekeeping chores promptly without sacrificing quality of workmanship.
- Ensured client satisfaction by providing high-quality cleaning services at all times.
- Followed detailed instructions from homeowners ensuring tailored service meeting their specific needs.
Cashier
Poundland
London, Feltham
11.2010 - 02.2013
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Resolved customer complaints professionally leading to higher retention rates.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
Waitress supervisor
Coctail Pub
Slovakia, Michalovce
06.2008 - 11.2009
- Provided constructive feedback to waitstaff for improved performance and professional growth.
- Streamlined the ordering process with use of restaurant-specific software.
- Fostered a positive work environment by resolving staff conflicts swiftly.
- Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
Education
Level 1 Food Hygiene and Safety Certificate -
digital college
Level 2 Food Hygiene And Safety Certificate -
digital collage
Safeguarding Children and Young Peaple -
Digital College
Basic of Safeguarding Children -
Alison
Skills
- Calm under pressure
- Problem-solving
- Resourcefulness
- Quality Assurance
- [Type] troubleshooting
Timeline
customer service
Shafiq's Enterprises Ltd
04.2017 - Current
Housekeeping cleaner
Annie
03.2014 - 12.2016
Cashier
Poundland
11.2010 - 02.2013
Waitress supervisor
Coctail Pub
06.2008 - 11.2009
Level 1 Food Hygiene and Safety Certificate -
digital college
Level 2 Food Hygiene And Safety Certificate -
digital collage
Safeguarding Children and Young Peaple -
Digital College
Basic of Safeguarding Children -
Alison
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