DOMINIKA CIOLAK

• I currently work as a shift leader in a diverse and friendly team, focusing on improving customer service, maintaining cleanliness, delivering exceptional service, overseeing operations, addressing store issues, managing inventory, and preparing high-quality beverages to drive sales

I'm a self-published author who handles every aspect of my literary business - from writing compelling stories to managing all production elements. I've developed strong editorial skills, design sensibility, and marketing expertise while building my author brand. I promote my books primarily through engaging TikTok and Instagram content, connecting directly with readers and leveraging trends to increase visibility. My works are published on Amazon, where I manage pricing strategies, advertising campaigns, and monitor sales metrics to continuously grow my readership and revenue.

• During my time spent at Starbucks, my responsibilities included making sure the shift was running smoothly, managing my team, money count, conflict resolution, making connections with customers and giving outstanding customer service